Closed
Bug 1094086
Opened 10 years ago
Closed 9 years ago
Network traffic suspended unless mouse is moving
Categories
(Core :: General, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: steve_nhan1, Assigned: bas.schouten)
References
Details
(Keywords: regression)
User Story
User should not have to keep on moving mouse to get web page to download, or a web video to keep playing instead of pausing. See bug 933733 for previous work on this issue. Likely regressed by bug 937306
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141027150301
Steps to reproduce:
When opening a web page or viewing a flash movie I have to continually move the mouse to download the page or stop the player from freezing.
Actual results:
Page won't download unless mouse is moved
Expected results:
The page should download without moving the mouse. This issue was in version 25. Now in version 33.0.2
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Comment 1•10 years ago
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(KaiRo, Milan: CC'd per feedback on 933733 that we need confirmation this is fixed or not on 33 - looks like 'no' ?)
Solusnauta, could you go to Help > Troubleshooting information, and copy-paste the "graphics" section of the page that comes up into a comment on this report? Thank you!
Blocks: 933733
Flags: needinfo?(steve_nhan1)
Flags: needinfo?(milan)
Flags: needinfo?(kairo)
Product: Firefox → Core
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Reporter | |
Comment 2•10 years ago
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Graphics
Adapter Description ATI Radeon HD 5700 Series
Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM 1024
ClearType Parameters Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200
Device ID 0x68b8
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.16571)
Driver Date 4-19-2011
Driver Version 8.850.0.0
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 11 (OMTC)
Vendor ID 0x1002
WebGL Renderer Google Inc. -- ANGLE (ATI Radeon HD 5700 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote true
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
Flags: needinfo?(steve_nhan1)
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Comment 3•10 years ago
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(In reply to :Gijs Kruitbosch from comment #1)
> (KaiRo, Milan: CC'd per feedback on 933733 that we need confirmation this is
> fixed or not on 33 - looks like 'no' ?)
According to the User Advocacy team, we still have reports (but few) that this is happening in 33.
Flags: needinfo?(kairo)
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Comment 4•10 years ago
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(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #3)
> (In reply to :Gijs Kruitbosch from comment #1)
> > (KaiRo, Milan: CC'd per feedback on 933733 that we need confirmation this is
> > fixed or not on 33 - looks like 'no' ?)
>
>
> According to the User Advocacy team, we still have reports (but few) that
> this is happening in 33.
Do we have about:support information from any of those users? It would sure be nice if we could look for some correlations. :-(
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Comment 5•10 years ago
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Cheng, see previous comment, do we have any info from users that need to move the mouse to get sites working?
Flags: needinfo?(cwwmozilla)
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Reporter | |
Comment 6•10 years ago
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Here is a link to others who have the same problem
http://www.ghacks.net/2014/10/14/firefox-33-find-out-what-is-new/#comment-2810540
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Comment 7•10 years ago
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OK, let's go hunting for real; if we don't have computers that reproduce this, let's get some.
Assignee: nobody → bas
Flags: needinfo?(milan)
We don't have about:support info. Blame bug 732527
Flags: needinfo?(cwwmozilla)
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Comment 9•10 years ago
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I am having the same issues with a client's computer. They are running 33.1. Following is their graphics information;
Adapter Description NVIDIA Quadro K2000
Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM 2048
Device ID 0x0ffe
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.16571)
Driver Date 5-24-2013
Driver Version 9.18.13.1170
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 11 (OMTC)
Vendor ID 0x10de
WebGL Renderer Google Inc. -- ANGLE (NVIDIA Quadro K2000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote true
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
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Comment 10•10 years ago
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Firefox works fine if run as administrator but same issues if run as normal user.
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Comment 11•10 years ago
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(In reply to Joel Hershberger from comment #10)
> Firefox works fine if run as administrator but same issues if run as normal
> user.
Joel, could we see the user's about:support extensions section and their about:plugins?
