1151998 - Preferences menu is gray

Status: RESOLVED DUPLICATE of bug 1128127

(Firefox :: Untriaged, defect)

Description

[Peter]

Attachment: FF_Einstellungen.jpg

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:37.0) Gecko/20100101 Firefox/37.0
Build ID: 20150402191859

Steps to reproduce:

Calling preferences menu 


Actual results:

shows only a grey area, titlebar and OK-button and Cancel-button could be seen

happens at Win XP and Win 7

Comment 1

[Loic]

Did you test in safe mode?
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
With a fresh profile?
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Copy here the list of your add-ons (there is a table in the page about:support).

Comment 2

[Peter]

Happens with fresh installations; no safe mode

Here are the add-ons:

{
  "application": {
    "name": "Firefox",
    "version": "37.0.1",
    "buildID": "20150402191859",
    "userAgent": "Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.2.6) Gecko/20100625 Firefox/37.0.1 (x86 de) Anonymisiert durch AlMiSoft Browser-Maulkorb 76808235",
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/37.0.1/WINNT/de/",
    "numTotalWindows": 1,
    "numRemoteWindows": 0
  },
  "crashes": {
    "submitted": [],
    "pending": 0
  },
  "modifiedPreferences": {
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.frecency_experiment": 3,
    "browser.places.smartBookmarksVersion": 7,
    "browser.privatebrowsing.autostart": true,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20150326190726",
    "browser.startup.homepage_override.mstone": "37.0.1",
    "browser.startup.homepage": "www.heise.de",
    "browser.startup.homepage_override.buildID": "20150402191859",
    "extensions.lastAppVersion": "37.0.1",
    "general.useragent.override": "Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.2.6) Gecko/20100625 Firefox/37.0.1 (x86 de) Anonymisiert durch AlMiSoft Browser-Maulkorb 76808235",
    "gfx.direct3d.last_used_feature_level_idx": 1,
    "media.gmp-gmpopenh264.lastUpdate": 1428055844,
    "media.gmp-gmpopenh264.version": "1.3",
    "media.gmp-manager.lastCheck": 1428391910,
    "network.cookie.prefsMigrated": true,
    "places.database.lastMaintenance": 1428391909,
    "places.history.expiration.transient_current_max_pages": 80067,
    "plugin.importedState": true,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "privacy.sanitize.migrateFx3Prefs": true
  },
  "lockedPreferences": {},
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "Direct3D 11",
    "windowLayerManagerRemote": true,
    "adapterDescription": "NVIDIA Quadro NVS 140M",
    "adapterVendorID": "0x10de",
    "adapterDeviceID": "0x0429",
    "adapterSubsysID": "20d817aa",
    "adapterRAM": "128",
    "adapterDrivers": "nvd3dum nvwgf2um,nvwgf2um",
    "driverVersion": "9.18.13.2702",
    "driverDate": "8-29-2013",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": true,
    "directWriteEnabled": true,
    "directWriteVersion": "6.2.9200.16571",
    "clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ",
    "webglRenderer": "Google Inc. -- ANGLE (NVIDIA Quadro NVS 140M Direct3D11 vs_4_0 ps_4_0)",
    "info": {
      "AzureCanvasBackend": "direct2d 1.1",
      "AzureSkiaAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "direct2d 1.1"
    }
  },
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.10.8",
      "version": "4.10.8"
    },
    "NSS": {
      "minVersion": "3.17.4 Basic ECC",
      "version": "3.17.4 Basic ECC"
    },
    "NSSUTIL": {
      "minVersion": "3.17.4",
      "version": "3.17.4"
    },
    "NSSSSL": {
      "minVersion": "3.17.4 Basic ECC",
      "version": "3.17.4 Basic ECC"
    },
    "NSSSMIME": {
      "minVersion": "3.17.4 Basic ECC",
      "version": "3.17.4 Basic ECC"
    }
  },
  "userJS": {
    "exists": false
  },
  "extensions": [
    {
      "name": "Adblock Plus",
      "version": "2.6.9",
      "isActive": true,
      "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
    },
    {
      "name": "BetterPrivacy",
      "version": "1.68",
      "isActive": true,
      "id": "{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}"
    },
    {
      "name": "DownThemAll!",
      "version": "3.0b5",
      "isActive": true,
      "id": "{DDC359D1-844A-42a7-9AA1-88A850A938A8}"
    },
    {
      "name": "Flagfox",
      "version": "5.0.13",
      "isActive": true,
      "id": "{1018e4d6-728f-4b20-ad56-37578a4de76b}"
    },
    {
      "name": "Ghostery",
      "version": "5.4.3",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Locationbar²",
      "version": "1.0.6",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "NoScript",
      "version": "2.6.9.21",
      "isActive": true,
      "id": "{73a6fe31-595d-460b-a920-fcc0f8843232}"
    },
    {
      "name": "PDF Download",
      "version": "3.0.0.2",
      "isActive": true,
      "id": "{37E4D8EA-8BDA-4831-8EA1-89053939A250}"
    }
  ],
  "experiments": []
}

thanx so far
Peter

Comment 3

[Loic]

Does it work with Ghostery disabled?

Comment 4

[Peter]

Yes it does, as well in Win XP as in Win 7

Thanks a lot
Peter