Open Bug 1063790 Opened 11 years ago Updated 6 months ago

[SUMO]: Forum / Community participation guidelines are hard to find. There should be links to them in several places.

Categories

(support.mozilla.org :: General, enhancement, P2)

Product:
support.mozilla.org
Component:
General
Type:
enhancement

Tracking

(Not tracked)

People

(Reporter: MagicFab, Unassigned)

References

Details

User Story

1. I, as a Support site user/contributor/moderator/administrator, want to easily realise the existence of and learn what standards of participation are expected of me and other people while browsing the site through a logged in account, so that I can strive to maintain these standards myself and refer others to them if I think their behaviour is not adhering to those standards.

2. I, as a Support site moderator/administrator, want to make sure that all logged in users have an easy way to realise the existence of and find the latest version of community participation guidelines, so that I can perform moderation tasks accordingly while referring users affected by moderation to the participation guidelines.
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0 Iceweasel/31.0 Build ID: 20140803010241 Steps to reproduce: When responding to user support requests, as a contributor, I expect them to follow the Forum guidelines and Community participations guidelines (https://www.mozilla.org/en-US/about/governance/policies/participation/), know about them or at least be able to find them. I tried to find such guidelines after remembering seeing them somewhere and I couldn't. During an exchange with a moderator he brought back the link: https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Actual results: During a support exchange I wanted to point to the Forum / Community participation Guidelines expecting there to be a direct link on the SUMO "ask a question" page and on the "Post a Reply" form, but there wasn't any. The corresponding URLs are: https://support.mozilla.org/en-US/questions/new https://support.mozilla.org/en-US/questions/1018518 (example forum question without any link to guidelines) Expected results: There should be prominent links to the Forum Guidelines (https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines) and Community Participation guidelines (https://www.mozilla.org/en-US/about/governance/policies/participation/) on places where users and contributors can post messages as part of their interaction in the SUMO context. There may be other places (footer, other communities within Mozilla) where this would be important too, but this bug report is specifically about the online SUMO resources.
(In reply to Fabian Rodriguez from comment #0) > There should be prominent links to the Forum Guidelines > (https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines) and > Community Participation guidelines > (https://www.mozilla.org/en-US/about/governance/policies/participation/) on > places where users and contributors can post messages as part of their > interaction in the SUMO context. > I agree that we should link to the "Forum rules and guidelines" SUMO article on pages where users are about to post a new thread (e.g., the "aaq-question" step at the end of the "Ask a Question" process). I think that we should also link to the "Forum rules and guidelines" article on pages where people can post replies, such as in the "Post a reply" box. I don't think that we also need a link to "Community Participation guidelines" in those places. The "Forum rules and guidelines" article could link to it (it already links to https://www.mozilla.org/about/legal/) but that's another discussion.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Priority: -- → P2
https://discourse.mozilla.org/t/refreshing-the-community-guidelines/20090 links to a SUMO Community Guidelines proposal, https://docs.google.com/document/d/1zrdUIW8EuKl8yiYicezNVBgBcZDUE0qiFgjFlM6MRzI/edit# that mentions at the top, "the easiest way to do so is by adding this content to the KB and linking to it from the login form". I added a comment to the google doc with a link to this bug report.
See Also: → 681675
Thanks for all the insights. To clarify and summarize: Locations where we should link from: 1. End page of the "Ask a Question" flow (https://support.mozilla.org/en-US/questions/new/***/***/form?search=***&step=aaq-question) 2. Under the "Post a reply" text box on any forum page 3. Under the log in section on the log in page: https://support.mozilla.org/users/auth 4. The site footer Locations we should link to: 1. "Forum rules and guidelines" SUMO article (to be updated with revised content) - https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines. This page will include a link to https://www.mozilla.org/en-US/about/governance/policies/participation/
User Story: (updated)

See also bug 1630720 on adding a Get Help -> Ask the Community link to the Forum rules and guidelines.

Note that the https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines article has been renamed Mozilla Support rules and guidelines. The article includes a prominent link to the Mozilla Community Participation Guidelines in the Intro.

See Also: → 1630720

It should also be noted that the Contributor Tools -> Community Hub page now links to both the Mozilla Community Participation Guidelines and the Mozilla Support rules and guidelines under "Community participation guidelines" (bottom left).

Links to Mozilla Support rules and guidelines are still needed in prominent places, such as where users can ask a support question or post a reply. This came up just now in bug 1630720 comment 14.

Type: defect → enhancement
See Also: → https://github.com/mozilla/sumo/issues/2196
You need to log in before you can comment on or make changes to this bug.