Closed Bug 1135623 Opened 9 years ago Closed 8 years ago

Areas of the screen turn black in Firefox 36 with hardware acceleration enabled

Categories

(Core :: Graphics: Layers, defect)

36 Branch
x86_64
Windows 8.1
defect
Not set
major

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: northtech, Unassigned)

Details

(Whiteboard: [gfx-noted])

Attachments

(5 files)

Attached image img_15-08-32.png
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Build ID: 20150222232811

Steps to reproduce:

In firefox 36 beta9+ when turn on "Use hardware acceleration when available" not loaded or not fully loaded many pictures (blacked box).
In firefox 36 beta8 all ok.
___
Windows 8.1, Nvidia GeForce GTX 550 Ti. All drivers latest versions.
Severity: normal → major
Component: Untriaged → Graphics: Layers
Product: Firefox → Core
Attached image Firefox 36 bug .png
Firefox 36 Bug "Black Pictures"
Im too have this problem.
Attached image black image bug
Attached image 2.JPG webm play bug
Attached image 23`.JPG
Same problem here. It all started when I updated to Firefox 36. I'm using a Geforce GTX 570 with the latest driver (347.52), my OS is Windows 8.1 x64. Here are two screenshots that illustrate this problem:

http://i.imgur.com/X5DrEnJ.png

http://i.imgur.com/FzxqWBe.png

This always happens in tabs that I haven't used for a few minutes. Sometimes reloading the page helps, but most of the times this won't work.

Could this be related to https://bugzilla.mozilla.org/show_bug.cgi?id=1137082?
Have same issue too. Hardware acceleration enabled.
https://imgur.com/WbhFAIT
https://imgur.com/QonztpZ

Mozilla/5.0 (Windows NT 6.3; rv:36.0) Gecko/20100101 Firefox/36.0
Graphics:
Аппаратно ускоренные окна	1/1 Direct3D 11 (OMTC)
Версия драйвера	9.18.13.4144
Визуализатор WebGL	Google Inc. -- ANGLE (NVIDIA GeForce 210 Direct3D9Ex vs_3_0 ps_3_0)
Дата разработки драйвера	2-3-2015
Драйвера видеокарты	nvd3dum nvwgf2um,nvwgf2um
Код подсистемы	00000000
Код производителя	0x10de
Код устройства	0x0a65
Объём видеопамяти	512
Описание видеокарты	NVIDIA GeForce 210
Direct2D включён	true
DirectWrite включён	true (6.3.9600.17415)
GPU #2 активен	false
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

I disabled layers.offmainthreadcomposition.enabled The number of black bars greatly reduced, but not lost. In Firefox 35 hardware acceleration work fine, but in one of previous version (around 32 version) i aslo disable the parameter specified above.
As above, I also have now started having this issue with Firefox 36.
Sometimes the images will load, but after leaving the tab for a while and coming back, they will have partially- or fully-blackened out.

http://i.imgur.com/wS8U91m.png

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022)
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16292MB RAM
User DPI Setting: 96 DPI (100 percent)

          Card name: NVIDIA GeForce GTX 780 Ti 
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 780 Ti
           DAC type: Integrated RAMDAC
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4725 (English)     Driver Version: 9.18.13.4725
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Same issue, but I have it longer I guess since FF 33/34.

Tried 3 different Nvidia Drivers. Got the Geforce GTX 760. Win 8 x64. DPI 100%(normal), latest FF release 36.0.1.

Why is the "Status: UNCONFIRMED" ? This is a major bug.
Important to know: A clean reinstall / clean new profile without any addons doesn't change a thing.
This might be related to bug 1137251.

Does this still occur with the same frequency?

I have gotten behavior like this generally when memory is low. (Failures to allocate buffers for rasterization, perhaps) Not sure if that's at play here.

Let's make sure :bas knows about this.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Flags: needinfo?(bas)
Whiteboard: gfx-noted
I notice it too. Win8.1 x64, GTX 770, memory is not low, happens with old nvidia drivers too.
Yeah, noticed the same problem after upgrading to v36. Resetting profiles, clean install, no add-ons, upgrading graphics driver (Nvidia) etc. have no effect.

Seems to happen if you leave a tab with images open for a while and then go back to it. Relatively easy to reproduce if you do a Google image search, scroll a couple of pages down, leave that tab open for a few minutes and then start scrolling on that page. You are likely to see some images are just solid black. 

Example:
http://i.imgur.com/Eb4txoX.jpg

I've also noticed that smaller images sometimes disappear altogether.
Nothing changed in the new release 36.0.4.
Same issue here, images will randomly go to all black after loading. In most cases the image will flicker after loaded, then go straight to black. You can refresh the image a ton and maybe get it to return after 10-15 reloads. Opening the image in a new tab also produces a black fill where the image should be.

Firefox 37.02
Win 8.1
Nvidia GPU

I've seen this issue since probably v33. This is not reproducible in chrome or ie.
(In reply to shogerr from comment #15)
> Same issue here, images will randomly go to all black after loading. In most
> cases the image will flicker after loaded, then go straight to black. You
> can refresh the image a ton and maybe get it to return after 10-15 reloads.
> Opening the image in a new tab also produces a black fill where the image
> should be.
> 
> Firefox 37.02
> Win 8.1
> Nvidia GPU
> 
> I've seen this issue since probably v33. This is not reproducible in chrome
> or ie.

Are you still seeing this?
Flags: needinfo?(bas)
shogerr, Andrew, 
Do you still see this problem?
Flags: needinfo?(shogerr)
Flags: needinfo?(northtech)
Sorry, Firefox is unmanageable and un-productive. I do not plan on supporting this product any longer, and don't have firefox installed so cannot help. I will unsubscribe from this list. Thanks.
Ache, sid, heyhoihoi, 
You all commented within the past year.
Did you stop seeing this problem?
Flags: needinfo?(shogerr)
Whiteboard: gfx-noted
I haven't had this problem in the latest release or even last few releases. As far as I'm concerned this is fixed. Thank you.
Closing this bug based on comment 20.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
Summary: Hardware acceleration in fx36 → Areas of the screen turn black in Firefox 36 with hardware acceleration enabled
Whiteboard: [gfx-noted]
Flags: needinfo?(northtech)
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