1014666 - Platform version error displayed after updating

Status: UNCONFIRMED

(Firefox :: General, defect)

Description

[Katina]

Attachment: Screenshot of the error window.

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/34.0.1847.132 Safari/537.36 OPR/21.0.1432.67

Steps to reproduce:

I had version 28 installed, opened Firefox and it updated.


Actual results:

I can't use Firefox due to an error.


Expected results:

To use Firefox normally.

Comment 1

[Robert Strong (they/them - no direct email)]

Have you done a system restore?

Do you have more than one install of Firefox?

Comment 2

[Katina]

No, I haven't tried that because for some reason when I try to do that, it fails.

No, when that first happened I checked the list of programs in my computer and it showed me only the version 29.0.1. I uninstalled it and tried to install it again, but when I wanted to run the program the same error window appeared.

Comment 3

[YF (Yang)]

Hi Katina, do you have any system protection software installed? For example, bug 626528 comment 1.

In addition, you can try to reinstall Firefox, I guess the probably be able to fix this problem.

Comment 4

[Katina]

No, actually I have no idea if such software is in my computer, I haven't been able to format it since I bought it and that was about a year and some months ago.

I have already tried to reinstall, the same error keeps popping out.