1060820 - Graphics artifacts with Intel GMA X4500 MHD (GM45)

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Patrick Storz]

Since Firefox 29, there seems to be a regression regarding hardware acceleration on my hardware, resulting in graphics artifacts as visible in the screenshots. In Firefox 31 this issue seems to have got even more visible (e.g. occurring more often and more severe).

The artifacts seem to be generated when chrome content is updated dynamically (e.g. when highlighting/hovering a button). It does not occur for actual page content.

System information:
Graphics card: Mobile Intel(R) 4 Series Express Chipset Family
Driver version: 8.15.10.2555

Note that my card/driver combo actually seems to be on the blacklist for hardware acceleration (probably because of the old driver version, but I'm stuck there because of switchable graphics option in my notebook, which does not allow me to install a newer driver version). Therefore I set "gfx.direct2d.force-enabled;true". Anyway it always worked flawlessly for me prior to Firefox 29, so I assume we actually have some kind of regression there.

Comment 1

[Patrick Storz]

Attachment: Screenshot with clean profile

Artifacts are visible on the "back" button; above "refresh" and "search" buttons; search engine selection button, upper left corner of the appmenu button

Comment 2

[Patrick Storz]

Attachment: Screenshot with custom theme

Artifacts are much worse and much more visible in my custom theme

Comment 3

[Loic]

Could you paste here the section "graphics" in the page about:support, please.

Comment 4

[Patrick Storz]

Sure:

Graphics
--------

Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
Device ID: 0x2a42
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 5-4-2012
Driver Version: 8.792.5.2000
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0


As written before:
The actual Intel graphics driver version is 8.15.10.2555. (8.792.5.2000 is the version of the switchable graphics driver that combines the Intel and an ATI driver for the secondary graphics adapter)

Comment 5

[GMA]

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22167

The last Intel graphics driver released for Intel 4 series is 8.15.10.2869. If you cannot update to it due to switchable graphics then nothing can be done.

Comment 6

[bofphile]

I have the same artifacts using Firefox 32.0.3 on my HP 6530B (with the latest driver for Intel GM45 graphics installed). See below for the output of about:support

Graphics
--------

Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x2a42
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16492)
Driver Date: 10-4-2012
Driver Version: 8.15.10.2869
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Comment 7

[Loic]

Could you upgrade your drivers to the latest version (v15.17.19.64.2869) and make a test:
https://downloadcenter.intel.com/SearchResult.aspx?lang=en&FamilyId=39&ProductID=2991&ProdId=2991

Comment 8

[bofphile]

I'm already using the latest version of the driver ("Installs graphics driver version 15.17.19.64.2869 (8.15.10.2869) for Intel® graphics. This driver is intended for developers and IT professionals.").

Comment 9

[Patrick Storz]

And I can't install the latest version due to the switchable graphics driver restricting me to an older version as wrote in the initial bug report...

Since bofphile sees the exact same issue with the newest driver version I assume it's an issue with "Mobile Intel(R) 4 Series Express Chipset Family" graphic processors and not driver dependent?

Comment 10

[Rafael]

Exactly same issue here.

Nome: Firefox
Versão: 33.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Janelas multiprocesso: 0/1

Gráficos
--------

Data do driver: 10-4-2012
Descrição do adaptador: Mobile Intel(R) 4 Series Express Chipset Family
Direct2D ativo: true
DirectWrite ativo: true (6.2.9200.16492)
Drivers do adaptador: igdumd64 igd10umd64 igdumdx32 igd10umd32
GPU #2 ativa: false
ID do dispositivo: 0x2a42
ID do fornecedor: 0x8086
Janelas aceleradas pela GPU: 1/1 Direct3D 11 (OMTC)
Parâmetros ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
RAM do adaptador: Unknown
Renderização WebGL: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
Versão do driver: 8.15.10.2869
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Comment 11

[Vnr]

Same here with the latest available driver version 8.15.10.2869:

FF version 33.1.1

Аппаратно ускоренные окна	1/1 Direct3D 11 (OMTC)
Версия драйвера	8.15.10.2869
Визуализатор WebGL	Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
Дата разработки драйвера	10-4-2012
Драйвера видеокарты	igdumd64 igd10umd64 igdumdx32 igd10umd32
Код производителя	0x8086
Код устройства	0x2a42
Объём видеопамяти	Unknown
Описание видеокарты	Mobile Intel(R) 4 Series Express Chipset Family
Параметры ClearType	Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200
Direct2D включён	true
DirectWrite включён	true (6.2.9200.16492)
GPU #2 активен	false
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 12

[unmei]

Same here. Using latest X4500MHD drivers (15.17.19.64.2869) and using Firefox 38.0.1.


Gráficos
Descripción del adaptador	Mobile Intel(R) 4 Series Express Chipset Family
Direct2D habilitado	true
DirectWrite habilitado	true (6.2.9200.17292)
Drivers del adaptador	igdumd64 igd10umd64 igdumdx32 igd10umd32
Fecha del driver	10-4-2012
GPU #2 Activa	false
ID de dispositivo	0x2a42
ID de fabricante	0x8086
ID de subsistema	3607103c
Procesador WebGL	Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
RAM del adaptador	Unknown
Ventanas con aceleración gráfica	1/1 Direct3D 11 (OMTC)
Versión del driver	8.15.10.2869
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 13

[Milan Sreckovic [:milan] (needinfo for best results)]

Same problems on Beta 39?

Comment 14

[unmei]

I don't use beta versions, but I can confirm it still happens on 38.0.5, to which my Firefox updated today.

Comment 15

[Loic]

(In reply to unmei from comment #14)
> I don't use beta versions, but I can confirm it still happens on 38.0.5, to
> which my Firefox updated today.

If you have some time to spend, Beta is available here: https://www.mozilla.org/en-US/firefox/beta/all/

You can download it and use it with a fresh profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 16

[unmei]

Finally had time to install the beta, the issue still persists on Firefox 39.0b1. Happens in both, previous profile, and in a new, fresh profile, it's the same. Forgot to mention, the machine has a fresh install of Win7 x64.

Comment 17

[Milan Sreckovic [:milan] (needinfo for best results)]

I have a feeling this bug has been collecting different problems for GMAX4500 series, so it may be difficult to untangle it all.  For example, the 8.15.10.2869 is flagged as bad for accelerated video (bug 1155608), but this is something else.  Some of the reports were D2D/D3D10, some D2D/D3D11, latest D2D1.1/D3D11.

Comment 18

[Avi Eshed]

Hi, I'm having some weird artifacts on 3-4 latest versions of firefox, this is something that happens on facebook, twitter and other sites with Divs and floating menus, sometimes even on drop down menus and lists... here is a new once that happens constantly on my wordpress dashboard: http://oi60.tinypic.com/14lpndk.jpg

I have Intel® HD Graphics and I'm running Windows 8.1...

Thanks!

Comment 19

[Jeff Muizelaar [:jrmuizel]]

We have a G45 in Toronto now. We can look into this at the begining of June.

avi.eshedp please file a separate bug with the information from the graphics section of your about:support.

Comment 20

[Avi Eshed]

Hi Jeff, sure:

Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM	Unknown
Direct2D Enabled	true
DirectWrite Enabled	true 
Driver Date	5-26-2015
Driver Version	9.17.10.4229
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	00000000
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 21

[unmei]

Problem seems to be fixed as of Firefox 40.0.2.

Comment 22

[Gregory Pappas [:gregp]]

Closing per comment 21