106106 - oracle financials product - page never completes loading

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect, P1)

Description

[Jeffrey Wacaser]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.5) Gecko/20011012
BuildID:    2001101202

Browser never finishes loading pages when I try and use Oracle Self Service( a
subset of their financial's package) to enter my timesheets.  When I turn on the
javascipt console, I get useless expression errors from line 91.  I can't get
you access to our internal system, but I've attached the js sources.  

Reproducible: Always
Steps to Reproduce:
1.Load the page.  
2.Select the second tab: Enter hours


Actual Results:  The page with input forms never appears.

Expected Results:  The page with the form for data entry should appear.

Comment 1

[Jeffrey Wacaser]

Attachment: the html source of the page

Comment 2

[Jeffrey Wacaser]

Attachment: javascript that notes errors in javascript console

Comment 3

[Phil Schwartau]

Not likely to be a bug in JS Engine. More likely a problem with the HTML at
the site, or with DOM or Layout. The site document.writes HTML dynamically.
Reassigning to Browser-General until we can get further information. 


[e-mail]:

1. Did this site ever work with Mozilla? i.e., is this a recent regression?

2. What are the other errors in the JS Console besides the 
   "useless expressions" warnings? Be sure to clear out the console
   of other errors before trying the site again.

3. Try this experiment: turn off the JavaScript strict warnings as follows:
   a) Find your "all.js" file (in (parent directory)/bin/defaults/pref/ )
   b) Do you have the following line in the file?

           pref("javascript.options.strict",false);
   
   c) What JS Console output arises if you toggle this the opposite way? 


4. We can't load the HTML you've provided above, because it depends
   on other included JS files besides the "pawtpref.js" file:

   <SCRIPT SRC="/OA_HTML/pawconst.js"></SCRIPT>
   <SCRIPT SRC="/OA_HTML/pawtobjs.js"></SCRIPT>
   <SCRIPT SRC="/OA_HTML/pawgutil.js"></SCRIPT>
   <SCRIPT SRC="/OA_HTML/pawdutil.js"></SCRIPT>
   <SCRIPT SRC="/OA_HTML/pawtpref.js"></SCRIPT>
   <SCRIPT SRC="/OA_HTML/pawtentr.js"></SCRIPT>
   <SCRIPT SRC="/OA_HTML/pawtsumm.js"></SCRIPT>
   <SCRIPT SRC="/OA_HTML/pawdflex.js"></SCRIPT>

We'll either need all of these, or a URL to go to, to solve this bug -
Especially need to see where the function Regions() is defined...

Comment 4

[Jeffrey Wacaser]

No this hasn't ever worked to my knowldege.  I've been using this site since
0.9.2.  Before I turned on the strict java console, that was the only message I
was getting.  I've attached what I recieve since turning on strict.  There are
several  'warnings' most notably reference to undefined properties, assignment
to undeclared, and redeclarations.

Comment 5

[Jeffrey Wacaser]

Attachment: further javascript file

Comment 6

[Jeffrey Wacaser]

Attachment: other js file

Comment 7

[Jeffrey Wacaser]

Attachment: another js file

Comment 8

[Jeffrey Wacaser]

Attachment: another of the js

Comment 9

[Jeffrey Wacaser]

Attachment: another js

Comment 10

[Jeffrey Wacaser]

Attachment: another js

Comment 11

[Jeffrey Wacaser]

Attachment: another js

Comment 12

[Jeffrey Wacaser]

Attachment: js console errors

Comment 13

[Phil Schwartau]

Jeffrey: thank you so much! I saved all the JS files locally, as:

                          pawconst.js
                          pawdflex.js
                          pawdutil.js
                          pawgutil.js
                          pawtentr.js
                          pawtobjs.js
                          pawtpref.js
                          pawtsumm.js


Some of these files refer to a file, apparently blank, referred to as: 

                   src=/OA_HTML/pawblank.htm

So I made a blank file called 'pawblank.htm', and saved it with
the JS files. I then replaced any references to '/OA_HTML/pawblank.htm'
with references to 'pawblank.htm'instead.


But I'm still having problems getting everything to load. For example,
there are references in two of the JS files to 'OracleApps.DMM':

[ ] grep ".DMM" *
pawdutil.js:  l_strHyperTextCall = 'OracleApps.DMM';
pawtentr.js:  open("OracleApps.DMM", "_top");
pawtentr.js:  open("OracleApps.DMM", "_top");
pawtpref.js:  open("OracleApps.DMM", "_top");
pawtpref.js:  var l_path = top.g_strSessBaseHRef + "OracleApps.DMM";

                  etc.
                  etc.



