1090046 - Firefox displays a black screen some time

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[Atharvan]

Attachment: firefox.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141023194920

Steps to reproduce:

Firefox 33.0.1
OS win 7
Just opened some tabs (more than 10)


Actual results:

it shows black screen on some part of the website or whole screen


Expected results:

It should display web page without black screen.

May be it related to 33.0.1 fix.but still exist
33.0.1: Firefox displays a black screen at start-up with certain graphics drivers

Comment 1

[Atharvan]

Attachment: firefox 2.jpg

Comment 2

[Loic]

Graphics issue.

Type about:support in the location bar and paste the "graphics" section.

In addition, could you test with OMTC disabled (about:config > layers.offmainthreadcomposition.enabled = false, restart FF).

Comment 3

[Atharvan]

Graphics
Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd32 igd10umd32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0102
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	6-27-2013
Driver Version	9.17.10.3223
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 4

[Loic]

Your Intel drivers are outdated, could you update them to the latest version (15.28.22.3517):
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763&lang=eng&ProdId=3319
(it's probably the source of this issue, old drivers)

If the issue is stil present, try with OMTC disabled:
about:config > layers.offmainthreadcomposition.enabled = false

Comment 5

[Atharvan]

Attachment: firefox3.jpg

Comment 6

[Atharvan]

Still present after driver update

Graphics
Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd32 igd10umd32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0102
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	3-20-2014
Driver Version	9.17.10.3517
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 7

[Atharvan]

Still present after driver update. refer firefox3.jpg

Firefox version 33.0.2

Graphics
Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd32 igd10umd32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0102
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	3-20-2014
Driver Version	9.17.10.3517
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 8

[Loic]

Even with OMTC disabled?

Comment 9

[Milan Sreckovic [:milan] (needinfo for best results)]

Wonder if we're close to OOM, another stage of something like bug 905902.

Comment 10

[Atharvan]

Going to check with layers.offmainthreadcomposition.enabled = false

Comment 11

[Atharvan]

Attachment: firefox4.jpg

Comment 12

[Atharvan]

Attachment: firefox5.jpg

Comment 13

[Atharvan]

Bug stil present with OMTC disabled refer firefox4.jpg and firefox5.jpg

Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd32 igd10umd32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0102
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	3-20-2014
Driver Version	9.17.10.3517
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 10
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	false
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 14

[Jeff Muizelaar [:jrmuizel]]

Since this still happens regardless of whether OMTC is enabled or disabled a regression window would be very valuable. There are instruction for how to do this here:
http://mozilla.github.io/mozregression/

Comment 15

[Loic]

Atharvan, do you see the issue with 33.1? If yes, could you install mozregression and find a regression range please.

Comment 16

[Kristopher Ives]

I don't know if this is the same but I get a black screen sometimes when opening new tabs/windows while Firefox is already running. I have tracked this down to my mouse being within a plugin like Flash while the new instance is running.

You can reproduce this by placing a window with Flash content near your Start bar, and using the Start bar to open Firefox. If you move your mouse outside the Start bar into the Flash area and then click the link you will get a black window. If you don't move your mouse outside the start bar into the Flash area the new Firefox instance will start as expected.

Comment 17

[Milan Sreckovic [:milan] (needinfo for best results)]

Does this still happen with the latest nightly?  There were recent bug fixes related to Flash, just wondering if it was the same problem.

Comment 18

[Ryan VanderMeulen [:RyanVM]]

I tried to contact the original reporter but the email bounced. Closing this as incomplete.