1114626 - After upgrade to 31, main panel is blank, only see chrome: Error "Unable to to add site to file:// URI whitelist: imap://<email server>:14". Cause: (capability.policy.localfilelinks.sites pref)

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Andrew Martin]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36

Steps to reproduce:

Users were using Thunderbird 24; it auto-updated to Thunderbird 31.3.0


Actual results:

After the upgrade, existing user profile is completely inaccessible inside of Thunderbird (it is completely blank); The email, address book, message filters, and calendar sections are all blank/empty. Moving the old profile and creating a new one and re-adding all account information manually appears to work for a period of time, but after a few restarts of Thunderbird it is empty again.

Many users have reproduced this same problem upgrading from 24 -> 31.3.0. As a result, all have been forced to downgrade back to 24 for the time being.


Expected results:

The profile should have been visible and usable after the update.

Comment 1

[Andre Klapper]

(In reply to Andrew Martin from comment #0)
> Many users have reproduced this same problem upgrading from 24 -> 31.3.0.

Any links to these reports?

Comment 2

[Magnus Melin [:mkmelin]]

Anything in the error console?
They don't happen to use thunderbird in Japanese locale on mac?

Comment 3

[Andrew Martin]

These users are on Windows 7 and using en-US. I believe we've found the problem - message in the error console:
Unable to to add site to file:// URI whitelist: imap://<email server>:143

Corresponding line in prefs.js:
user_pref("capability.policy.localfilelinks.sites", "imap://<email server>:143");

Shutting down Thunderbird, deleting this line from user.js and prefs.js, and then restarting Thunderbird appears to restore the profile

Comment 4

[Wayne Mery (:wsmwk)]

check out this list http://mzl.la/1HVqCa6

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to Andrew Martin from comment #3)
> These users are on Windows 7 and using en-US. I believe we've found the
> problem - message in the error console:
> Unable to to add site to file:// URI whitelist: imap://<email server>:143
> 
> Corresponding line in prefs.js:
> user_pref("capability.policy.localfilelinks.sites", "imap://<email
> server>:143");
> 
> Shutting down Thunderbird, deleting this line from user.js and prefs.js, and
> then restarting Thunderbird appears to restore the profile
...
> check out this list http://mzl.la/1HVqCa6

magnus, what do you think?

Comment 6

[Magnus Melin [:mkmelin]]

Might have been (caused by) bug 995943.

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to Magnus Melin from comment #6)
> Might have been bug 995943.

Magnus, you mean caused by?  


Andrew, do you still see this problem when using a current version?

Comment 8

[Magnus Melin [:mkmelin]]

Not caused by, but shall we say, should be working after that.