Flags: needinfo?(joel)
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Comment 12•10 years ago
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about:support
Application Basics
------------------
Name: Firefox
Version: 33.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: avast! WebRep
Version: 8.0.1603
Enabled: false
ID: wrc@avast.com
Name: Free Games 111
Version: 3.0.0.0
Enabled: false
ID: freegames4357@BestOffers
Graphics
--------
Adapter Description: NVIDIA Quadro K2000
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 2048
Device ID: 0x0ffe
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 5-24-2013
Driver Version: 9.18.13.1170
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro K2000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
browser.startup.homepage: http://us.rd.yahoo.com/410/*http://www.yahoo.com
browser.startup.homepage_override.buildID: 20141106120505
browser.startup.homepage_override.mstone: 33.1
dom.mozApps.used: true
extensions.lastAppVersion: 33.1
font.internaluseonly.changed: true
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-gmpopenh264.lastUpdate: 1415622718
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1415738447
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1415796194
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_\\Server1\Canon_imageRunner_2022i.print_bgcolor: false
print.printer_\\Server1\Canon_imageRunner_2022i.print_bgimages: false
print.printer_\\Server1\Canon_imageRunner_2022i.print_colorspace:
print.printer_\\Server1\Canon_imageRunner_2022i.print_command:
print.printer_\\Server1\Canon_imageRunner_2022i.print_downloadfonts: false
print.printer_\\Server1\Canon_imageRunner_2022i.print_duplex: 1515870810
print.printer_\\Server1\Canon_imageRunner_2022i.print_edge_bottom: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_edge_left: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_edge_right: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_edge_top: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_evenpages: true
print.printer_\\Server1\Canon_imageRunner_2022i.print_footercenter:
print.printer_\\Server1\Canon_imageRunner_2022i.print_footerleft: &PT
print.printer_\\Server1\Canon_imageRunner_2022i.print_footerright: &D
print.printer_\\Server1\Canon_imageRunner_2022i.print_headercenter:
print.printer_\\Server1\Canon_imageRunner_2022i.print_headerleft: &T
print.printer_\\Server1\Canon_imageRunner_2022i.print_headerright: &U
print.printer_\\Server1\Canon_imageRunner_2022i.print_in_color: true
print.printer_\\Server1\Canon_imageRunner_2022i.print_margin_bottom: 0.5
print.printer_\\Server1\Canon_imageRunner_2022i.print_margin_left: 0.5
print.printer_\\Server1\Canon_imageRunner_2022i.print_margin_right: 0.5
print.printer_\\Server1\Canon_imageRunner_2022i.print_margin_top: 0.5
print.printer_\\Server1\Canon_imageRunner_2022i.print_oddpages: true
print.printer_\\Server1\Canon_imageRunner_2022i.print_orientation: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_page_delay: 50
print.printer_\\Server1\Canon_imageRunner_2022i.print_paper_data: 1
print.printer_\\Server1\Canon_imageRunner_2022i.print_paper_height: 11.00
print.printer_\\Server1\Canon_imageRunner_2022i.print_paper_name:
print.printer_\\Server1\Canon_imageRunner_2022i.print_paper_size_type: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_paper_size_unit: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_paper_width: 8.50
print.printer_\\Server1\Canon_imageRunner_2022i.print_plex_name:
print.printer_\\Server1\Canon_imageRunner_2022i.print_resolution: 1515870810
print.printer_\\Server1\Canon_imageRunner_2022i.print_resolution_name:
print.printer_\\Server1\Canon_imageRunner_2022i.print_reversed: false
