1118467 - Keyboard doesn't stay open when trying to input text on mobile.jetblue.com site

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Marcia Knous [:marcia]]

Nexus 6 running 5.0.1 on the latest Firefox beta.

STR:
1. Open jetblue.com site
2. Select Flight Status | Check Flight Status
3. Attempt to type a flight number in the Flight number box

Expected: The keyboard would stay up until I finish typing the flight number
Actual: The keyboard closes abruptly before I finish typing.

On the same device, the site works fine using the Chrome browser.

Comment 1

[Aaron Train [:aaronmt]]

Possibly a site issue with event handling on the input, cc'ing Mike.

Comment 2

[Mike Taylor [:miketaylr]]

Hmm, this doesn't reproduce for me on my phone or Nexus 7 (nightly or stable). One thing that is a bit weird is I have to scroll down after the keyboard pops up to see the input. 

Marcia, would you mind testing again?

Comment 3

[Mike Taylor [:miketaylr]]

I should note that I'm running 4.4.4 on both... unsure if 5.0.1 is the difference.

Comment 4

[Marcia Knous [:marcia]]

Mike: I attached a video which shows the behavior on the mostly currently nightly on my device: http://youtu.be/FQRFOGRTEI8

Note that eventually you can get the keyboard to stay up, but as the video shows the experience is not that great. I tested on the most recent FF Beta and the same thing happens.

Comment 5

[Mike Taylor [:miketaylr]]

Thanks for the video, Marcia. Maybe I can try to upgrade my Nexus 7 to lollipop and see if that makes a difference.

Comment 7

[Eugen Sawin [:esawin]]

This issue is caused by a site script [1], which blurs the input element on focus for certain screen dimensions.

It reproduces on Nexus 5 in portrait orientation, but not on Nexus 5 in landscape orientation or Nexus 7 (any orientation).
Turning your device into landscape mode should be a workaround until the site/script owner fixes the issue.

Also, see bug 961460 for the same issue on a different site with the same offending script. 

[1] http://mobile.jetblue.com/ufx/1.1rc7/ufx.js

Comment 8

[Mike Taylor [:miketaylr]]

> Turning your device into landscape mode should be a workaround until the site/script owner fixes the issue.

Let's re-open and move back to TE so we can advocate for this fix.

Comment 9

[vlmagee]

I take it that this hasn't been fixed yet? I have just encountered what I think may be the same bug, although the symptom was slightly different. The keyboard doesn't open at all when I touch the input area using Firefox as my browser. Switching to landscape mode fixes the problem! I encountered the problem trying to login to my AdSense account; then, the same problem when I tried to login to my Amazon Associates account! I doubt it's the code (both of them?), although Amazon certainly sets no records of perfection with their Associates system code.

I did not have a problem on my Nexus 4 with KitKat; just switched to a (hand me down) Nexus 5 with Lollipop. And, there is no problem with Chrome on either phone.

If you have a potential fix and need someone to test, I'd be happy to.

Comment 10

[Mike Taylor [:miketaylr]]

Interesting, would you mind posting the URLs to the other sites you mentioned that have the same problem? I'm curious to see if there's a common pattern in the way it's blurring the input on focus.

Comment 11

[Hallvord R. M. Steen [:hallvors]]

(If there's a common pattern, it's probably going to be: blur action happens in response to something the site does on window resize. My best guess is that we'll have to find a way to *not* resize windows when we open on-screen keyboards.. Or at least avoid sending a resize event for that specific case. It might be a good idea to just open a core bug on that and hear what the devs think.)

Comment 12

[vlmagee]

Amazon: http://amazon.com/associates (Sign-in is at top of screen)

Google AdSense: http://adsense.google.com (Link for Sign-in is at top of screen. You should be signed into Google when you do this to get to the same place)

A couple of additional comments/corrections. I just tried again on the Nexus 5 and it no longer fails!  I'll play around with it later and see if I can reproduce it (it may be because the userid is now cached for both sites). Also, the Nexus 4 is on 5.0.1 Lollipop; the Nexus 5 is on 6.0 Marshmallow.

Comment 13

[vlmagee]

Further note: I still can't reproduce it(!) I tried a private window and a guest user, but now it stubbornly works.  FYI, this happened on first use of Firefox on the Nexus 5. (I assure you I wasn't imagining it; my husband, who is the strong techie here, saw it himself. But he is not a Firefox user, so he didn't pursue it).

Comment 14

[Karl Dubost💡 :karlcow]

I can't reproduce it either at first use. I propose we close it as worksforme and if it happens again we can still reopen it. 

Thanks everyone.