1046868 - Audio aritfact from Panorama

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: AVOps: Vidyo, task)

Description

[Richard A Milewski[:richard]]

Turning on MTV Commons caused a high pitched (approx. 1KHz) tone in the room.  The level was too loud to leave on while troubleshooting which made it more difficult to trace the problem.

The sound could not be muted with the advanced audio controls on the iPad.

After 30 min of troubleshooting, the fix turned out to be rebooting the Panorama system.

...another example of inadequate margin of control of audio from the Vidyo endpoint in our standard room designs.

Comment 1

[John Neff]

This is definitely a continuation of the inconsistencies of the Panorama audio platform that have wasted literally days of our time while Vidyo blamed our audio system. I was happy to hear Panorama admit to the fact that even they know about drifting audio issues. However, this is a continuation of the issue I was expressing to them... the near end audio starting to pass directly back into the room becoming worse and worse over time and causing echo until in this case it results in what sounds like feedback.

Inadequate margin of control of audio though? This is catching me off guard. Assuming you have found a use cases for including a mute button for audio and video calls? We discussed with you the idea of adding mute buttons for the Vidyo and audio calls during the MTV build out. At that time, you agreed that we should leave these controls off of the panel, and that was when you asked us to also put the line around the privacy buttons on the advanced audio control page so as to further delineate that these are different than the other mute buttons. It is easy for us to include a mute button... please define what the control is, and we will provide a proposal to roll it out everywhere.

Comment 2

[Guillermo Huerta [Disabled MoCo account]]

Closing after the RMA, please reopen if issue reappears.