print.printer_\\Server1\Canon_imageRunner_2022i.print_scaling: 1.00
print.printer_\\Server1\Canon_imageRunner_2022i.print_shrink_to_fit: true
print.printer_\\Server1\Canon_imageRunner_2022i.print_to_file: false
print.printer_\\Server1\Canon_imageRunner_2022i.print_unwriteable_margin_bottom: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_unwriteable_margin_left: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_unwriteable_margin_right: 0
print.printer_\\Server1\Canon_imageRunner_2022i.print_unwriteable_margin_top: 0
print.printer_\\Server1\XeroxFrontOffice.print_bgcolor: false
print.printer_\\Server1\XeroxFrontOffice.print_bgimages: false
print.printer_\\Server1\XeroxFrontOffice.print_colorspace:
print.printer_\\Server1\XeroxFrontOffice.print_command:
print.printer_\\Server1\XeroxFrontOffice.print_downloadfonts: false
print.printer_\\Server1\XeroxFrontOffice.print_duplex: 1515870810
print.printer_\\Server1\XeroxFrontOffice.print_edge_bottom: 0
print.printer_\\Server1\XeroxFrontOffice.print_edge_left: 0
print.printer_\\Server1\XeroxFrontOffice.print_edge_right: 0
print.printer_\\Server1\XeroxFrontOffice.print_edge_top: 0
print.printer_\\Server1\XeroxFrontOffice.print_evenpages: true
print.printer_\\Server1\XeroxFrontOffice.print_footercenter:
print.printer_\\Server1\XeroxFrontOffice.print_footerleft: &PT
print.printer_\\Server1\XeroxFrontOffice.print_footerright: &D
print.printer_\\Server1\XeroxFrontOffice.print_headercenter:
print.printer_\\Server1\XeroxFrontOffice.print_headerleft: &T
print.printer_\\Server1\XeroxFrontOffice.print_headerright: &U
print.printer_\\Server1\XeroxFrontOffice.print_in_color: true
print.printer_\\Server1\XeroxFrontOffice.print_margin_bottom: 0.5
print.printer_\\Server1\XeroxFrontOffice.print_margin_left: 0.5
print.printer_\\Server1\XeroxFrontOffice.print_margin_right: 0.5
print.printer_\\Server1\XeroxFrontOffice.print_margin_top: 0.5
print.printer_\\Server1\XeroxFrontOffice.print_oddpages: true
print.printer_\\Server1\XeroxFrontOffice.print_orientation: 0
print.printer_\\Server1\XeroxFrontOffice.print_page_delay: 50
print.printer_\\Server1\XeroxFrontOffice.print_paper_data: 1
print.printer_\\Server1\XeroxFrontOffice.print_paper_height: 11.00
print.printer_\\Server1\XeroxFrontOffice.print_paper_name:
print.printer_\\Server1\XeroxFrontOffice.print_paper_size_type: 0
print.printer_\\Server1\XeroxFrontOffice.print_paper_size_unit: 0
print.printer_\\Server1\XeroxFrontOffice.print_paper_width: 8.50
print.printer_\\Server1\XeroxFrontOffice.print_plex_name:
print.printer_\\Server1\XeroxFrontOffice.print_resolution: 1515870810
print.printer_\\Server1\XeroxFrontOffice.print_resolution_name:
print.printer_\\Server1\XeroxFrontOffice.print_reversed: false
print.printer_\\Server1\XeroxFrontOffice.print_scaling: 1.00
print.printer_\\Server1\XeroxFrontOffice.print_shrink_to_fit: true
print.printer_\\Server1\XeroxFrontOffice.print_to_file: false
print.printer_\\Server1\XeroxFrontOffice.print_unwriteable_margin_bottom: 0
print.printer_\\Server1\XeroxFrontOffice.print_unwriteable_margin_left: 0
print.printer_\\Server1\XeroxFrontOffice.print_unwriteable_margin_right: 0
print.printer_\\Server1\XeroxFrontOffice.print_unwriteable_margin_top: 0
print.printer_CutePDF_Writer.print_bgcolor: false
print.printer_CutePDF_Writer.print_bgimages: false
print.printer_CutePDF_Writer.print_colorspace:
print.printer_CutePDF_Writer.print_command:
print.printer_CutePDF_Writer.print_downloadfonts: false
print.printer_CutePDF_Writer.print_duplex: 1515870810
print.printer_CutePDF_Writer.print_edge_bottom: 0
print.printer_CutePDF_Writer.print_edge_left: 0
print.printer_CutePDF_Writer.print_edge_right: 0
print.printer_CutePDF_Writer.print_edge_top: 0
