1082811 - WebGL unavailable or disabled (3D Inspector isn't working)

Status: RESOLVED WORKSFORME

(Firefox Graveyard :: Developer Tools: 3D View, defect)

Description

[Itiel]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141011015303

Steps to reproduce:

1. Ctrl+Shift+I
2. Choose the 3D View button


Actual results:

A box message appeared saying that "could not initialize tilt ... please see http://get.webgl.org/troubleshooting"


Expected results:

Should have seen the 3D effect :)

Some important info:
1. It worked before on the same hardware, same driver and same OS (without reinstall etc).
2. Video card driver is already up to date.
3. Tried these instructions:
http://superuser.com/questions/401005/how-to-enable-the-new-3d-page-inspector-view-in-firefox-11  with a reboot afterwards to FF
4. The http://get.webgl.org/ site says "Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card."
5. OS is totally up to date.
6. Tried playing with the hardware acceleration setting.

Comment 1

[NetVicious]

It seems on Firefox 33 WebGL 3D was disabled.

You could check it on html5test.com and look for WebGL.

On the top menu you could select "Compare" and compare your browser (v33) with the v32 and you will see WebGL was ok on v32.

Or it's disabled on 33 or they removed the code by one error.

Comment 2

[Itiel]

(In reply to NetVicious from comment #1)
> It seems on Firefox 33 WebGL 3D was disabled.
> 
> You could check it on html5test.com and look for WebGL.
> 
> On the top menu you could select "Compare" and compare your browser (v33)
> with the v32 and you will see WebGL was ok on v32.
> 
> Or it's disabled on 33 or they removed the code by one error.

Hmm, nice website.
So you're saying the 3D component didn't work on your system as well?

Comment 3

[NetVicious]

Partially. Yesterday I upgraded one Firefox to the last version in a computer and I discover using html5test that the WebGL 3d was not enabled.

At my home computer I did the upgrade and checked the WebGL 3D and on that computer it worked perfectly and I saw 20 extra points on html5test.

Did you check on about:config if you have webgl disabled ?

Comment 4

[Itiel]

(In reply to NetVicious from comment #3)
> Partially. Yesterday I upgraded one Firefox to the last version in a
> computer and I discover using html5test that the WebGL 3d was not enabled.
> 
> At my home computer I did the upgrade and checked the WebGL 3D and on that
> computer it worked perfectly and I saw 20 extra points on html5test.
> 
> Did you check on about:config if you have webgl disabled ?

Yes I did.
Plus checked some other suggestions in here:
http://superuser.com/questions/401005/how-to-enable-the-new-3d-page-inspector-view-in-firefox-11

Comment 5

[NetVicious]

Ok. One suggestion more. Download another time the 33 installer and re-install it. I think it was a v33 first release with some problems and it was re-released without problems after some time.

Comment 6

[Itiel]

(In reply to NetVicious from comment #5)
> Ok. One suggestion more. Download another time the 33 installer and
> re-install it. I think it was a v33 first release with some problems and it
> was re-released without problems after some time.

Will it preserve ALL my FF profile including tabs, windows, bookmarks, settings etc?

Comment 7

[NetVicious]

It should but copy your profile folder to a secure place ;-)

Comment 8

[Itiel]

No longer relevant. 3D View works since then.