1133210 - [Flame] Preinstalled apps don't work, most of Marketplace ones don't work, cannot scroll emails nor the Settings options

Status: VERIFIED DUPLICATE of bug 1133518

(Firefox OS Graveyard :: Gaia, defect)

Description

[Gabriela [:gaby2300]]

Flame with base image 188 3.0, and today's OTA update. I can't give more details because I cannot access the Settings options.

SRT

1 Launch email app
2 Notice cannot scroll nor access accounts options
3 Launch Gallery
4 Notice pictures can't be seen
5 Open Settings
6 Notice cannot scroll nor access the option's options
7 Open Facebook
8 Notice nothing loads

Expected results
All apps should work as expected

Actual results
Apps don't work

Comment 1

[Gabriela [:gaby2300]]

[Blocking Requested - why for this release]:
Functional regression of core features.

Comment 2

[Shally Li（leave from Mozilla）]

I try to find the broken window.

Comment 3

[Shally Li（leave from Mozilla）]

Hi Reporter,

    Could you help to confirm the results?

Thank you very much.

Repro STR:
1.Flash Flame v3.0(base image v188 or v18D,not OTA update).
2.Scroll down or up on homescreen,check Rocket bar.
**Rocket bar displays abnormal but can be opened. --KO
3.Open Gallery.
**Pictures can't be seen. --KO
4.Open Calendar. 
**It will not show events and show blank,no matter if you have events.  --KO
5.Open Settings.
**Can't access some option's options,such as "Screen Lock","Firefox Account". --KO
6.Try to Connect a wifi.
**Can't enter password in Setings/Wifi.--KO  (You can connect a wifi through the other path,such as Browser).

Note:Some other apps maybe also exist this bug.
---------------------------------------------------------
Mozilla-inbound Regression Window:

Last Working Environmental Variables:
Gaia-Rev        2a2b008f9ae957fe19ad540d233d86b5c0b6829e
Gecko-Rev       https://hg.mozilla.org/mozilla-central/rev/2f5c5ec1a24b
Build-ID        20150212150405
Version         38.0a1
Device-Name     flame
FW-Release      4.4.2
FW-Incremental  eng.cltbld.20150214.043959
FW-Date         Sat Feb 14 04:40:10 EST 2015
Bootloader      L1TC00011880

First Broken Environmental Variables:
Gaia-Rev        2a2b008f9ae957fe19ad540d233d86b5c0b6829e
Gecko-Rev       https://hg.mozilla.org/mozilla-central/rev/8f9d3dabd12e
Build-ID        20150213080359
Version         38.0a1
Device-Name     flame
FW-Release      4.4.2
FW-Incremental  eng.cltbld.20150214.043959
FW-Date         Sat Feb 14 04:40:10 EST 2015
Bootloader      L1TC00011880

First Broken Gaia & Last Working Gecko - issue does NOT repro
Gaia Revision          2a2b008f9ae957fe19ad540d233d86b5c0b6829e
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/2f5c5ec1a24b

First Broken Gecko & Last Working Gaia - issue DOES repro
Gaia-Rev        2a2b008f9ae957fe19ad540d233d86b5c0b6829e
Gecko-Rev       https://hg.mozilla.org/mozilla-central/rev/8f9d3dabd12e


Gecko log&Video:logcat_0352.txt and verify_v3.0.MP4.

Comment 4

[Shally Li（leave from Mozilla）]

Attachment: logcat_0352.txt

Comment 5

[Shally Li（leave from Mozilla）]

Attachment: verify_v3.0.MP4

Comment 6

[Gabriela [:gaby2300]]

(In reply to Shally from comment #3)
> Hi Reporter,
> 
>     Could you help to confirm the results?
> 
> Thank you very much.
> 
> Repro STR:
> 1.Flash Flame v3.0(base image v188 or v18D,not OTA update).
> 2.Scroll down or up on homescreen,check Rocket bar.
> **Rocket bar displays abnormal but can be opened. --KO
> 3.Open Gallery.
> **Pictures can't be seen. --KO
> 4.Open Calendar. 
> **It will not show events and show blank,no matter if you have events.  --KO
> 5.Open Settings.
> **Can't access some option's options,such as "Screen Lock","Firefox
> Account". --KO
> 6.Try to Connect a wifi.
> **Can't enter password in Setings/Wifi.--KO  (You can connect a wifi through
> the other path,such as Browser).
> 
> Note:Some other apps maybe also exist this bug.

Shally, many thanks for your answer, I'll try to cheek the best I can. The below tests are with today's OTA update.

