1138201 - Using Microsoft's "Problem Steps Recorder" to record Firefox causes Firefox to disable multiprocess (E10S)

Status: RESOLVED DUPLICATE of bug 1115956

(Firefox :: Untriaged, defect)

Description

[Dan D (volunteer tester from the community)]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150301030224

Steps to reproduce:

Open Nightly

Search "Record Steps" in Windows' Start menu search box

Click "Record steps to reproduce a problem" in Start menu search results

Click "Start Record" in Problem Steps Recorder

Click anywhere in Nightly


Actual results:

Info balloon popped up from the url bar to say E10S (multiprocess) is incompatible with accessibility tools. It says Nightly will disable E10S the next time I restart Nightly.

I manually disabled E10S in about:preferences before shutting down Nightly. I hoped I could manually re-enable it when I restarted Nightly.

After restarting Nightly, and after restarting Windows I cannot re-enable E10S. Nightly's about:preferences page claims I am running accessibility tools.


Expected results:

Nightly should refrain from disabling E10S when using Miscrosoft's "Problem Steps Recorder."

Also, when I close Problem Steps Recorder (or any other given "accessibility tools"), Nightly should allow me to re-enable E10S.

Comment 1

[Jim Mathies [:jimm]]

We'll enable e10s with a11y when a11y is ready (bug 1029143). Disabling forever seems to be a dupe of bug 1115956.

Comment 2

[Dan D (volunteer tester from the community)]

Thank you for the response, Jim.

I just want to clarify that "Problem Steps Recorder" is not an actual accessibility software. It records what you do with screenshots and saves them together in a .zip, so they can be sent to someone else, for the purpose of troubleshooting or fixing bugs.

That means my bug is about misclassifying Problem Steps Recorder as an a11y software, when it is in fact not one.

I will admit that I might be the only person to have ever used these two pieces of software together, (Problem Steps Recorder is fairly obscure), but this is still a valid bug, as far as I can tell. I'm not sure it needs to be urgently fixed, I just wanted Mozilla to know this problem existed.

Maybe this should be resolved: wontfix?

(I agree that disabling forever, a separate issue, is a duplicate of 1115956)

Comment 3

[Jim Mathies [:jimm]]

(In reply to Dan D from comment #2)
> Thank you for the response, Jim.
> 
> I just want to clarify that "Problem Steps Recorder" is not an actual
> accessibility software. It records what you do with screenshots and saves
> them together in a .zip, so they can be sent to someone else, for the
> purpose of troubleshooting or fixing bugs.

It uses accessibility apis to record what you do, so it is dependent on these apis working properly. Once the a11y team gives us the all clear we'll yank that disable warning out and everything should be fine.