1007706 - MTV Sanctuary large display has dead pixels

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: AVOps: Conference Rooms, task)

Description

[Henry Langi [:hlangi]]

Green line running down the larger display in this room.

I'll contact the manufacturer to see if we can get this fixed.

Receipt info on where we purchased this from would be helpful.

Comment 1

[Ann Ignacio [:anni]]

I believe these were purchased at the Video Only Store.  I didn't order it so I don't have a copy of the the receipt.  I did find the following charges on Tim's credit card statements.

4/18/13	4/19/13	VIDEO ONLY MOUNTAIN VI   MOUNTAIN VIEW CA	$603.11
5/20/13	5/21/13	VIDEO ONLY MOUNTAIN VI   MOUNTAIN VIEW CA	$981.56

Comment 2

[Guillermo Huerta [Disabled MoCo account]]

This was part of the build out.  cc'ing AVDG to get replaced.

Comment 4

[Henry Langi [:hlangi]]

Hey Aaron,

Possible to get the larger display for the panorama setup in this room replaced?

Comment 5

[Aaron Obstfeld]

We'll have Jared come down and take a look and call the manufacturer for an RMA if necessary.  It's still under warranty so there shouldn't be an issue.

Henry - I'm assuming you've verified that this is an issue regardless of which source is selected?

I'll let Jared schedule the visit; he knows it's a priority.

Comment 6

[Jared Obstfeld]

Hey guys,

I'll come out early tomorrow morning to check out this display and generate an RMA if need be.

Comment 7

[Henry Langi [:hlangi]]

Awesome, thanks.

Regardless of source, the green line still runs through the screen.

Comment 8

[Jared Obstfeld]

Hey Henry,

John and Greg will take care of this tomorrow while they are on site. Can you please block the room from 11-1pm?

Comment 9

[John Neff]

Hi Team,
The LCD panel will be replaced by Samsung Service. They are shipping a replacement panel straight to site and it will be coming to Guillermo's attention. It should arrive in 3-5 business days in a large wood crate (hopefully you can have them put it in the rack room, or somewhere out of the way. Then the service tech will reach out to Jared to schedule a visit, and he will work with you to make sure the room is available.

Jared, Samsung Service Number is 4124890065.

Thanks all!

Comment 10

[Joel Braddock :jbraddock]

Hey all - what is the update here? Looks like the last update was 2x weeks ago.

Comment 11

[John Neff]

Hi team, sorry for the delay. We are being given the run around by Samsung Service on the replacement panel. They contacted me last week to offer me a different and less full featured model, as they said they do not have stock of the current model. I told them this was unacceptable, and am waiting for them to get back to me as to other options. I apologize for the delay. I will reach out to them again right now, and ask when I can get a response.

Comment 12

[John Neff]

Samsung has escalated the case to the Regional Sales Manager, and I am waiting to be contacted by them.

Comment 13

[Joel Braddock :jbraddock]

Thanks John! We will wait for your update.

Comment 14

[John Neff]

At long last, Samsung is saying they will have stock of this display sometime this week. I am pressuring them for further details, but so far none are forthcoming. The unit is scheduled to ship directly to the MTV Office. More details to come as Samsung provides them. Sorry for the long delay on this!

Comment 15

[John Neff]

Received an email this morning from Samsung that the replacement display order has been processed, and should ship within two days. More info to come as available. Thanks,

Comment 16

[John Neff]

New display scheduled to be delivered on Monday between 12 and 4. Jared will be there when it arrives with Ryan from our team to assist with the swap. Guillermo to schedule the room availability.

Comment 17

[Joel Braddock :jbraddock]

Hey John - can we get a status update here?

Comment 18

[Patrick Dang [:pdang]]

(In reply to Joel Braddock :jbraddock from comment #17)
> Hey John - can we get a status update here?

Hey Joel, I believe this was replaced last week. Henry, can you confirm?

Comment 19

[Jared Obstfeld]

This display was swapped and the issue is resolved. 

Thanks!
Jared

Comment 20

[Henry Langi [:hlangi]]

Thanks Jared!