1. I already have Flame 3.0 base image v188. I can't flash anything else because I don't know how to proceed using Windows.
2. Scroll down or up on homescreen, check Rocket bar.
**Rocket bar displays normal, can be opened but I can enter only one letter.
3.Open Gallery. 
**Pictures can't be seen. 
4.Open Calendar. 
**I can create and save events.
5.Open Settings.
**Can't access some option's options,such as "Screen Lock","Firefox
Account". 
***I can enter some of the option's options but I cannot go back.
***I cannot scroll up or down
6.Try to Connect a wifi. 
**Can't enter password in Setings/Wifi.
***I can only connect to my own network where the password is already saved. I cannot connect to other networks: tapping on them gets no result

Most Marketplace's apps cannot be launched, emails download but can't be read nor scrolled, Browser does not load Top Sites, Clock cannot add or erase alarms, text messages can't be sent, etc.

I hope the above is what you asked for and helpful for trying to find out what the issue is. As it is, my Flame is practically useless as a primary phone.

Again, many thanks for your interest!

Comment 7

[Shally Li（leave from Mozilla）]

(In reply to Gabriela [:gaby2300] from comment #6)
> I hope the above is what you asked for and helpful for trying to find out
> what the issue is. As it is, my Flame is practically useless as a primary
> phone.
> 
> Again, many thanks for your interest!

Thank you very much for your replay.

Comment 8

[Gabriele Svelto [:gsvelto] (PTO)]

(In reply to Gabriela [:gaby2300] from comment #6)
> I hope the above is what you asked for and helpful for trying to find out
> what the issue is. As it is, my Flame is practically useless as a primary
> phone.

Same problem here, this is a significant regression and it's been around for more than 48h. I've also noticed that besides the scrolling problems tapping on some elements doesn't work. I'll try to get a regression range because whatever caused this needs to be backed out ASAP.

Comment 9

[Johan Lorenzo [:jlorenzo]]

Looks like a dupe of bug 1133518. I'll do the back out there and see if it fixes the issues here.

Comment 10

[Johan Lorenzo [:jlorenzo]]

I couldn't backout bug 1133518 but I didn't see the gallery issue while checking the revision 5186614bfe01 and I saw it after 17a3125a2f05.

Let's mark this bug as a dupe of bug 1133518. Please verify the STRs in comment 6 after it gets resolved.

Comment 11

[Gabriele Svelto [:gsvelto] (PTO)]

I manually backed out bug 1075670 in my build and the problem goes away so it's definitely a duplicate.

Comment 12

[Gabriela [:gaby2300]]

Will the issue be fixed soon then?

Comment 13

[Gabriela [:gaby2300]]

Will the issue be fixed soon then?

Comment 14

[Gabriele Svelto [:gsvelto] (PTO)]

(In reply to Gabriela [:gaby2300] from comment #13)
> Will the issue be fixed soon then?

Yes, tomorrow's nightly build should be issue-free.

Comment 15

[Gabriela [:gaby2300]]

(In reply to Gabriele Svelto [:gsvelto] from comment #14)
> (In reply to Gabriela [:gaby2300] from comment #13)
> > Will the issue be fixed soon then?
> 
> Yes, tomorrow's nightly build should be issue-free.

I'm very sorry for the noise but my Flame is useless with this bug... will the fix be included in tomorrow's OTA update? Many thanks!

Comment 16

[Gabriele Svelto [:gsvelto] (PTO)]

(In reply to Gabriela [:gaby2300] from comment #15)
> I'm very sorry for the noise but my Flame is useless with this bug... will
> the fix be included in tomorrow's OTA update? Many thanks!

Most likely yes.

Comment 17

[Gabriela [:gaby2300]]

Works for me with yesterday's OTA update:

B2G: 3.0.0.0 pre release
Build Number: 39
Platform version:38.0a1
Build Id: 20150217074222
Update channel: nightly
Git Commit info: 2015 02 16 10:17:13

I know there is a new OTA update but I'd like someone to verify the fix before risking such a buggy build again.

Comment 18

[Clément Lefèvre]

(In reply to Gabriela [:gaby2300] from comment #17)
> Works for me with yesterday's OTA update:
> 
> B2G: 3.0.0.0 pre release
> Build Number: 39
> Platform version:38.0a1
> Build Id: 20150217074222
> Update channel: nightly
> Git Commit info: 2015 02 16 10:17:13
> 
> I know there is a new OTA update but I'd like someone to verify the fix
> before risking such a buggy build again.

Next one:

Build ID               20150218010226
Gaia Date              2015-02-17 23:32:21

is free of this problem too for me.

So I guess you can close the bug and mark it as fixed.

Comment 19

[Gabriela [:gaby2300]]

Yes! 
Closing and marking it fixed!

Many thanks to all!

Comment 20

[Johan Lorenzo [:jlorenzo]]

Per comment 17 and 18.