1067551 - Crash when switching radio stations on HTML5 radio site

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: Playback, defect)

Description

[Liz Henry (:lizzard) (relman/hg->git project)]

Filing a new bug from a report in Bug 1045591: 

"Firefox crash (not solved) when navigating between radio stations. If I stay on the same station (same page - same player), it won't crash."

This is for http://www.mapetiteradio.com. 

I wasn't able to confirm the crash.

Comment 1

[Liz Henry (:lizzard) (relman/hg->git project)]

Alain, could you go to about:crashes in your location bar, to copy and paste some of the crash id numbers for these crashes? Thank you!

Comment 2

[Alain Gariépy]

Hi,

I caused the crash by quickly navigating between pages radio stations.

Here is the info: 
AdapterDeviceID: 0x954f
AdapterDriverVersion: 8.97.10.6
AdapterSubsysID: 02a81043
AdapterVendorID: 0x1002
Add-ons: %7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:4.9.24,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0,firebug%40software.joehewitt.com:2.0.4
AvailablePageFile: 4038819840
AvailablePhysicalMemory: 1384202240
AvailableVirtualMemory: 3050835968
BIOS_Manufacturer: Intel Corp.
BlockedDllList: 
BreakpadReserveAddress: 81068032
BreakpadReserveSize: 41943040
BuildID: 20140908190852
CrashTime: 1410812853
EMCheckCompatibility: true
Email: [e-mail]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1410354805
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x954f, AdapterSubsysID: 02a81043, AdapterDriverVersion: 8.97.10.6
D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: beta
SecondsSinceLastCrash: 456204
StartupTime: 1410786488
SystemMemoryUsePercentage: 67
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8585625600
TotalPhysicalMemory: 4290658304
TotalVirtualMemory: 4294836224
URL: http://mapetiteradio.com/montreal/chmp-fm-985/
Vendor: Mozilla
Version: 33.0
Winsock_LSP: TCP/IP MSAFD [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 TCP/IP MSAFD [UDP/IP] : 2 : 2 :  
 TCP/IP MSAFD [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 TCP/IP MSAFD [TCP/IPv6] : 2 : 1 :  
 TCP/IP MSAFD [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 TCP/IP MSAFD [RAW/IPv6] : 2 : 3 :  
 Fournisseur de services RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 Fournisseur de services RSVP TCP : 2 : 1 :  
 Fournisseur de services RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 Fournisseur de services RSVP UDP : 2 : 2 : 
useragent_locale: fr

Ce rapport contient également des informations techniques sur l'état de l'application lors du plantage.

Comment 3

[Matthias Versen [:Matti]]

Alain: We do not need the technical details, we need the crash ID :
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 4

[Alain Gariépy]

Hi,

ID: 2eb835b8-7f0f-4132-aedd-23fd72140915

Comment 5

[Matthias Versen [:Matti]]

Thank you very much Alain for the crash ID bp-2eb835b8-7f0f-4132-aedd-23fd72140915 

There is unfortunately a problem with your crash : It's not Mozilla code that is crashing and it's very likely  that we can't fix this this from our side. Firefox is using the underlying OS (windows in your case) to play MPEG Audio content. You have some software from Adobe installed that comes with a third-party audio MPEG "demuxer" that installs itself in Windows. That means that when Firefox uses windows to play the MPEG audio stream this Adobe demuxer is used and exactly this piece of software is crashing.

Alain: What kind of Adobe software and version (probably related to video editing) do you have installed ?

Matthew: Is there a way to avoid this crash (for example is there a way to exclude Media Foundation plugins), should we close this bug as wontfix [cannotfix], should we try to contact Adobe or the manufacturer of the demuxer (the german based company http://www.mainconcept.com ) ?

Comment 6

[Alain Gariépy]

Hi,

Thanks for your good work.

I do use Adobe Premiere CC on my machine for video editing. I also have the full web premium CS4 installed.

Note that this issue is specific to Firefox. Chrome and IE don't crash.

Comment 7

[Matthew Gregan [:kinetik]]

Deferring Matti's question to Chris; I'm not familiar enough with this code to know the answer, sorry.

Comment 8

[Chris Pearce [:cpearce (Not reading bugmail)]]

Based on that crash report, it looks like somehow you're using Adobe's MPEG demuxer, and an MPEG decoder from "MainConcept AG" (which specific decoder isn't important, the important thing is you're not using the system default).

We recently made fundamental changes to how we do video decoding in Firefox Nightly builds, and I believe those changes will fix the issue you're seeing here.

Could you please try downloading a Firefox Nightly build and testing that:
https://nightly.mozilla.org/

The changes have not made it into release builds yet, only Nightly and Aurora builds, but I believe the problem will be fixed in those builds.

Comment 9

[Alain Gariépy]

Hi Chris,

Bad news, in Nightly, it's even worst, it crash on opening a radio station.

Here is the Id of the latest crash.

ID: 83383f41-681e-4d0f-97da-5c8ed2140917

Too bad

Comment 10

[Jean-Yves Avenard [:jya]]

FWIW, it works just fine on mac, and I can't reproduce any crashes

Comment 11

[Alain Gariépy]

Hi,

On my machine, Windows 8.1 Nightly or Firefox 33 beta (Nightly installation affected Firefox 33) fast crashes on page load. I confirm that it's worst since Nightly has been installed.

Comment 12

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Can anyone still reproduce this issue?

Comment 13

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

I'm marking this bug as WORKSFORME as bug crashlog signature didn't appear from a long time (over half year) in Firefox (except some obsolete Fx <35).