print.printer_CutePDF_Writer.print_evenpages: true
print.printer_CutePDF_Writer.print_footercenter:
print.printer_CutePDF_Writer.print_footerleft: &PT
print.printer_CutePDF_Writer.print_footerright: &D
print.printer_CutePDF_Writer.print_headercenter:
print.printer_CutePDF_Writer.print_headerleft: &T
print.printer_CutePDF_Writer.print_headerright: &U
print.printer_CutePDF_Writer.print_in_color: true
print.printer_CutePDF_Writer.print_margin_bottom: 0.5
print.printer_CutePDF_Writer.print_margin_left: 0.5
print.printer_CutePDF_Writer.print_margin_right: 0.5
print.printer_CutePDF_Writer.print_margin_top: 0.5
print.printer_CutePDF_Writer.print_oddpages: true
print.printer_CutePDF_Writer.print_orientation: 1
print.printer_CutePDF_Writer.print_page_delay: 50
print.printer_CutePDF_Writer.print_paper_data: 119
print.printer_CutePDF_Writer.print_paper_height: 11.00
print.printer_CutePDF_Writer.print_paper_name:
print.printer_CutePDF_Writer.print_paper_size_type: 0
print.printer_CutePDF_Writer.print_paper_size_unit: 0
print.printer_CutePDF_Writer.print_paper_width: 8.50
print.printer_CutePDF_Writer.print_plex_name:
print.printer_CutePDF_Writer.print_resolution: 1515870810
print.printer_CutePDF_Writer.print_resolution_name:
print.printer_CutePDF_Writer.print_reversed: false
print.printer_CutePDF_Writer.print_scaling: 1.00
print.printer_CutePDF_Writer.print_shrink_to_fit: true
print.printer_CutePDF_Writer.print_to_file: false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 3
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1415103751
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------
Flags: needinfo?(joel)
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Comment 13•10 years ago
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about:plugins
OpenH264 Video Codec provided by Cisco Systems, Inc.
File: 1.1
Path: C:\Users\Galen.arbuildersltd\AppData\Roaming\Mozilla\Firefox\Profiles\fsfd0n5y.default\gmp-gmpopenh264\1.1
Version: 1.1
State: Enabled
Play back web video and use video chats.
MIME Type Description Suffixes
Google Update
File: npGoogleUpdate3.dll
Path: C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll
Version: 1.3.25.5
State: Enabled
Google Update
MIME Type Description Suffixes
application/x-vnd.google.update3webcontrol.3
application/x-vnd.google.oneclickctrl.9
Shockwave Flash
File: NPSWF32_15_0_0_152.dll
Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_152.dll
Version: 15.0.0.152
State: Enabled
Shockwave Flash 15.0 r0
MIME Type Description Suffixes
application/x-shockwave-flash Adobe Flash movie swf
application/futuresplash FutureSplash movie spl
Adobe Acrobat
File: nppdf32.dll
Path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
Version: 10.1.12.15
State: Enabled
Adobe PDF Plug-In For Firefox and Netscape 10.1.12
MIME Type Description Suffixes
application/pdf Acrobat Portable Document Format pdf
application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml
application/vnd.adobe.x-mars Adobe PDF in XML Format mars
application/vnd.fdf Acrobat Forms Data Format fdf
application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp
application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd
Silverlight Plug-In
File: npctrl.dll
Path: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll
Version: 5.1.30514.0
State: Enabled
5.1.30514.0
MIME Type Description Suffixes
application/x-silverlight npctrl scr
application/x-silverlight-2
Mindspark Toolbar Platform Plugin Stub
File: NP4zStub.dll
Path: C:\Program Files (x86)\VideoDownloadConverter_4z\bar\1.bin\NP4zStub.dll
Version: 1.0.2.0
State: Enabled
Mindspark Toolbar Platform Plugin Stub for 32-bit Windows
MIME Type Description Suffixes
