1061971 - Thunderbird 31.1.0 - Aero with HWA enabled causes corrupted Minimise,Close buttons in title bar and fonts in both messages and screen elements/characters are not sharp

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[ttail]

Attachment: Thunderbirdbug.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Build ID: 20140825202822

Steps to reproduce:

Just start Thunderbird after the the update. Thunderbird "triubleshooting" report below:



  Application Basics

    Name: Thunderbird
    Version: 31.1.0
    User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.1.0
    Profile Folder: Show Folder

              (Local drive)
    Application Build ID: 20140828165811
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Memory Use: about:memory

  Mail and News Accounts
    account1:
      INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

    account2:
      INCOMING: account2, , (pop3) mail.internode.on.net:110, plain, passwordCleartext
      OUTGOING: mail.internode.on.net:25, plain, passwordCleartext, true

  Crash Reports
    http://crash-stats.mozilla.com/report/index/bp-46e9ede8-eb6f-4ff2-92e6-014b42120322 (22/03/2012)

  Extensions
    British English Dictionary, 1.19.1, true, [e-mail]
    CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
    Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com

  Important Modified Preferences

    Name: Value

      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      browser.cache.disk.smart_size_cached_value: 358400
      extensions.lastAppVersion: 31.1.0
      font.name.monospace.el: Consolas
      font.name.monospace.tr: Consolas
      font.name.monospace.x-baltic: Consolas
      font.name.monospace.x-central-euro: Consolas
      font.name.monospace.x-cyrillic: Consolas
      font.name.monospace.x-unicode: Consolas
      font.name.monospace.x-western: Consolas
      font.name.sans-serif.el: Calibri
      font.name.sans-serif.tr: Calibri
      font.name.sans-serif.x-baltic: Calibri
      font.name.sans-serif.x-central-euro: Calibri
      font.name.sans-serif.x-cyrillic: Calibri
      font.name.sans-serif.x-unicode: Calibri
      font.name.sans-serif.x-western: Calibri
      font.name.serif.el: Cambria
      font.name.serif.tr: Cambria
      font.name.serif.x-baltic: Cambria
      font.name.serif.x-central-euro: Cambria
      font.name.serif.x-cyrillic: Cambria
      font.name.serif.x-unicode: Cambria
      font.name.serif.x-western: Cambria
      font.size.fixed.el: 14
      font.size.fixed.tr: 14
      font.size.fixed.x-baltic: 14
      font.size.fixed.x-central-euro: 14
      font.size.fixed.x-cyrillic: 14
      font.size.fixed.x-unicode: 14
      font.size.fixed.x-western: 14
      font.size.variable.el: 17
      font.size.variable.tr: 17
      font.size.variable.x-baltic: 17
      font.size.variable.x-central-euro: 17
      font.size.variable.x-cyrillic: 17
      font.size.variable.x-unicode: 17
      font.size.variable.x-western: 17
      gfx.direct3d.last_used_feature_level_idx: 0
      mail.openMessageBehavior.version: 1
      mail.winsearch.firstRunDone: true
      mailnews.database.global.datastore.id: bda4b052-049c-443a-9adf-5cf083edb31
      network.cookie.prefsMigrated: true
      places.database.lastMaintenance: 1409525478
      places.history.expiration.transient_current_max_pages: 104858
      places.history.expiration.transient_optimal_database_size: 167772160
      plugin.importedState: true
      print.print_printer: HP Photosmart 2600 series
      print.printer_HP_Photosmart_2600_series.print_bgcolor: false
      print.printer_HP_Photosmart_2600_series.print_bgimages: false
      print.printer_HP_Photosmart_2600_series.print_colorspace:
      print.printer_HP_Photosmart_2600_series.print_command:
      print.printer_HP_Photosmart_2600_series.print_downloadfonts: true
      print.printer_HP_Photosmart_2600_series.print_duplex: 0
      print.printer_HP_Photosmart_2600_series.print_edge_bottom: 0
      print.printer_HP_Photosmart_2600_series.print_edge_left: 0
      print.printer_HP_Photosmart_2600_series.print_edge_right: 0
      print.printer_HP_Photosmart_2600_series.print_edge_top: 0
      print.printer_HP_Photosmart_2600_series.print_evenpages: true
      print.printer_HP_Photosmart_2600_series.print_footercenter:
      print.printer_HP_Photosmart_2600_series.print_footerleft: &PT
      print.printer_HP_Photosmart_2600_series.print_footerright: &D
      print.printer_HP_Photosmart_2600_series.print_headercenter:
      print.printer_HP_Photosmart_2600_series.print_headerleft: &T
      print.printer_HP_Photosmart_2600_series.print_headerright: &U
      print.printer_HP_Photosmart_2600_series.print_in_color: true
      print.printer_HP_Photosmart_2600_series.print_margin_bottom: 0.5
      print.printer_HP_Photosmart_2600_series.print_margin_left: 0.5
      print.printer_HP_Photosmart_2600_series.print_margin_right: 0.5
      print.printer_HP_Photosmart_2600_series.print_margin_top: 0.5
      print.printer_HP_Photosmart_2600_series.print_oddpages: true
      print.printer_HP_Photosmart_2600_series.print_orientation: 0
      print.printer_HP_Photosmart_2600_series.print_page_delay: 50
      print.printer_HP_Photosmart_2600_series.print_pagedelay: 500
      print.printer_HP_Photosmart_2600_series.print_paper_data: 9
      print.printer_HP_Photosmart_2600_series.print_paper_height: 11.00
      print.printer_HP_Photosmart_2600_series.print_paper_name:
      print.printer_HP_Photosmart_2600_series.print_paper_size: 4391016
      print.printer_HP_Photosmart_2600_series.print_paper_size_type: 0
      print.printer_HP_Photosmart_2600_series.print_paper_size_unit: 1
      print.printer_HP_Photosmart_2600_series.print_paper_width: 8.50
      print.printer_HP_Photosmart_2600_series.print_plex_name:
      print.printer_HP_Photosmart_2600_series.print_resolution: 0
      print.printer_HP_Photosmart_2600_series.print_resolution_name:
      print.printer_HP_Photosmart_2600_series.print_reversed: false
      print.printer_HP_Photosmart_2600_series.print_scaling: 1.00
      print.printer_HP_Photosmart_2600_series.print_shrink_to_fit: true
      print.printer_HP_Photosmart_2600_series.print_to_file: false
      print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_bottom: 0
      print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_left: 0
      print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_right: 0
      print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_top: 0

