1020272 - Nightly cannot view yahoo emails.

Status: RESOLVED DUPLICATE of bug 1017134

(Firefox :: Untriaged, defect)

Description

[caseydraconus]

Attachment: ymail blank area.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 (Beta/Release)
Build ID: 20140603030220

Steps to reproduce:

type in ymail.com in address bar
login if not already
attempt to read an email by clicking on it in the inbox.
click on the envelope icon on the upper left to try again
safe mode and resetting do not work.


Actual results:

the area where the email normally appears is blank, and an arrow pointing to the right can be clicked on with nothing appearing from that. the inbox icon then becomes unusable until the envelope icon in the upper left is clicked or one refreshes the page. most of ymail turns into this blank area after clicking on an email.


Expected results:

the email should have shown and the inbox icon should bring one back to the inbox.

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles