1013386 - On Zimbra 8.0.7_GA_6021 , Thunderbird 24.5.0 does not appear to show you subscribed folders.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Robert G Taylor]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/34.0.1847.137 Safari/537.36

Steps to reproduce:

Our mail server was recently upgraded to Zimbra 8.0.7_GA_6021. 



Actual results:

After the mail server upgrade, once I logged in with Thunderbird 24.5.0, all my subscribed folders from the server disappeared. Only inbox and trash remained.


Expected results:

The folders should have remained. You can go to subscribe, and all your folders appear in that list, and try to re-add them, but that never works. I have enabled imap debugging in thunderbird, and it looks like it is sending the commands to the server to subscribe to the folder, but the subscribing never actually happens.
If you go to Preferences->Account Settings -> Server Settings -> Advanced, and then uncheck "Show only subscribed folders" then all your folders will then reappear.  I'm guessing that this is actually an issue with Zimbra, but wanted to open this anyway, in case it's an integration issue, and not just a Zimbra broke it issue.

Comment 1

[Martin]

Hello,

maybe this is a duplicate of Bug 680174?
This seems to be a bug of Zimbra: https://bugzilla.zimbra.com/show_bug.cgi?id=85327

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to Martin from comment #1)
> Hello,
> 
> maybe this is a duplicate of Bug 680174?
> This seems to be a bug of Zimbra:
> https://bugzilla.zimbra.com/show_bug.cgi?id=85327

Robert, are you better if your Zimbra server is updated with fix for https://bugzilla.zimbra.com/show_bug.cgi?id=85327#c13 Verified on Release 8.7.0.BETA1.1035.UBUNTU12.64 UBUNTU12_64 NETWORK edition

Comment 3

[panyaung]

I have tested with following versions of Thunderbird :
38.2.0, 38.0.1, 31.7.0, 31.6.0, 24.6.0, 24.4  - all folders disappeared except 'Inbox'
17.0.8 - able to see all subscribed folders

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to Martin from comment #1)
> Hello,
> 
> maybe this is a duplicate of Bug 680174?
No - that bug circa version 5/6 very much predates this bug

> This seems to be a bug of Zimbra:
> https://bugzilla.zimbra.com/show_bug.cgi?id=85327

Perhaps. but 85327 is marked fixed as of 2014-12-18. 

Robert, Martin, Are you now on a newer version of Zimbra where you do not see the problem?

Comment 5

[Wayne Mery (:wsmwk)]

justdave, would you say this is gone?

Comment 6

[Dave Miller [:justdave]]

I've never seen this bug, but I'm running Zimbra 8.8.15