1119083 - Breakdown: Support capturing and filling of login credentials on hulu.com

Status: NEW

(Toolkit :: Password Manager, defect, P3)

Description

[Chris Karlof [:ckarlof]]

Attachment: hulu.gif

hulu.com is a password manager gauntlet. In my experience, working on hulu.com means you work in lots of other places. When I hear about a new browser based password manager, the first site I test it on is hulu.com. :)

Some challenges on Hulu:

* it doesn't use a <form> element on http://www.hulu.com
* the login "form" is dynamically added after page load (i.e., no input type=password on page load)
* the password input is initially hidden and only becomes visible after the user focuses on the username or password field
* credential submission uses AJAX and does not navigate the page to a new URL
* the login form is on an HTTP page
* they have a totally different login experience on https://secure.hulu.com/account/signin, which *does* use a <form> element 

This makes capturing difficult because you can't rely on onsubmit or page navigation as a cue to ask the user if they want to save their credentials. It makes auto-fill challenging because the password field is not initially visible. The fact the whole thing is on an HTTP page raises security concerns.

Screencap attached.

Comment 1

[Sergey Galich [:serg]]

Moving to P3 as this is not happening in the next release cycle.

Comment 2

[08xjcec48]

I believe this should be moved to the Password Manager: Site Compatibility component.

Comment 3

[Sergey Galich [:serg]]

Could be, first we need to figure what's happening there and if there are still issues after all these years.
From quick look I can see passwords offered when saved, but it looks like submit detection is not working.

Comment 4

[Walt]

The new Hulu login forces me to type my email address in the login box. All my other accounts logins will automatically fill my email in the box. Is this some kind of security thingy or is there something going on in the browser that I should address?

Comment 5

[08xjcec48]

Monica, can you please investigate this? Hulu is a major site in the US.

Comment 6

[Monica Chiorean]

I was partially able to reproduce the issue mentioned on comment#5 using Win11x64 and Firefox 128.0a1(20240530213713), first time I enter site I save the credentials, then when I tried to log in for second time, email was not autocompleted but one click on email box brought the saved email address in a dropdown list and I was able to select it, password was autocompleted.
08xjcec48, please let me know if this is the same for you, if not what OS are you using? Thank you.

Comment 7

[08xjcec48]

I don't actually use Hulu. Walt, please see her questions.

Comment 8

[Walt]

(In reply to Monica Chiorean from comment #6)

I was partially able to reproduce the issue mentioned on comment#5 using Win11x64 and Firefox 128.0a1(20240530213713), first time I enter site I save the credentials, then when I tried to log in for second time, email was not autocompleted but one click on email box brought the saved email address in a dropdown list and I was able to select it, password was autocompleted.
08xjcec48, please let me know if this is the same for you, if not what OS are you using? Thank you.

Hi Monica,
I am using the latest Linux Mint and Firefox Browser. I check for updates every day, so I know everything is recent.

Comment 9

[Sarah]

(In reply to Monica Chiorean from comment #6)

I was partially able to reproduce the issue mentioned on comment#5 using Win11x64 and Firefox 128.0a1(20240530213713), first time I enter site I save the credentials, then when I tried to log in for second time, email was not autocompleted but one click on email box brought the saved email address in a dropdown list and I was able to select it, password was autocompleted.
08xjcec48, please let me know if this is the same for you, if not what OS are you using? Thank you.

Is there an update on this? I am having the same issue, both on my desktop (Windows 10x64 with Firefox 131.0) and phone (iOS 17.6.1 with Firefox 131.0). I used my phone to test if there was also an issue, the app works just fine and it’s limited to Firefox.

Comment 10

[Walt]

(In reply to Monica Chiorean from comment #6)

I was partially able to reproduce the issue mentioned on comment#5 using Win11x64 and Firefox 128.0a1(20240530213713), first time I enter site I save the credentials, then when I tried to log in for second time, email was not autocompleted but one click on email box brought the saved email address in a dropdown list and I was able to select it, password was autocompleted.
08xjcec48, please let me know if this is the same for you, if not what OS are you using? Thank you.

---

Hi Monica. Sorry I did not see this, earlier.

In answer to your question; No, it does not auto-complete for me the way it worked for you. see attached screen shot where I have my email partially typed in the box and no drop downs with full address or anything until I enter the full email address.
I am using the most recent Linux Mint operating system and firefox browser where I have all my saved passwords.
I dont know how to attach a picture, so I put the picture on my google photos, link below.
thanks
https://photos.app.goo.gl/WfJay6Z4A7MV9W2j6

Comment 11

[Walt]

(In reply to Monica Chiorean from comment #6)

I was partially able to reproduce the issue mentioned on comment#5 using Win11x64 and Firefox 128.0a1(20240530213713), first time I enter site I save the credentials, then when I tried to log in for second time, email was not autocompleted but one click on email box brought the saved email address in a dropdown list and I was able to select it, password was autocompleted.
08xjcec48, please let me know if this is the same for you, if not what OS are you using? Thank you.

---

Hi Monica. Sorry I did not see this, earlier.

In answer to your question; No, it does not auto-complete for me the way it worked for you. see attached screen shot where I have my email partially typed in the box and no drop downs with full address or anything until I enter the full email address.
I am using the most recent Linux Mint operating system and firefox browser where I have all my saved passwords.
I dont know how to attach a picture, so I put the picture on my google photos, link below.
thanks
https://photos.app.goo.gl/WfJay6Z4A7MV9W2j6