1019288 - [flatfish] [Marketplace] Word Wars works so slowly it's impossible to play

Status: RESOLVED WORKSFORME

(Firefox OS Graveyard :: Performance, defect, P4)

Description

[Gabriela [:gaby2300]]

I installed World Wars in my Firefox OS 2.0 tablet via the web marketplace because the app it wasn't included in the build. It works so slowly it's impossible to play.

1. Open the browser
2. Go to https://marketplace.firefox.com
3. Search for World Wars
4. Once found, tap Free
5. Go to the homescreen and look for World Wars icon
6. Wait for it to load
7. Once loaded, notice each letter takes so long to be selected that the 90 seconds given to find as much words as possible makes it impossible to find more than a few words if any.

Actual result: Each letter takes so long to be selected that the 90 seconds given to find as much words as possible makes it impossible to find more than a few words if any.

Expected result: each letter is selected very quickly so ten or more words can be found in the given time.

Comment 1

[Gabriela [:gaby2300]]

As asked by raniere via [Mozilla Discourse] I add the following information:

OS version 2.0.0.0
Firmware revision: flatfish_20140513-1003
HArrware revision: flatfish
Platform vesrion: 32a.0a1
Build identifier: 20140513102237
Update chaennel: default

Git commit info:2014-05-09 18:18:19
7fe1f921

Comment 2

[:Harald Kirschner :digitarald]

This works fine on our Flame reference device.

Most newer devices have performance issues as drivers need to tweaked and updated. Until somebody did confirm that the tablet reached optimal graphic performance we will not reach out to a partner to fix a bug that they can't influence.

Comment 3

[Gabriela [:gaby2300]]

I'm sorry but the game doesn't work at all well in my Flame device with the latest 2.1 build. It doesn't work as badly as in the flatfish device but I can play only once because it never reloads. When the time is up for a game in English, I tap the gear icon and I get 4 options: Jugar (Play in Spanish), Login, Sonido (Sound in Spanish), and Renaudar (Restart). Jugar opens a new game in Spanish. Login takes me to several login options but non of them work. Sonido toggles Sound off and on but there's actually no sound. Renaudar takes me to the earlier finished game. Opening a new game in Spanish I can play till the time is up and the cycle starts again. summing up, I can play in English only once and as many times as I want in Spanish providing I tap the gear icon. 
I can never login and compare my performance with other players as I did with the Keon and earlier builds because no login method works.

I think I should be able to play as many times as I want in the language I want and I also should be able to login and compare my performance with other players

Comment 4

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

(In reply to Gabriela [:gaby2300] from comment #3)
> I'm sorry but the game doesn't work at all well in my Flame device with the
> latest 2.1 build. It doesn't work as badly as in the flatfish device but I
> can play only once because it never reloads. When the time is up for a game
> in English, I tap the gear icon and I get 4 options: Jugar (Play in
> Spanish), Login, Sonido (Sound in Spanish), and Renaudar (Restart). Jugar
> opens a new game in Spanish. Login takes me to several login options but non
> of them work. Sonido toggles Sound off and on but there's actually no sound.
> Renaudar takes me to the earlier finished game. Opening a new game in
> Spanish I can play till the time is up and the cycle starts again. summing
> up, I can play in English only once and as many times as I want in Spanish
> providing I tap the gear icon. 
> I can never login and compare my performance with other players as I did
> with the Keon and earlier builds because no login method works.
> 
> I think I should be able to play as many times as I want in the language I
> want and I also should be able to login and compare my performance with
> other players

I'd suggest reaching out to the developer if this doesn't work on the Flame device. Although, Harald did say the app does work on their side for testing.. 

Changing World Wars to Word Wars (hopefully I'm not mistaken)

Comment 5

[Gabriela [:gaby2300]]

In reply to Andrew from comment 4

> I'd suggest reaching out to the developer if this doesn't work on the Flame
> device. Although, Harald did say the app does work on their side for
> testing.. 

It doesn't work for me in 3 different devices. Besides Harald, maybe someone else could test the app in some of these devices?
> 
> Changing World Wars to Word Wars (hopefully I'm not mistaken)
You are not, my mistake. Sorry for that and thanks for changing it!

Comment 6

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

It seems that I'm able to reproduce your issue of playing it once only on my Keon running 1.4. This seems like that it may be a different issue than the one reported in comment 0.

Comment 7

[Gabriela [:gaby2300]]

(In reply to Andrew Truong [:feer56] from comment #6)
> It seems that I'm able to reproduce your issue of playing it once only on my
> Keon running 1.4. This seems like that it may be a different issue than the
> one reported in comment 0.

Thank you for testing! The issue may be different because comment 0 was related to the flatfish device. I've updated the tablet to the latest good FFOS build (September 30) and noticed just the same issues that those in comment 4, apart from the ones in comment 0 that can be still reproduced.

Comment 8

[Gabriela [:gaby2300]]

This had been fixed in some of last week's builds (for Keon and Flame) but in all the newer ones up till today's the game doesn't even load. I'll add "regression" to the keywords because I think it is. If someone thinks it isn't, please delete it.

Comment 9

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

I can also confirm that the app works on my GP Keon. The app does not work at all on the tablet. If would take at least 10 seconds to get past the "Start?"/ "Jugar" screen. Then, you are given a loading screen. Eventually, you are told the app cannot connect and some error message - unfortunately,  it fades away too fast to even know what it said entirely. 

One of the reason why the app is now working on our mobile devices, is because it is an ONLINE application. This means fixes can be deployed without our app requiring an update. 

I think this is more of a tablet not being supported issue. Tech Evangelism?

Comment 10

[Gabriela [:gaby2300]]

In my case, it still doesn't even load in any of my devices: Flame (Base image v188, 2,2 and the latest OTA update), Keon (2.2 latest OTA update) and tablet (latest good build).

Comment 11

[Gabriela [:gaby2300]]

Just to add that with the 3 latest Flame's OTA updates the only thing I see is an empty white window. Regretfully, the game is working worse with the newest updates, just the opposite to what is expected.

Comment 12

[Bobby Chien]

I tried word wars on browser, firefox and chrome, it shows long loading time as well. Presuming this is website implementation issue, not FxOS issue.