application/x-videodownloadconverter_4zplugin Mindspark Toolbar Platform Plugin Stub 4z
Microsoft Office 2013
File: npMeetingJoinPluginOC.dll
Path: C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npMeetingJoinPluginOC.dll
Version: 15.0.4545.1000
State: Enabled
The plugin allows you to have a better experience with Microsoft Lync
MIME Type Description Suffixes
application/vnd.microsoft.communicator.ocsmeeting Lync Plug-in for Firefox
Microsoft Office 2013
File: NPSPWRAP.DLL
Path: C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL
Version: 15.0.4514.1000
State: Enabled
The plugin allows you to have a better experience with Microsoft SharePoint
MIME Type Description Suffixes
application/x-sharepoint SharePoint Plug-in for Firefox
application/x-sharepoint-uc
Google Earth Plugin
File: npgeplugin.dll
Path: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
Version: 7.1.2.2041
State: Enabled
GEPlugin
MIME Type Description Suffixes
application/geplugin GEPlugin
NVIDIA 3D Vision
File: npnv3dv.dll
Path: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
Version: 7.17.13.1170
State: Enabled
NVIDIA 3D Vision plugin for Mozilla browsers
MIME Type Description Suffixes
image/jps JPEG-based stereo image jps
image/pns PNG-based stereo image pns
image/mpo Multi-Picture Format image mpo
NVIDIA 3D VISION
File: npnv3dvstreaming.dll
Path: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
Version: 7.17.13.1170
State: Enabled
NVIDIA 3D Vision Streaming plugin for Mozilla browsers
MIME Type Description Suffixes
application/mozilla-3dv-streaming-plugin npnv3dvstreaming rts
File: npIntelWebAPIIPT.dll
Path: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll
Version: 3.0.72.0
State: Enabled
MIME Type Description Suffixes
application/x-vnd-intel-webapi-ipt-3.0.72 npIntelWebAPIipt-2-0
File: npIntelWebAPIUpdater.dll
Path: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll
Version: 3.0.72.0
State: Enabled
Intel web components updater - Installs and updates the Intel web components
MIME Type Description Suffixes
application/x-vnd-intel-webapi-updater npIntelWebAPIupdater-2-0 intel_webapi_updater-2-0
|
||
Comment 14•10 years ago
|
||
Any ideas how to change the summary? (I do, but maybe some of you guys will come up with a better one...)
Maybe we can keep the description ("Have to keep...") by putting it elsewhere. But that's pretty strange for a bug summary...
User Story: (updated)
Summary: Have to keep on moving mouse to get web page to download, or a web video to keep playing instead of pausing. This bug was in version 25. I am using 33.0.2 and appears this bug has returned. → Network traffic suspended unless mouse is moving
|
||
Comment 15•10 years ago
|
||
There are two threads in Mozillazine ref this issue, but little more info to add, other than there are folks there seeing the issue:
http://forums.mozillazine.org/viewtopic.php?f=38&t=2889785
http://forums.mozillazine.org/viewtopic.php?f=38&t=2885321
Setting to New based on further users with issue:
Status: UNCONFIRMED → NEW
Ever confirmed: true
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|
||
Comment 16•10 years ago
|
||
Adding 'Regression' since one user has stated it works in 32, not in 33.x.x
No STR that I know of other than just getting the update from 32 -> 33
Keywords: regression
|
||
Comment 17•10 years ago
|
||
My father's computer had this problem. Firefox 33.1.1
I seem to have fixed it by uninstalling:
MapsGalaxy Toolbar by Mindspark
I had also uninstalled:
Inbox Ace Toolbar by Mindspark
I see Mindspark in Joel's about:plugins report above. Joel, try unins
Recommended solution for users: uninstall all Mindspark toolbars (through "Programs and Features", sort by publisher and uninstall all toolbars from Mindspark).
