100614 - handelsbanken.se - Bank is blocking N6/Mozilla.

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Other, defect, P2)

Description

[Jonas Fischer]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:0.9.4) Gecko/20010913
BuildID:    2001091303

This Swedish bank does not support Netscape 6 or Mozilla 5.
They don't think N6 is safe enough!


Reproducible: Always
Steps to Reproduce:
1. Go to http://wwww.handelsbanken.se


Actual Results:  A page comes up that says I should use another browser!

Expected Results:  Support for the best browser in the world. :-)

Comment 1

[Tristan Nitot]

Updating summary.
Confirming.
Setting P2.
Platform -> All.

Comment 2

[Per Ångström]

Handelsbanken seems to have made changes to its top-level URL. They have removed
some bizarre non-HTML tags, but they haven't done anything to let more browsers
into their site. Nowadays, they don't show any content at all when viewed with
Mozilla and other non-recognized browsers.

Analysis: They use server-side user-agent sniffing, and if they recognize a
supported browser, they will insert the line
"<script>location='/shb/INeT/ICentSv.nsf/vLookUpFirstPage/Central'</script>"
into the HTML. Other browsers don't get this line, and they end up with a page
without any displayable content.

It is possible to browse parts of the site by entering via 
http://www.handelsbanken.se/shb/INeT/ICentSv.nsf/vLookUpFirstPage/Central
but you will soon be caught by more sniffing.

It seems that their site is quite basic, and I don't think they use much DHTML,
so I can't understand why they worry so much about unknown browsers.

BTW, the OS field should be set to "All".

Comment 3

[Jonas Fischer]

I’ve just ask Handelsbanken about why they don't support N6(again).
There answer is that because it's a open source product they think it's unsafe!
Argh...

There support e-mail address is: [e-mail]

Comment 4

[Katsuhiko Momoi]

I think you should let Netscape support people handle 
banks. From our experiences, what most banks look for
when they have a problem is consistently available support
from software vendors. Only a company can provide such 
promises. Not an individual Mozilla contribuotr.

Comment 5

[André Dahlqvist]

Katsuhiko Momoi, that would of course be the ideal situation, but as I'm sure
you know you have a lot of bugs to handle, and people are eager to get into
their bank with Mozilla.

As time permints, I will now do my best to evangelize Handelsbanken.

Comment 6

[André Dahlqvist]

I was in contact with a person from their support staff today, and they are
sadly under the impression that open source means unsecure. I of course tried my
best to evangelize him on this, and next I will be contacted by the person in
charge of their internet banking.

Comment 7

[Lasse Marøen]

Same problem with http://www.handelsbanken.no/ - looks like the same page as the
swedish one. 

Comment 8

[Pascal Chevrel (relman team) -> :pascalc]

*** Bug 151234 has been marked as a duplicate of this bug. ***

Comment 9

[Neil Parks]

Tell the people in charge of that bank to check with Charter One Bank in Ohio,
USA.  I have used Phoenix 0.4 to access my account there with no problems.

Comment 10

[Kai Lahmann (is there, where MNG is)]

move...

Comment 11

[Bob Clary [:bc] (inactive)]

other default owner

Comment 12

[thebeastwitheyesthatstared]

"Sweden's Handelsbanken most profitable bank in Nordic region"

- http://www.helsinki-hs.net/news.asp?id=20030902IE7

Comment 13

[Marek Stępień [:marcoos, inactive]]

I don't see any problems with handelsbanken.se and handelsbanken.no. I managed
to get to an English language page at handelsbanken.se which says Netscape and
Mozilla are now supported.

http://www.handelsbanken.se/shb/INeT/IStartSv.nsf/FrameSet?OpenView&iddef=Installation_En&navid=Installation_En&sa=/Shb/Inet/ICentSv.nsf/Default/qD9DA9F95C2CBC25CC1256DAB003F23F3

I am resolving this as fixed, please reopen if any problems shall appear, though.