1096114 - Thunderbird hangs on shutdown when Windows power scheme is set to "power saving", i.e. is not "high performance", for underclocked Phenom X6

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[George957]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141105223254

Steps to reproduce:

1) Open TB and quickly click to red close button of the main TB window,
2) TaskManager still shows ThunderBird.exe task in system memory.

P.S: I have a slow computer (underclocked Phenom X6 and 8GB RWM/RAM with W7)

Comment 1

[George957]

P.S.2:

> 2) TaskManager still shows ThunderBird.exe task in system memory - resident,
but without any machine time consumption.

Comment 2

[Wayne Mery (:wsmwk)]

Does it also happen if you have started Thunderbird in safe mode?

Comment 3

[George957]

(In reply to Wayne Mery (:wsmwk) from comment #2)
> Does it also happen if you have started Thunderbird in safe mode?

In safe mode will crash and sending debugging information. But the process of Thunderbird will not stay resident in system.

Comment 4

[Wayne Mery (:wsmwk)]

Do you get a crash id?
https://support.mozillamessaging.com/kb/mozilla-crash-reporter#w_viewing-crash-reports

Comment 5

[George957]

(In reply to Wayne Mery (:wsmwk) from comment #4)
> Do you get a crash id?

Crash I did not repeat. Thunderbird instead remain in the system.

(I think this one crash report was associated with Windows. Not with Thunderbird.)

Comment 6

[George957]

The problem I manage to reproduce only in "power saving" mode Windows.

When my computer has set a power scheme "high performance", the error I can not reproduce.

Comment 7

[George957]

P.S.:

If I disable all updates by e-mail at startup, Thunderbird works fine.

The problem occurs when I set Windows power save mode AND many updates e-mail. (I have 10 accounts of e-mail.)

Comment 8

[Wayne Mery (:wsmwk)]

How far is the Phenom X6 normally underlocked?
Does it also happen if the Phenom is only a tiny bit underlocked, eg 5%?

Comment 9

[George957]

(In reply to Wayne Mery (:wsmwk) from comment #8)
> How far is the Phenom X6 normally underlocked?
> Does it also happen if the Phenom is only a tiny bit underlocked, eg 5%?

If I understand you correctly. Phenom was underclocked using power saving mode. CPU performance has been reduced to a minimum value of 2%. The maximum value was set at approximately 20% of the nominal power.

Comment 10

[Wayne Mery (:wsmwk)]

Please see https://wiki.mozilla.org/Thunderbird:Testing:Shutdown_Hang on how to get data which you can attach to this bug report.

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #10)
> Please see https://wiki.mozilla.org/Thunderbird:Testing:Shutdown_Hang on how
> to get data which you can attach to this bug report.

Comment 12

[Wayne Mery (:wsmwk)]

still needs stack to be actionable