1023191 - crashing frequently with high memory (~1GB)

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[javad]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0 (Beta/Release)
Build ID: 20140605174243

Steps to reproduce:

24.5.0 is crashing frequently or say withing 5-10 minutes, 
first it hangs , becomes unstable , and task manager show consuming memory more than 1,000,000kb very high and than crashing
i have many many addons to identify, but have a feeling it could be gcontactsync

i downloaded 30.0 beta 5 or something yesterday (lastest) -- same results!!!



Expected results:

let me know if i need to give any additional files/ add something like log? 
trial and error in all add ons could be a problem but can try or will try atleast disabling all addons

Comment 1

[javad]

yes gcontact sync could be proble, as after disabling it, it is working for much longer time, still need some time to reconfirm
gcontctsync verison 0.4.0rc6

Comment 2

[Wayne Mery (:wsmwk)]

https://support.mozilla.org/en-US/kb/safe-mode is the easiest and recommended first step in diagnosing.  Indeed if it crashes within 5-10 minutes it's a no brainer.

Comment 3

[javad]

do i need to try safe mode now??
i have disable gcontctsync verison 0.4.0rc6
both 24.5.0 as well as 30 beta are working without problem now.
will try to check with gcontactsync peson also

Comment 4

[Wayne Mery (:wsmwk)]

If you've definitively identified gcontactsync then we have all the info we need,  you don't need safe mode. (but you might want to try it anyway to see what it's like)