1073690 - If you fail to verify your FxA account, you cannot trigger the sign-in flow again

Status: RESOLVED WONTFIX

(Marketplace Graveyard :: Consumer Pages, defect, P3)

Description

[krupa raj[:krupa]]

Connectivity: wifi
SIM used: Movistar Spain
Gaia/device: 2.2(nightly)/flame

pre-condition:
Have the dev packaged app installed

steps to reproduce:
1. Launch the dev packaged app
2. Settings-> Click on Sign in
3. Enter a new email address
4. Enter your age
5. Forget about verifying the email
6. Launch dev again
7. Click on Sign in link

expected behavior:
Sign in link loads again so that the user can try again.

actual behavior:
Sign button has a loading symbol but nothing happens. This means that if i lost the verify email from my first attempt, i cannot try signing in again.

09-26 14:20:18.337 I/Dev     ( 3569): Content JS LOG: [login] Allowing unverified emails 
09-26 14:20:18.337 I/Dev     ( 3569):     at s/u/< (app://packaged.marketplace-dev.allizom.org/media/js/include.js:8:23441)
09-26 14:20:18.337 I/Dev     ( 3569): Content JS LOG: [login] Requesting login from Persona 
09-26 14:20:18.337 I/Dev     ( 3569):     at s/u/< (app://packaged.marketplace-dev.allizom.org/media/js/include.js:8:23441)
09-26 14:20:18.397 I/Gecko   (  294): 1411766418407	FirefoxAccounts	ERROR	UNVERIFIED_ACCOUNT
09-26 14:20:18.407 I/GeckoConsole(  294): 1411766418416	Identity.FxAccounts	DEBUG	get assertion failed: {"error":"UNVERIFIED_ACCOUNT","details":{"user":{"email":"[e-mail]","verified":false}}}
09-26 14:20:18.407 I/GeckoConsole(  294): 1411766418416	Identity.FxAccounts	DEBUG	get assertion failed: {"error":"UNVERIFIED_ACCOUNT","details":{"user":{"email":"[e-mail]","verified":false}}}
09-26 14:20:19.987 D/wpa_supplicant(22554): RX ctrl_iface - hexdump(len=11): 53 49 47 4e 41 4c 5f 50 4f 4c 4c
09-26 14:20:19.987 D/wpa_supplicant(22554): wlan0: Control interface command 'SIGNAL_POLL'
09-26 14:20:19.997 D/wpa_supplicant(22554): nl80211: survey data missing!
09-26 14:20:19.997 I/Gecko   (  294): -*- WifiWorker component: Firing connectioninfoupdate: ({signalStrength:-69, relSignalStrength:68, linkSpeed:12, ipAddress:"192.168.2.9"})
09-26 14:20:21.927 I/GeckoConsole(  294): 1411766421936	Identity.FxAccounts	DEBUG	get assertion for app://packaged.marketplace-dev.allizom.org
09-26 14:20:21.927 I/GeckoConsole(  294): 1411766421936	Identity.FxAccounts	DEBUG	get assertion for app://packaged.marketplace-dev.allizom.org
09-26 14:20:21.957 I/Dev     ( 3569): Content JS LOG: [login] Allowing unverified emails 
09-26 14:20:21.957 I/Dev     ( 3569):     at s/u/< (app://packaged.marketplace-dev.allizom.org/media/js/include.js:8:23441)
09-26 14:20:21.957 I/Dev     ( 3569): Content JS LOG: [login] Requesting login from Persona 
09-26 14:20:21.957 I/Dev     ( 3569):     at s/u/< (app://packaged.marketplace-dev.allizom.org/media/js/include.js:8:23441)
09-26 14:20:21.997 I/Gecko   (  294): 1411766422007	FirefoxAccounts	ERROR	UNVERIFIED_ACCOUNT
09-26 14:20:22.007 I/GeckoConsole(  294): 1411766422016	Identity.FxAccounts	DEBUG	get assertion failed: {"error":"UNVERIFIED_ACCOUNT","details":{"user":{"email":"[e-mail]","verified":false}}}
09-26 14:20:22.007 I/GeckoConsole(  294): 1411766422016	Identity.FxAccounts	DEBUG	get assertion failed: {"error":"UNVERIFIED_ACCOUNT","details":{"user":{"email":"[e-mail]","verified":false}}}

Comment 1

[Andy McKay]

Chatting with Allen this morning, we weren't sure where this ends up, is this on the marketplace? Any ideas Sam?

Comment 2

[Allen Short [:ashort]]

After checking the docs and trying this out, I see that the "onerror" callback is invoked when the user account is unverified.

If I go to the Firefox Accounts window under Settings, I see an option to resend email. Clicking the link in the resent email completes the login process on Marketplace.

Is there a way we can prompt users directly to have the email resent, from Marketplace?

Comment 3

[Sam Penrose]

That sure would be a better user experience, no? I believe that this change would require heavy lifting given the need for string changes. Jared?

(In reply to Allen Short [:ashort] from comment #2)
> After checking the docs and trying this out, I see that the "onerror"
> callback is invoked when the user account is unverified.
> 
> If I go to the Firefox Accounts window under Settings, I see an option to
> resend email. Clicking the link in the resent email completes the login
> process on Marketplace.
> 
> Is there a way we can prompt users directly to have the email resent, from
> Marketplace?

Comment 4

[Jared Hirsch [:jhirsch] (he/him) (Needinfo please)]

(In reply to Allen Short [:ashort] from comment #2)
> After checking the docs and trying this out, I see that the "onerror"
> callback is invoked when the user account is unverified.
> 
> If I go to the Firefox Accounts window under Settings, I see an option to
> resend email. Clicking the link in the resent email completes the login
> process on Marketplace.
> 
> Is there a way we can prompt users directly to have the email resent, from
> Marketplace?

Nope. But you could tell users something like, "You need to verify your email, or _click here_ to go to Settings and resend." Then, you can open the Settings app to the FxA panel using a Web Activity. Something like this should do it:

var activity = new MozActivity({
  name: 'configure',
  data: {
    target: 'device',
    section: 'fxa'
  }
});

If you want to grep around the gaia codebase, 'configure' is the name of the activity, and many apps use it, for instance, to shove a user over to the wifi screen if their wifi is disabled.

You might need a settings permission in the manifest for this to work, I'm not sure (sorry).

Comment 5

[Andy McKay]

I'm not sure how we should represent this in the flow at this point. The user is stuck until the account is verified. Any advice?

Comment 6

[Andy McKay]

The suggestion in comment 4 sounds good, let's go with that.

Comment 7

[Mathieu Pillard [:mat]]

FYI I just reproduced this today when trying to buy a paid app, and got stuck because I wanted to create a new account. Ashes: 266c3