1079413 - Collapsible sections for select KB articles

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task, P3)

Description

[Joni Chan]

We'd like to explore collapsible sections for support forum contributor training articles. The purpose for this is to make these articles easier to digest section by section. 

Kadir pointed out some challenges with this and advised me to file a bug to investigate our options.

Comment 1

[Kadir Topal [:atopal]]

Ricky, I remember that we did this for at least one article for testing purposes and you provided the JS for that, but I can't remember anymore if that was via Optimizely. 

Can we do this for specific articles on SUMO without involving Optimizely?

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Kadir Topal [:atopal] from comment #1)
> Can we do this for specific articles on SUMO without involving Optimizely?

How would you identify which articles get this treatment?

Comment 3

[vesper]

(my $0.02)

If an article has more than X characters and has Y H1/H2 elements, the headers are made collapsible?

Comment 4

[Kadir Topal [:atopal]]

This would be for specific articles. In this case it's for the contributor training article.

Comment 5

[Joni Chan]

So far, we have these articles. Rachel has more. I'll "need info" her for her articles.

https://support.mozilla.org/en-US/kb/firefox-os-support-forum-contributors-training
https://support.mozilla.org/en-US/kb/firefox-android-support-forum-contributors
https://support.mozilla.org/en-US/kb/firefox-support-forum-contributors

Comment 6

[guigs [:guigs] PST (please needinfo me!)]

https://support.mozilla.org/en-US/kb/introduction-contributor-quality-training/
https://support.mozilla.org/en-US/kb/angry-user-training
https://support.mozilla.org/en-US/kb/evaluating-solution-forum
https://support.mozilla.org/en-US/kb/how-answer-escalated-questions

Madalina will be adding more next week: 

How will we be able to add more?

Comment 7

[madalina]

https://support.mozilla.org/en-US/kb/navigate-support-forum-platform

We should have one for how to reply and customer service but we can probably tweak and use this one here: https://support.mozilla.org/en-US/kb/answering-questions-support-forum

Comment 8

[Ricky Rosario [:rrosario, :r1cky]]

We have `window.k.makeWikiCollapsable = function() {...` in wiki.js. We just need to figure out how to specify which articles to apply it to. We think it's 1pt.

Comment 9

[Ricky Rosario [:rrosario, :r1cky]]

*grab*

Comment 10

[Ricky Rosario [:rrosario, :r1cky]]

In a pull request:
https://github.com/mozilla/kitsune/pull/2231

Comment 11

[Ricky Rosario [:rrosario, :r1cky]]

Landed on master:
https://github.com/mozilla/kitsune/commit/7cc432324fe1d4483b087c3d7f2e5f0791d1ef5f

Comment 12

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod now.

The following en-US articles are collapsible:

'firefox-os-support-forum-contributors-training',
'firefox-android-support-forum-contributors',
'firefox-support-forum-contributors',
'introduction-contributor-quality-training',
'angry-user-training',
'evaluating-solution-forum',
'how-answer-escalated-questions',
'navigate-support-forum-platform',

Comment 13

[Alice Wyman]

(For the record) From bug 1141677 comment 3
-----
Mike Cooper [:mythmon] 2015-05-07 09:12:58 PDT

We decided to implement this feature for almost all articles, instead of manually turning it on/off for different articles. The related bugs are something to work on next, thanks for pointing them out!
-----