1073057 - Audio ClearOne not functioning in SFO-Espresso

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: AVOps: Conference Rooms, task)

Description

[Kory Salsbury [:ksalsbury]]

The clearone is not initializing.  Tried power-cycling multiple times.  Comes up to flashing "Initializing..." but never proceeds beyond that.

Comment 1

[Kory Salsbury [:ksalsbury]]

Problem has been solved for the moment.  Soap initiated a staged reboot of the clearone devices and they successfully initialized.  This does happen with some frequency, however, so we are requesting additional diagnostics, etc, to determine the cause.

Comment 2

[Guillermo Huerta [Disabled MoCo account]]

Aaron could someone from AVDG take a look at the logs.

Comment 3

[service]

Hi Guillermo, we have seen this requires further investigation in SFO-expresso
Thanks

Comment 4

[service]

Is this room available tomorrow?  I would like to send a tech and see if we can reproduce the issue, thanks

Comment 5

[service]

Please advise on who to call to schedule this room, thanks

Comment 6

[Mike Poessy [:mpoessy]]

Hello. Please feel free to contact me or ksalsbury for room scheduling. Room is available all day today and Monday the 6th until 3PM.

Comment 7

[service]

This room is booked for service Tuesday Oct 7th so we can reproduce the issue

Objectives
1) Figure out why we need to keep rebooting the clear one
2) Test a reboot with no Ethernet NIC plugged in to see if it clears the reboot

Comment 8

[service]

Please note we will be updating firmware on this clearone tomorrow to test for resolve of the reboot issue, thanks

Comment 9

[Mike Poessy [:mpoessy]]

Firmware for the ClearOnce equipment was upgraded by Jason of ADVG this morning. We will monitor for some time before closing bug. Jason recommended that if we have to reboot/power the ClearOnes that we unplug the network cable and not plug back in until the device has powered on completely.

Comment 10

[service]

Date: 10/7/14
Arrival Time: 9:30
Departure Time: 10:30
Contact: Mike Poessey
Site Address: 2 Harrison St, San Francisco, CA 94105
Location(s): SFO-Espresso
Problem(s) reported:   DSP Issue

Other Issue(s) found onsite: Updated DSP firmware to the latest and greatest. After installing new firmware the VH20 still had the issue of getting stuck on init. Found that if I pull the network cable out after a rebooting the unit then would power up and would work fine. Clearone said check the host name being too long and make sure DHCP is turned off.

Actions Taken: Updated firmware, let the client know how to pull the cable out on them rebooting the DSP. 

Proposed Next Steps: None. 
Client to watch and advise.

Comment 11

[Mike Poessy [:mpoessy]]

Issue seems to be resolved. I have been monitoring this and the issue has not reappeared.