Questions:

1. Is there any way we can get the source of 'OracleApps.DMM'?
2. Does the site work properly in Netscape 4.7? Or in any version of IE?


Thanks again - really appreciate the help you are giving us on this -

Comment 14

[Phil Schwartau]

It may be that 'OracleApps.DMM' is something we can't access.

cc'ing Arun in case he has heard of any problems with Oracle business
apps running properly in Mozilla. If so, that's a major problem!

I queried Bugscape and only found one reference to Oracle, which
is probably not related:

             http://bugscape/show_bug.cgi?id=10027

Comment 15

[Arun Ranganathan]

The only error I recall that was big for Oracle was a certain LiveConnect error
having to do with the Java <--> JavaScript communication.  I don't think
OracleApps.DMM attempts to do any LiveConnect stuff.  No low hanging fruit for
me here, Paul :-(

Comment 16

[Jeffrey Wacaser]

Yes you were right on the pawblank.htm.  I attached it anyway.  The OracleApps.DMM
 is the first screen after login that is used to selct 'Create New Timecard'
which is the link that is giving me problems.  I've attached it as well.  It
works in Netscape 4.77(linux) and ie 5.5 on NT 4.0.  I've also tried 0.9.5 on
win 32 with the same results not finishing to load. 

Comment 17

[Jeffrey Wacaser]

Attachment: OracleApps.DMM

Comment 18

[Jeffrey Wacaser]

Attachment: pawblank.htm

Comment 19

[Phil Schwartau]

Jeffrey: sorry for the delay on this. I don't know whether to ask for 
more files, or whether it will just be a never-ending problem of being
"one file short". Right now I'm not getting the tabs you mentioned.
I will attach a screenshot below -

Comment 20

[Phil Schwartau]

Attachment: Screenshot; current state of trying to manufacture the timecard page

Comment 21

[Phil Schwartau]

I know not to expect to get every image, but I'm worried about the 
blank region on the top of the screenshot. Is that where the tabs
would reappear? In the meantime, Jeffrey, let me ask a few questions:


1. Is the problem still occurring with the latest Mozilla build?

If so:

2. If the page never finishes loading, do you get the "hourglass" icon
   forever, then? Or does the hourglass go away, leaving the page incomplete?

3. I think I unintentionally had you turn ON the JavaScript scrict option
   above, when what I really meant was for you to turn it off. I'm curious
   what errors appear in the JavaScript Console (not the warnings). So if 
   you wouldn't mind, could you change back to 
 
               pref("javascript.options.strict",false);

   in the (parent directory)/bin/defaults/pref/all.js file, and report 
   the errors that show up, if any? I believe you said you were getting
   only this one; am I correct?

          Warning: useless expression
          Source File: https://websvr004.thrupoint.net/OA_HTML/pawtpref.js
          Line: 91

   Does this appear just once, or do you get a flood of these? 


4. You reported above, "Browser never finishes loading pages when I try
   and use Oracle Self Service...". What exactly are the steps involved?
   Are you hitting a "Submit" button from a previous Oracle Self Service page
   to try to get to this one? Or are you just trying to access it directly,
   by putting its URL in the URL bar, as with any arbitrary webpage?

5. If you have time, perhaps you could attach 2 screenshots (.jpg's) of
   how the page looks in , and how it looks in Mozilla? (Note: edit the 
   .jpg's to remove any sensitive info; if it's not possible to provide
   the screenshots, don't worry)


Thank you - 

Comment 22

[Phil Schwartau]

Below, I've indicated the cause of the error

          Warning: useless expression
          Source File: https://websvr004.thrupoint.net/OA_HTML/pawtpref.js
          Line: 91


function fPrefCancelAndExit(p_winDisplay) {
  if (p_winDisplay.confirm(g_objFNDMsg.mstrGetMsg("PA_WEB_USER_PREF_CANCEL")))
  {
    if (p_winDisplay.winError) {p_winDisplay.winError.close();}
    if (p_winDisplay.winHelp ) {p_winDisplay.winHelp.close();}
    top.open("icx_admin_sig.Startover","_top");
  }

  true; <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< USELESS EXPRESSION
}


Presumably they meant |return true;|. I can't see anywhere they actually 
use the return value for this function, so it shouldn't affect the 
functionality of the site. This warning doesn't seem to have any bearing
on the problem. If an ERROR occurs in the JS Console, that can stop
a page from fully loading in Mozilla; but a warning cannot, I believe...