Recommended solution for Mozilla: disable this ... toolbar.
Also of note:
Before uninstalling, Firefox worked as expected when Task Manager or Resource Monitor was running.
|
||
Comment 18•10 years ago
|
||
Either this or bug 1105386 is probably a dupe, although I haven't checked if the latter regressed in 33. Either way, installing Shrink Pic [1] triggers what sounds like the same behavior (which might be less obvious to the user than a toolbar).
[1] http://www.onthegosoft.com/shrink_pic.htm
|
||
Comment 19•10 years ago
|
||
I have a client experiencing the same problem. She was running version 33.1 and the problem is now occurring with 34.0.5. Because the environment is somewhat different than listed above (notably graphics and antivirus), I will contribute the good stuff on this computer, an i3 processor running Win 7 (64-bit) with Intel HD graphics and Symantec Endpoint Protection (freestanding client):
about:support
Application Basics
------------------
Name: Firefox
Version: 34.0.5
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: RadioRage
Version: 1.19.0.31562
Enabled: false
ID: 4jffxtbr@RadioRage_4j.com
Name: Symantec Intrusion Prevention
Version: 12.3.0.3 - 1
Enabled: false
ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Name: TelevisionFanatic
Version: 2.50.0.56219
Enabled: false
ID: 64ffxtbr@TelevisionFanatic.com
Graphics
--------
Adapter Description: Intel(R) HD Graphics Family
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0102
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 4-4-2011
Driver Version: 8.15.10.2353
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 04f51028
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
browser.startup.homepage: http://www.yahoo.com/?ilc=1
browser.startup.homepage_override.buildID: 20141126041045
browser.startup.homepage_override.mstone: 34.0.5
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 34.0.5
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
media.gmp-gmpopenh264.lastUpdate: 1415622165
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1417528443
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1417524233
places.history.expiration.transient_current_max_pages: 104673
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_bgcolor: false
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_bgimages: false
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_colorspace:
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_command:
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_downloadfonts: false
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_duplex: 1831816448
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_edge_bottom: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_edge_left: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_edge_right: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_edge_top: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_evenpages: true
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_footercenter:
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_footerleft: &PT
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_footerright: &D
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_headercenter:
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_headerleft: &T
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_headerright: &U
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_in_color: true
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_margin_bottom: 0.5
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_margin_left: 0.5
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_margin_right: 0.5
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_margin_top: 0.5
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_oddpages: true
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_orientation: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_page_delay: 50
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_paper_data: 1
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_paper_height: 11.00
