Closed Bug 111127 Opened 23 years ago Closed 23 years ago

Crash when i open Mozilla

Categories

(SeaMonkey :: Installer, defect)

x86
Windows 2000
defect
Not set
critical

Tracking

(Not tracked)

VERIFIED DUPLICATE of bug 108515

People

(Reporter: moshe, Assigned: slogan)

References

()

Details

From Bugzilla Helper: User-Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0; T312461) BuildID: 20011121 Right after install it's trying to run itself, but giving next pop-up: Title: "NSPR:EventReceiver: mozilla.exe - Entry Point Not Found" "The procedure entry point ?ToNewCString@nsString@@QBEPADXZ could not be located in the dynamic link library xpcom.dll" it gives same pop-up 2 times and right after that: "Mozilla.exe has generated errors and will be closed by Windows." Reproducible: Always Steps to Reproduce: 1. Run it. 2. 3. Actual Results: Crashed Expected Results: Run nope
Did you have a previous Mozilla installation there? If so: Did you uninstall it before installing a 20011121?
I guess i didn't uninstall previous version... Is it possible to make auto-uninstall as part of install?
Does it still crash if you uninstall first? (Regarding your question about automatic uninstall: it would have various side-effects, see for instance bug 64109.)
Well, I can't uninstall it - from Add/Remove programs - runs for half a second some small progress bar and that's it, nothing happens.
-> Installer (BTW: you should not install a new build over an older build) Reporter: Delete the mozilla directory manually (c:\programs\mozilla...) and install it again in the same directory. (backup you plugins folder first)
Assignee: pchen → syd
Severity: blocker → critical
Component: XP Apps → Installer
QA Contact: sairuh → bugzilla
You should be able to install w/out uninstalling first, although this is frequently broken in nightlies and bugs are welcomed. Please search for duplicates before filing bugs. This is step number two in the Bugzilla Helper you used which includes a helpful "Search" form. Duplicates waste everyone's time and account for nearly half of the bugs filed. *** This bug has been marked as a duplicate of 108515 ***
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago
Resolution: --- → DUPLICATE
verified
Status: RESOLVED → VERIFIED
QA Contact: bugzilla → gbush
Product: Browser → Seamonkey
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