1049918 - Unable to send smtp

Status: RESOLVED DUPLICATE of bug 1036338

(Thunderbird :: Untriaged, defect)

Description

[oba]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140729110353

Steps to reproduce:

I am on Ubuntu 12.04 LTS 64 bit using STARTTLS authenticated user on smtp server
 I upgraded using synaptic to version 31 (1:31 in synaptic)
When I try to send an E-mail I get the following message

"  Sending of message failed.
The message could not be sent using SMTP server smtp.xxx.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator."

I downgrade to 11.0.1 using synaptic
Everything works.

Upgrade again error occurs.

Closer analysis not entirely Thunderbird problem e-mail is hosted at networksolutions because my domain and the domain of the server do not coincide due to hosting... certificate returned needs an exception have several exceptions setup for different ports etc.
the exceptions work in 11.0 not in 31.0 maybe the security code is stricter 
 I deleted the exceptions and recreated them still does not work.
Downgraded for the moment there are similar problems out there but stated differently so I figured I would file a new bug.






Actual results:

Unable to send


Expected results:

E-mail sent

Comment 1

[Magnus Melin [:mkmelin]]

Does setting security.use_mozillapkix_verification to false help? (Use the Config Editor under Preferences | Advanced)

Which server is it, and can you provide certificate details?

Marking as duplicate of bug 1036338.

Comment 2

[oba]

(In reply to Magnus Melin from comment #1)
> Does setting security.use_mozillapkix_verification to false help? (Use the
> Config Editor under Preferences | Advanced)
> 
> Which server is it, and can you provide certificate details?
> 
> Marking as duplicate of bug 1036338.
> 
> *** This bug has been marked as a duplicate of bug 1036338 ***

Setting security.use_mozillapkix_verification to false  works.

Comment 3

[Magnus Melin [:mkmelin]]

OK, thanks for checking. 
Is the server publicly available? In case it is, which server. 

The reason I ask is because that pref (and the old code) is gone since version 33, so it won't work as a workaround for the next general thunderbird release (38).

Comment 4

[oba]

Server is smtp.gflowing.net
I have additional information
Went to Preferences -> Advanced -> Certificates -> View Certificates deleted all the exception
Went to Config editor security.use_mozillapkix_verification to true

Tried to send an email did get the exception pop up  confirmed the exception
Resend the E-mail and it works.

Looking at the certificates again two entries one for hostingplatform and another for networksolutionsemail

I guess something has changed in the way the exceptions are stored

Comment 5

[oba]

Note the exception dialog flashes and gets buried behind the message window once the error message telling you it was unable to send appears you have to go look for it.

Comment 6

[oba]

I  may have made an error not working anymore.
Only works with security.use_mozillapkix_verification to false

Only difference in behaviour is wether it prompts for the exception false yes true no.
Tried to manually enter exception while true does not accept the hostname with the port as when it is false
the hostname by itself enters an exception with default port of 443

Setup exceptions while false works toggle to true  with previous exceptions stops working toggle back to false works