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_paper_name:
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_paper_size_type: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_paper_size_unit: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_paper_width: 8.50
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_plex_name:
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_resolution: 8
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_resolution_name:
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_reversed: false
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_scaling: 1.00
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_shrink_to_fit: true
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_to_file: false
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_unwriteable_margin_bottom: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_unwriteable_margin_left: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_unwriteable_margin_right: 0
print.printer_\\MSERVER2\RICOH_Aficio_MP_2851_PCL_6.print_unwriteable_margin_top: 0
print.printer_LANIER_MP_C3003_PCL_6.print_bgcolor: false
print.printer_LANIER_MP_C3003_PCL_6.print_bgimages: false
print.printer_LANIER_MP_C3003_PCL_6.print_colorspace:
print.printer_LANIER_MP_C3003_PCL_6.print_command:
print.printer_LANIER_MP_C3003_PCL_6.print_downloadfonts: false
print.printer_LANIER_MP_C3003_PCL_6.print_duplex: 1831816448
print.printer_LANIER_MP_C3003_PCL_6.print_edge_bottom: 0
print.printer_LANIER_MP_C3003_PCL_6.print_edge_left: 0
print.printer_LANIER_MP_C3003_PCL_6.print_edge_right: 0
print.printer_LANIER_MP_C3003_PCL_6.print_edge_top: 0
print.printer_LANIER_MP_C3003_PCL_6.print_evenpages: true
print.printer_LANIER_MP_C3003_PCL_6.print_footercenter:
print.printer_LANIER_MP_C3003_PCL_6.print_footerleft: &PT
print.printer_LANIER_MP_C3003_PCL_6.print_footerright: &D
print.printer_LANIER_MP_C3003_PCL_6.print_headercenter:
print.printer_LANIER_MP_C3003_PCL_6.print_headerleft: &T
print.printer_LANIER_MP_C3003_PCL_6.print_headerright: &U
print.printer_LANIER_MP_C3003_PCL_6.print_in_color: true
print.printer_LANIER_MP_C3003_PCL_6.print_margin_bottom: 0.5
print.printer_LANIER_MP_C3003_PCL_6.print_margin_left: 0.5
print.printer_LANIER_MP_C3003_PCL_6.print_margin_right: 0.5
print.printer_LANIER_MP_C3003_PCL_6.print_margin_top: 0.5
print.printer_LANIER_MP_C3003_PCL_6.print_oddpages: true
print.printer_LANIER_MP_C3003_PCL_6.print_orientation: 0
print.printer_LANIER_MP_C3003_PCL_6.print_page_delay: 50
print.printer_LANIER_MP_C3003_PCL_6.print_paper_data: 1
print.printer_LANIER_MP_C3003_PCL_6.print_paper_height: 11.00
print.printer_LANIER_MP_C3003_PCL_6.print_paper_name:
print.printer_LANIER_MP_C3003_PCL_6.print_paper_size_type: 0
print.printer_LANIER_MP_C3003_PCL_6.print_paper_size_unit: 0
print.printer_LANIER_MP_C3003_PCL_6.print_paper_width: 8.50
print.printer_LANIER_MP_C3003_PCL_6.print_plex_name:
print.printer_LANIER_MP_C3003_PCL_6.print_resolution: 8
print.printer_LANIER_MP_C3003_PCL_6.print_resolution_name:
print.printer_LANIER_MP_C3003_PCL_6.print_reversed: false
print.printer_LANIER_MP_C3003_PCL_6.print_scaling: 1.00
print.printer_LANIER_MP_C3003_PCL_6.print_shrink_to_fit: true
print.printer_LANIER_MP_C3003_PCL_6.print_to_file: false
print.printer_LANIER_MP_C3003_PCL_6.print_unwriteable_margin_bottom: 0
print.printer_LANIER_MP_C3003_PCL_6.print_unwriteable_margin_left: 0
print.printer_LANIER_MP_C3003_PCL_6.print_unwriteable_margin_right: 0
print.printer_LANIER_MP_C3003_PCL_6.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1415797044
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------
|
|
||
Comment 20•10 years ago
|
||
about:plugins
Installed plugins
Find updates for installed plugins at mozilla.com/plugincheck
OpenH264 Video Codec provided by Cisco Systems, Inc.
File: 1.1
Path: C:\Users\Kim\AppData\Roaming\Mozilla\Firefox\Profiles\gp4q243q.default\gmp-gmpopenh264\1.1
Version: 1.1
State: Enabled
Play back web video and use video chats.
