1049076 - "Cannot connect to the server for 14 days"

Status: RESOLVED DUPLICATE of bug 1047700

(Cloud Services Graveyard :: Server: Sync, defect)

Description

[Gian-Carlo Pascutto [:gcp]]

Current Nightly on Windows and Linux. Getting a "Cannot connect to the server for 14 days" error. https://services.mozilla.com/status/ claims all is fine. Reported by many other people in #developers.

Additionally, "Tabs from other devices" in the history menu stays grey. If I force a sync in the menu, it finishes instantly, doesn't change the "last sync di 22:35" message, and "tabs from other devices" never un-grays.

Comment 1

[Gian-Carlo Pascutto [:gcp]]

Related bugs: Bug 1048193 and Bug 1048376

Comment 2

[Gian-Carlo Pascutto [:gcp]]

1407265481911	Sync.ErrorHandler	DEBUG	Flushing file log.
1407265481913	Sync.Service	DEBUG	Exception: No keyFetchToken No traceback available
1407265481913	Sync.Service	DEBUG	Not syncing: login returned false.
1407265481913	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265481913	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265481913	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265481921	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265481921	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265481921	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265481921	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265481921	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265481921	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265481942	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265481942	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265481942	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265481942	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265481943	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265481943	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265481957	Sync.ErrorHandler	DEBUG	Log cleanup threshold time: 1406401481957
1407265482019	Sync.ErrorHandler	DEBUG	No logs to clean up.
1407265482026	Sync.ErrorHandler	DEBUG	Log cleanup threshold time: 1406401482026
1407265482079	Sync.ErrorHandler	DEBUG	No logs to clean up.
1407265485062	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265485063	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265485063	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265492773	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265492774	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265492774	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265502512	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265502512	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265502512	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265506696	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265506696	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265506697	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265506698	Sync.ErrorHandler	DEBUG	Beginning user-triggered sync.
1407265506698	Sync.Service	DEBUG	User-Agent: Firefox/34.0a1 FxSync/1.36.0.20140804030205.
1407265506699	Sync.Service	INFO	Starting sync at 2014-08-05 21:05:06
1407265506699	Sync.Service	DEBUG	In sync: should login.
1407265506699	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265506699	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265506699	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265506700	Sync.BrowserIDManager	INFO	currentAuthState returning error.login.reason.network due to previous failure
1407265506700	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265506700	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265506704	Sync.BrowserIDManager	INFO	Waiting for user to be verified.
1407265506704	FirefoxAccounts	DEBUG	already verified
1407265506704	Sync.BrowserIDManager	INFO	Starting fetch for key bundle.
1407265506705	Sync.BrowserIDManager	INFO	Fetching assertion and token from: https://token.services.mozilla.com/1.0/sync/1.5
1407265506705	FirefoxAccounts	DEBUG	already verified
1407265506706	Sync.BrowserIDManager	ERROR	Non-authentication error in _fetchTokenForUser: undefined
1407265506707	Sync.Status	DEBUG	Status.login: error.login.reason.network => error.login.reason.network
1407265506707	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1407265506707	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1407265506707	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.



Also dozens of:

1407265815385	Sync.ErrorHandler	DEBUG	Flushing file log.
1407265815386	Sync.BrowserIDManager	ERROR	Background fetch for key bundle failed: No keyFetchToken
1407265815386	Sync.BrowserIDManager	ERROR	Could not authenticate: No keyFetchToken
1407265815387	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1407265815387	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.

Comment 3

[Wesley Dawson [:whd]]

I have experienced this issue as well (also Nightly). As a workaround I disconnected my browser from FxA and reconnected and things have been working since.