1048431 - Can't route Vidyo Screens to Overflow Screens

Status: RESOLVED INVALID

(Infrastructure & Operations :: AVOps: Crestron, task)

Description

[Richard A Milewski[:richard]]

When in a Vidyo Teleconference, the iPad refuses to allow changing which Panorama outputs are routed to the Polaris and Capella displays.

Comment 1

[Aaron Obstfeld]

What does "refuses" mean?  The options are there, right?  Is overflow on or off to each room?  What effect if any is there on the current source label for those outputs?  Does it change briefly and then change back?

Try turning Overflow off and manually routing - as a test.  It could be that the overflow logic is forcing the displays to show the default sources.  Manually overriding "overflow" just came up in Vancouver and the workaround was to do the routing and zone unmuting manually.

Comment 2

[Guillermo Huerta [Disabled MoCo account]]

Without overflow on we need to select the overflow source on both the Capella and Polaris ipads and then route something.  Overflow mode also sends the audio.  I'll test this out but likely needs a change to the Commons code.

Comment 3

[Guillermo Huerta [Disabled MoCo account]]

This is caused by the user lock out of the overflow mode.  In the commons redesign we will need to use the Panorama API to select what Vidyo is sending to what output.

Comment 4

[Greg Cox [:gcox]]

Vidyo-referrent bug, closing.