Comment 23

[Phil Schwartau]

Other Oracle bugs: (all due to incorrect HTML or JavaScript).
Perhaps the current bug is related to one of these ...

bug 96138 
oracle.com - Page is not displayed instead - SEARCH kicks in

bug 108025 
oraclesmallbusiness.com - Can't log in to oraclesmallbusines 

bug 108834 
oracle.com - This page does not display correctly and is unusable 

Comment 24

[Phil Schwartau]

Jeffrey: just wondering if you've had a chance to look at Comment #21.
The most important questions there are 1,2, and 4; thanks -

Comment 25

[Jeffrey Wacaser]

Attachment: screenshot: right after login screen to choose to create new timecard

Comment 26

[Jeffrey Wacaser]

Attachment: screenshot: initial page after selecting create new timecard

Comment 27

[Jeffrey Wacaser]

Attachment: screenshot: page/tab that is not completing

Comment 28

[Jeffrey Wacaser]

Attachment: screenshot: completed page in ns4.77

Comment 29

[Jeffrey Wacaser]

Sorry for the delay.  I was on vacation and then just trying to get caught up. 
In response to your questions, I've attached several screenshots leading up to
the error, and a working shot in netscape 4.77.  Specifically, the browser
remains in the hourglass forever.  It was interesting to me atleast that I could
still hit the cancel, and/or menu, and Timecard Information tabs.  It is still
ocurring with 0.9.6.  The process is to select 'Create New Timecard' from the
main menu( I believe that's my first screen shot).  Then the page comes up with
2 tabs, Timecard Information, and Enter Time.  The initial tab showing is the
Timecard information which completes okay.  To enter hours, I must select the
'Enter Time' tab.  The tab itself shows up, but the main table to enter the
hours and codes never completes.  I will confirm that I only get the one error
in the javascript console.  Thanks for your help.

Comment 30

[Jeffrey Wacaser]

I turned all.js back to true and I don't recieve errors, only warnings now. 
About a dozen as follows:
Warning:  reference to undefined property in pawtentr.js

Comment 31

[Phil Schwartau]

Jeffrey: thanks again! Confirming bug based on Jeffrey's screenshots.

I can't tell if this is simply a Layout issue, or if it is due to 
some DHTML problems at the site. I'm guessing it's a Layout issue, 
because we only see the one JS error described in Comment #22.
That is a "useless expression" warning that doesn't affect anything.

Since the site is behind a firewall, it has been very difficult to
make progress on this. I strongly suspect this is an Evangelism issue,
because of the similarity of the screenshots here and what you see in 
bug 108025, bug 108834 when you go to https://oraclestore.oracle.com/

Go to that site in NN4.7 vs. Mozilla. In NN4.7 you see tabs with
fully-rendered content on each. In Mozilla, the tabs are distorted,
but more importantly: there is no content rendered underneath them, 
and no significant errors in the JavaScript Console. That is exactly
what's happening in this bug.

Comment 32

[Phil Schwartau]

Reassigning to Tech Evangelism component; cc'ing Susie in case she
knows the best person to contact at Oracle about this problem.

This is an important business application that Oracle vends; raising
severity to major. I made a typo in my entry above; the Evangelism bugs
I wanted to reference at https://oraclestore.oracle.com are:

bug 110954 
"Displays horrible, and does not display lower right table of products"

bug 108834
"oracle.com - This page does not display correctly and is unusable"

Comment 33

[Susie Wyshak]

I actually emailed them yesterday about their Store problems. Their feedback
form has similar problems as well! I don't have a direct contact yet but will
try to find one.

Comment 34

[Jeffrey Wacaser]

Haven't checked up on this in awhile as I've been sidetracked with other things.
 Wanted to provide an update to the original issue of not being able to complete
timesheets in oracle financials.  This appears to be resolved.  I've had success
using Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.0) Gecko/20020607
(2002060717).  I looked backed through the notes and remembered that oracle.com
was having problems.  I pulled it up and it seems to haved changed so the
problem can't be seen there anymore.  Thanks for all your hard work.  Let me
know if there's anything else you'd like me to do.

Comment 35

[Bob Clary [:bc] (inactive)]

Thank you Jeffrey. -> FIXED Can you please verify this bug?

Any other Oracle related issues will be tracked in other bugs.