1118009 - [Connect A2] Unable to log in

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect)

Description

[Michael Ellis]

After launching the ConnectA2 app and entering login credentials, the app did not log in, but delivered the following message instead: "Connect A2 doesn’t work with your interent connection. Please try with Wifi or other internet provider"

Confirmed on Flame 2.0 Reference device

Comment 1

[Michael Ellis]

@Adora - could you look into this issue and reach out to the dev?

Comment 2

[Michael Ellis]

Attachment: Connecta2.png

Comment 3

[Michael Ellis]

ConnectA2's new build was approved yesterday. Downloaded from Marketplace and tested today on Flame 2.0 ref device.  User is now able to log in.

Closing Bug - Fixed

Comment 4

[Michael Ellis]

@Swarnava - Would you mind testing this on the ground in India and letting us know the results?

Comment 5

[Swarnava Sengupta (:Swarnava)]

Device: Zen Ultraphone Fire 105 + ConnectA2 v017h + Aircel (Both on Mobile Data and WiFi)

Device: Flame + ConnectA2 v017h + Reliance (Both on Mobile Data and WiFi)

Device: Geeksphone Keon + ConnectA2 v017h + Vodafone (Both on Mobile Data and WiFi)

Everything went smooth. Got confirmation code and registered successfully on all device.

Thanks!

Comment 6

[Michael Ellis]

Great to know. Thank you for the prompt feedback, Swarnava!

Comment 7

[Didem Ersoz [:didem]]

Intex tested 17h with a new sim card, and they say they are still unable to login. They are asking if the MDN copied below hits to the ConnectA2 server or not. 

Reliance MDN : 8468092589
Vodafone MDN : 9643775687

Thanks,
Didem

Comment 8

[Swarnava Sengupta (:Swarnava)]

Device: Intex Cloud Fx

SIM: Aircel 1

Behavior: got confirmation sms both wifi and Mobile Data

SIM: Aircel 2

Behavior: got confirmation sms both wifi and Mobile Data

Sim: Reliance

Behavior: tried with both wifi and mobile data, after entering the phone number, connecta2 asking me to enter confirmation code. But didnt receive any confirmation code against my reliance number

Seems like the issue only happening with reliance and Vodafone. I didnt have Vodafone sim but I can manage one. Let me know if you need that report!

Thanks

Comment 9

[dev]

This is already working, isn't it?

Juanma

Comment 10

[Thomas Elin [:relaas]]

Yes, the bug is marked as resolved/fixed