[Connect A2] Unable to log in

RESOLVED FIXED

Status

Tech Evangelism
Preinstalled B2G Apps
RESOLVED FIXED
3 years ago
3 years ago

People

(Reporter: Michael Ellis, Unassigned)

Tracking

(Blocks: 2 bugs)

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [mike-e])

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
After launching the ConnectA2 app and entering login credentials, the app did not log in, but delivered the following message instead: "Connect A2 doesn’t work with your interent connection. Please try with Wifi or other internet provider"

Confirmed on Flame 2.0 Reference device
(Reporter)

Comment 1

3 years ago
@Adora - could you look into this issue and reach out to the dev?
Blocks: 1091093
Status: NEW → ASSIGNED
Flags: needinfo?(adora)
(Reporter)

Comment 2

3 years ago
Created attachment 8544226 [details]
Connecta2.png
Blocks: 1105191
(Reporter)

Comment 3

3 years ago
ConnectA2's new build was approved yesterday. Downloaded from Marketplace and tested today on Flame 2.0 ref device.  User is now able to log in.

Closing Bug - Fixed
Status: ASSIGNED → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(adora)
Resolution: --- → FIXED
Whiteboard: [mike-e]
(Reporter)

Comment 4

3 years ago
@Swarnava - Would you mind testing this on the ground in India and letting us know the results?
Flags: needinfo?(swarnavasengupta)
Device: Zen Ultraphone Fire 105 + ConnectA2 v017h + Aircel (Both on Mobile Data and WiFi)

Device: Flame + ConnectA2 v017h + Reliance (Both on Mobile Data and WiFi)

Device: Geeksphone Keon + ConnectA2 v017h + Vodafone (Both on Mobile Data and WiFi)

Everything went smooth. Got confirmation code and registered successfully on all device.

Thanks!
Flags: needinfo?(swarnavasengupta)
(Reporter)

Comment 6

3 years ago
Great to know. Thank you for the prompt feedback, Swarnava!

Comment 7

3 years ago
Intex tested 17h with a new sim card, and they say they are still unable to login. They are asking if the MDN copied below hits to the ConnectA2 server or not. 

Reliance MDN : 8468092589
Vodafone MDN : 9643775687

Thanks,
Didem
Flags: needinfo?(dev)
Device: Intex Cloud Fx

SIM: Aircel 1

Behavior: got confirmation sms both wifi and Mobile Data

SIM: Aircel 2

Behavior: got confirmation sms both wifi and Mobile Data

Sim: Reliance

Behavior: tried with both wifi and mobile data, after entering the phone number, connecta2 asking me to enter confirmation code. But didnt receive any confirmation code against my reliance number

Seems like the issue only happening with reliance and Vodafone. I didnt have Vodafone sim but I can manage one. Let me know if you need that report!

Thanks
OS: Mac OS X → Gonk (Firefox OS)
Hardware: x86 → Other

Comment 9

3 years ago
This is already working, isn't it?

Juanma
Flags: needinfo?(dev)
Yes, the bug is marked as resolved/fixed
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