MIME Type Description Suffixes
Shockwave Flash
File: NPSWF32_15_0_0_239.dll
Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_239.dll
Version: 15.0.0.239
State: Enabled
Shockwave Flash 15.0 r0
MIME Type Description Suffixes
application/x-shockwave-flash Adobe Flash movie swf
application/futuresplash FutureSplash movie spl
Google Update
File: npGoogleUpdate3.dll
Path: C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll
Version: 1.3.25.11
State: Enabled
Google Update
MIME Type Description Suffixes
application/x-vnd.google.update3webcontrol.3
application/x-vnd.google.oneclickctrl.9
Adobe Acrobat
File: nppdf32.dll,nppdf32.dll
Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
Version: 11.0.9.29
State: Enabled
Adobe PDF Plug-In For Firefox and Netscape 11.0.9
MIME Type Description Suffixes
application/pdf Acrobat Portable Document Format pdf
application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml
application/vnd.adobe.x-mars Adobe PDF in XML Format mars
application/vnd.fdf Acrobat Forms Data Format fdf
application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp
application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd
application/pdf Acrobat Portable Document Format pdf
application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml
application/vnd.adobe.x-mars Adobe PDF in XML Format mars
application/vnd.fdf Acrobat Forms Data Format fdf
application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp
application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd
Citrix Online Web Deployment Plugin 1.0.0.104
File: npappdetector.dll
Path: C:\Users\Kim\AppData\Local\Citrix\Plugins\104\npappdetector.dll
Version: 1.0.0.104
State: Enabled
Citrix Online App Detector Plugin
MIME Type Description Suffixes
application/x-col-application-detector Citrix Online App Detector Plugin colappdetector
Silverlight Plug-In
File: npctrl.dll
Path: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll
Version: 5.1.30514.0
State: Enabled
5.1.30514.0
MIME Type Description Suffixes
application/x-silverlight npctrl scr
application/x-silverlight-2
MindSpark Toolbar Platform Plugin Stub
File: NP64Stub.dll,NP4jStub.dll
Path: C:\Program Files (x86)\TelevisionFanatic\bar\1.bin\NP64Stub.dll,C:\Program Files (x86)\RadioRage_4j\bar\1.bin\NP4jStub.dll
Version: 1.0.1.1
State: Enabled
MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
MIME Type Description Suffixes
application/x-64-televisionfanaticplugin MindSpark Toolbar Platform Plugin Stub 64
application/x-radiorage_4jplugin MindSpark Toolbar Platform Plugin Stub 4j
Microsoft Office 2010
File: NPSPWRAP.DLL
Path: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
Version: 14.0.4761.1000
State: Enabled
The plug-in allows you to open and edit files using Microsoft Office applications
MIME Type Description Suffixes
application/x-sharepoint SharePoint Plug-in for Firefox
Microsoft Office 2010
File: NPAUTHZ.DLL
Path: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
Version: 14.0.4730.1010
State: Enabled
Office Authorization plug-in for NPAPI browsers
MIME Type Description Suffixes
application/x-msoffice14 14.0.4730.1010 *
Windows Live® Photo Gallery
File: NPWLPG.dll
Path: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
Version: 14.0.8081.709
State: Enabled
NPWLPG
MIME Type Description Suffixes
application/x-wlpg3-detect Windows Live® Photo Gallery wlpg
application/x-wlpg-detect Windows Live® Photo Gallery wlpg
|
|
||
Comment 21•10 years ago
|
||
Note that turning hardware acceleration on or off makes no difference and the running user is a system administrator.
Hi reporter,
I haven't managed to reproduce this issue on the latest release(43.0.3) nor latest Nightly(46.0a1). Any website I navigate to, downloads and/or plays videos correctly.
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20151223140742
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160104030217
Can you please try to reproduce this on the latest release(43.0.3) and latest Nightly(46.0a1) and provide the results? When doing this, please try to reproduce with a new clean Firefox profile, maybe even in safe mode, as some of this issues may be caused by third party installed add-ons or custom settings(https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems).
Thanks,
Paul.
Flags: needinfo?(steve_nhan1)
Since the reporter didn't provide the requested information, I will mark this issue as RESOLVED INCOMPLETE. If you still encounter this problem, please feel free to reopen this bug, or file a new one.
Status: NEW → RESOLVED
Closed: 9 years ago
Flags: needinfo?(steve_nhan1)
Resolution: --- → INCOMPLETE
|
||
Comment 24•7 years ago
|
||
Moving from Core::Untriaged to Core::General https://bugzilla.mozilla.org/show_bug.cgi?id=1407598
Component: Untriaged → General
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before you can comment on or make changes to this bug.
Description
•