  Graphics

      Adapter Description: NVIDIA GeForce GTX 580
      Vendor ID: 0x10de
      Device ID: 0x1080
      Adapter RAM: 1536
      Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
      Driver Version: 9.18.13.2049
      Driver Date: 6-21-2013
      Direct2D Enabled: true
      DirectWrite Enabled: true (6.1.7601.17789)
      ClearType Parameters: ClearType parameters not found
      WebGL Renderer: false
      GPU Accelerated Windows: 1/1 Direct3D 10

      AzureCanvasBackend: direct2d
      AzureSkiaAccelerated: 0
      AzureFallbackCanvasBackend: cairo
      AzureContentBackend: direct2d

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.10.6
      4.10.6

      NSS
      3.16.2 Basic ECC
      3.16.2 Basic ECC

      NSS Util
      3.16.2
      3.16.2

      NSS SSL
      3.16.2 Basic ECC
      3.16.2 Basic ECC

      NSS S/MIME
      3.16.2 Basic ECC
      3.16.2 Basic ECC


Actual results:

Top bar is corrupted. The standard 3 windows buttons (Minimise close etc) are not visible. Though their function is still there


Expected results:

I should have had the standard windows interface with the 3 buttons in the top right corner of the Thunderbird window. See attached jpg

Comment 1

[ttail]

Restarted Thunderbird in Safe mode and the three windows buttons are there and the interface looks normal. However when I close then restart Thunderbird the issue is back. I think the dark (Black rectangle as visible in the jpg)area is masking the 3 buttons. If I hover my mouse over the area I can see a change in the underlying colour as the mouse passes over each buttons masked position.

Comment 2

[ttail]

Also If I Disable Desktop composition in the Thunderbird properties page it runs just fine. So to me there is an issue with the Aero interface with Thunderbird 31.1.0

Comment 3

[ttail]

furthermore all fonts in both messages and screen elements are not sharp ... wheter running in Aero or not. Switching between Thunderbird and Firefox illustrates this clearly. There is something seriously wrong with the 31.1.0 version of Thunderbird.

Comment 4

[ttail]

running in SAFE mode and appearance is normal, fonts are sharp and crisp, all windows elements are present. Be nice if as a temporary workaround I could launch Thunderbird in SAFE mode without have to manually do this .... or revert back to the previous version ... though I am worried I will loose Emails and Address books if I do this ?

Comment 5

[Wayne Mery (:wsmwk)]

Version 31 via bug 950133 reenables HWA - graphics acceleration.

Comment 6

[ttail]

Would the suggestion here fix this issue ?:

http://www.askvg.com/how-to-disable-hardware-acceleration-gpu-rendering-in-mozilla-firefox-4-0-to-fix-font-problem/

i.e>



    Disable Hardware Acceleration in Firefox and Thunderbird Using about:config

If you can't follow above mentioned steps, try following alternative method:

1. Open Mozilla Firefox and type about:config in the addressbar and press Enter.

Thunderbird users will need to go to Tools -> Options -> Advanced menu and then click on "Config Editor" button.

It'll ask for confirmation, click on I'll be careful, I promise! button.

2. Now look for following 2 preferences:

    gfx.direct2d.disabled
    layers.acceleration.disabled

3. Both preferences would be set to false. Double-click on both of them and it'll change their values to true.

That's it. Restart the program and it'll turn hardware acceleration feature off.

Comment 7

[ttail]

Just updated to 31.1.1 and the bug is still there ! Any help in solving this issue ?

Comment 8

[Richard Marti (:Paenglab)]

ttail, please can you try this: Open the Options window go to Advanced/General. Now click on "Config Editor..." and confirm with pressing the button. Now enter in search field gfx.direct2d.disabled. In the list double-click now on this entry, it will be become bold now. Close TB and restart it.

You could also try other graphic driver versions but the way I wrote above should be the easiest.

Is it now as it should be?

Comment 9

[ttail]

Bingo that worked. It is now normal.

Comment 10

[Richard Marti (:Paenglab)]

Closing as WORKSFORME as this is likely a driver ssue.

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to Richard Marti (:Paenglab) from comment #10)
> Closing as WORKSFORME as this is likely a driver ssue.

I think Invalid is more appropriate.  However, it may be nice to know if an updated driver helps the user.  

ttail, 
there is a newer driver available. Can you install it, reenable HWA and tell us if problem is gone?
 "GeForce 344.11 Driver - WHQL
Version: 344.11 - Release Date: Thu Sep 18, 2014"

Comment 12

[Wayne Mery (:wsmwk)]

The driver link is http://www.geforce.com/drivers/results/77837