1084515 - Impact Metric and Promotion for Contributor Training

Status: RESOLVED FIXED

(support.mozilla.org :: Forum, task, P3)

Description

[guigs [:guigs] PST (please needinfo me!)]

Now that there are some articles in How To Contribute, being able to track users who have participated in the training can help identify strengths and weaknesses. 

Two desired report metrics: 
Users who have read individual training articles
Users who have completed the training

Random sampling will continue to be manual as before. 

For promotion desired: 
1.If a user only completed one article, and not the whole training can we send them an email asking for feedback or a small reminder to please comeback. 

2. If a user has signed up and answered a question, adding to the welcome email a link to the beginning of the training. 


In the Forum: 
If a user begins the training:  Beginning, Advanced and Champion Trainee labels on their profile/username.

Comment 1

[Kadir Topal [:atopal]]

For number 1 we can give you unique visitor numbers per page, to calculate the drop-out rate.

Number 2 should be fairly straight forward, if we send that in the standard email.

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

The articles have been created and we'll make them collapsible in bug 1079413.

We need email text changes. Rachel will provide these.

Text changes => 1pt

Comment 3

[guigs [:guigs] PST (please needinfo me!)]

Add under or at the end:
 <li>
{% trans url=add_utm('https://support.mozilla.org/en-US/questions?sort=requested&filter=no-replies', 'get-involved', source='new-contributor')%}
<a href="{{ url }}">Forum Contributor</a>
- Answer user support questions that are
most-requested but have no replies.
{% endtrans %}
</a>
</li>
>>>.
 <li>
As you get started answering questions that look easy you might run into a few questions. Like, what happens when an angry user does not want a work around or what happens next? The Contributor Quality Training may have these answered. It is possible to get started here: {% trans url=add_utm('http://goo.gl/pKis5g', 'Training Introduction', source='new-training')%}
{% endtrans %}
</a>
</li>

Comment 4

[guigs [:guigs] PST (please needinfo me!)]

Madalina can you please check this wording/content to make sure it is along the right lines?

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

Waiting on needsinfo. Moving to next sprint.

Comment 6

[madalina]

Looks good to me

Comment 7

[Ricky Rosario [:rrosario, :r1cky]]

In a pull request:
https://github.com/mozilla/kitsune/pull/2259

Comment 8

[Ricky Rosario [:rrosario, :r1cky]]

Landed on master:
https://github.com/mozilla/kitsune/commit/93741c20848d355699fe481cc913fa3065199e3e

Comment 9

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod.