1152445 - Macintosh address autocomplete hangs

Reporter

Description

•

9 years ago

User Agent: iCab/5.5 (Macintosh; U; Intel Mac OS X)

Steps to reproduce:

In Thunderbird 31.6.0 running on OS X 10.10.2 (Yosemite) on a MacBook Pro, when I go to compose a new message, if I type characters into the “To:” field at any speed faster than “Molasses in January”, Thunderbird freezes, and I have to force quit and restart it, and then enter the address way… more… slowly… to be able to compose a message.

I should also note that I have LDAP lookups enabled, and the connection to the LDAP server is encrypted with SSL.

Also, this behaviour seems to have changed with release 24.8.0. Up until then, I never saw this happening.


Actual results:

Thunderbird freezes, and never unfreezes (I have left it alone for up to half an hour, but nothing changes).


Expected results:

I should just be able to type in the name and get a match, then proceed to compose my message.

Javi Rueda :javirid

Comment 1

•

9 years ago

This bug is about a freeze and a crash so "critical" is a better choice for Importance.

Also, I think this one could be really a dupe of some other bug. I am going to do a research now.

Severity: normal → critical

Wayne Mery (:wsmwk)

Updated

•

9 years ago

Keywords: hang

Mark Patterson

Comment 2

•

9 years ago

The hang actually occurs even when an LDAP account is not enabled. I've had it happen when I start to type a portion of an address that's in my local address book as well. It happens frequently enough that it hurts productivity and causes loss of data at times.

Debbie Weller

Comment 3

•

9 years ago

I too have had the same problem for quite some time, both with addresses from my LDAP account and with local addresses.  It completely hangs Thunderbird, and my only resort is to Force Quit Thunderbird and restart the program.  I experience the problem maybe 2 or 3 times each day, unless, like the first person, I remember to type as "slowly as Molasses in January."  I really lose productivity as a result of this.  I was sure this would have been so obvious that it would have been fixed several weeks ago, but finally, there is a bug report about the problem.

:aceman

Comment 4

•

9 years ago

I think there was a bug fix for LDAP crash recently?

Flags: needinfo?(syshagarwal)

Suyash Agarwal (:sshagarwal)

Comment 5

•

9 years ago

(In reply to :aceman from comment #4)
> I think there was a bug fix for LDAP crash recently?

Ya, LDAP crash was addressed in bug 1064230. But I am not sure if it fixes the problem for this bug reporter. Also, comment 2 says another story of autocomplete hanging even without the LDAP.

Thanks.

Flags: needinfo?(syshagarwal)

Geek to Go

Reporter

Comment 6

•

9 years ago

(In reply to :aceman from comment #4)
> I think there was a bug fix for LDAP crash recently?

I had hoped that patch would solve this issue, but it didn’t, so I’m guessing that the problem I’m running into must be something else.

Suyash Agarwal (:sshagarwal)

Comment 7

•

9 years ago

rkent landed another crash fix for AB on bug 1152364 , so, if someone can try the latest daily, we can know whether this crash issue still exists.

Thanks.

Wayne Mery (:wsmwk)

Comment 8

•

9 years ago

(In reply to Suyash Agarwal (:sshagarwal) (away till 19th of May) from comment #7)
> rkent landed another crash fix for AB on bug 1152364 , so, if someone can
> try the latest daily, we can know whether this crash issue still exists.
> 
> Thanks.

Does it work for you in version 38?

Component: Untriaged → LDAP Integration

Flags: needinfo?(geek2go)

Product: Thunderbird → MailNews Core

Mark Patterson

Comment 9

•

9 years ago

I upgraded to version 38 last night on my Mac. This morning I started typing in the first part of an address and TB hung, so no change. Sigh.

Kent James (:rkent)

Comment 10

•

9 years ago

Mark, please post here your crash ID (which you can find in Help/Troubleshooting Information)

Mark Patterson

Comment 11

•

9 years ago

It hung again a short while ago, so this is the latest information.

  Application Basics

    Name: Thunderbird
    Version: 38.0.1
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:38.0) Gecko/20100101 Thunderbird/38.0.1
    Profile Folder: Show in Finder
    Application Build ID: 20150608103712
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Memory Use: about:memory

  Crash Reports
    http://crash-stats.mozilla.com/report/index/bp-dad22729-c18f-4374-9057-8f3282140710 (7/9/14)
    http://crash-stats.mozilla.com/report/index/bp-e960e7b1-032f-433f-b044-4e6b02131021 (10/21/13)
    http://crash-stats.mozilla.com/report/index/bp-42801284-3987-43ce-ad32-96a122121204 (12/3/12)
    http://crash-stats.mozilla.com/report/index/bp-d91b66b0-9f9b-4a8a-899d-ed92b2121114 (11/13/12)
    http://crash-stats.mozilla.com/report/index/bp-fd64bb29-aa34-4fa6-bd0b-def772120709 (7/9/12)

  Extensions
    Lightning, 4.0.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    Mail Redirect, 0.8.5, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
    Toggle Word Wrap, 1.9.1-signed, true, {cafe3945-058e-47e3-87f8-75bc120b9638}
    Certificate Patrol, 2.0.14.1-signed, false, CertPatrol@PSYC.EU
    Enigmail, 1.8.2, false, {847b3a00-7ab1-11d4-8f02-006008948af5}
    Quote Colors, 0.3, false, {B274D460-4DF9-454c-AC69-CA71398D7498}

  Important Modified Preferences

    Name: Value

      accessibility.typeaheadfind.flashBar: 0
      browser.cache.disk.capacity: 10240
      browser.cache.disk.smart_size_cached_value: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      extensions.lastAppVersion: 38.0.1
      font.internaluseonly.changed: true
      font.name.sans-serif.x-western: Times
      font.size.variable.x-western: 14
      mail.openMessageBehavior.version: 1
      mail.spotlight.firstRunDone: true
      mailnews.database.global.datastore.id: e472fb9c-5f9b-844a-964d-fa41a58348a
      network.cookie.cookieBehavior: 1
      network.cookie.prefsMigrated: true
      network.predictor.cleaned-up: true
      places.database.lastMaintenance: 1434550531
      places.history.expiration.transient_current_max_pages: 104858
      plugin.importedState: true
      plugin.state.hpvirtualrooms-plugin: 0
      plugin.state.iphotophotocast: 0
      plugin.state.officelivebrowserplugin: 0
      privacy.donottrackheader.enabled: true

  Graphics

      Vendor ID: 0x8086
      Device ID: 0x 166
      WebGL Renderer: false
      GPU Accelerated Windows: 2/2 OpenGL

      AzureCanvasBackend: quartz
      AzureSkiaAccelerated: 0
      AzureFallbackCanvasBackend: none
      AzureContentBackend: quartz

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.10.8
      4.10.8

      NSS
      3.18.1 Basic ECC
      3.18.1 Basic ECC

      NSS Util
      3.18.1
      3.18.1

      NSS SSL
      3.18.1 Basic ECC
      3.18.1 Basic ECC

      NSS S/MIME
      3.18.1 Basic ECC
      3.18.1 Basic ECC

Geek to Go

Reporter

Comment 12

•

9 years ago

I updated to TB 38.0.1 today, and then promptly got another hang, so I, too, have to report that the bug hasdn't been squashed yet.

Flags: needinfo?(geek2go)

Geek to Go

Reporter

Comment 13

•

9 years ago

The thought beletedly occurred to me that one or more of the add-ons I'm running might have something to do with this, so he's what I have:

British English Dictionary 1.19.1
Certificate Patrol 2.0.14.1-signed
Display Mail User Agent 1.7.0
EditHMTL 0.2.3.4
ImportExportTools 3.2.1 (I could probably ditch this. In fact, I think I will.)
Lightning 4.0.0.1
Mail Redirect 0.8.5
Signature Switch 1.6.13

Geek to Go

Reporter

Updated

•

9 years ago

Version: 31 → 38

Wayne Mery (:wsmwk)

Comment 14

•

9 years ago

(In reply to Geek to Go from comment #13)
> The thought beletedly occurred to me that one or more of the add-ons I'm
> running might have something to do with this, so he's what I have:
> 
> British English Dictionary 1.19.1
> Certificate Patrol 2.0.14.1-signed
> Display Mail User Agent 1.7.0
> EditHMTL 0.2.3.4
> ImportExportTools 3.2.1 (I could probably ditch this. In fact, I think I
> will.)
> Lightning 4.0.0.1
> Mail Redirect 0.8.5
> Signature Switch 1.6.13

I wouldn't think that any of those would cause problems with ldap autocomplete. But
- have you tested with most of them disabled?
- is 38.2.0 any better?

Flags: needinfo?(geek2go)

Comment 15

•

9 years ago

38.2.0 made no difference, but I finally got around to disabling all my add-ons, and then re-enabling them one by one. I had

Certificate Patrol 2.0.14.1-signed
EditHMTL 0.2.3.4
Lightning 4.0.2.1
Signature Switch 1.6.13

back on, and things seemed to be working fine. But as soon as I re-enabled

Mail Redirect 0.8.7

the problem reappeared. I don’t know enough to know whether Mail Redirect itself is the problem, or some interaction of Mail Redirect and one of the other add-ons. But if it’s Mail Redirect, that’s kind of a bummer, because I use it all the time. (People will insist on writing to me directly instead of to the helpdesk like they’re supposed to.)

Flags: needinfo?(geek2go)

Onno Ekker [:nONoNonO UTC+1]

Comment 16

•

9 years ago

I'm the developer of Mail Redirect and I'd like to fix this if it's indeed a Mail Redirect problem. Only problem is that I can't reproduce it on my Windows system or on my virtual Mac OSX 10.8 Mountain Lion.
Maybe someone can file a bug on http://sourceforge.net/p/mailredirect/tickets/ and give me more information on the regression range for Thunderbird. I'm also interested if this bug occurs with older versions of Mail Redirect, like Mail Redirect 0.8.3 or 0.8.4, which can be downloaded from http://sourceforge.net/projects/mailredirect/files/archive/

Onno Ekker [:nONoNonO UTC+1]

Comment 17

•

9 years ago

In my private mail I was told that this hang also occurs with Mail Redirect disabled by Greg Slade [:Geek to Go] and Mark Petterson, so Mail Redirect isn't the culprit after all.

It would be good to know if this problem really only exists on Mac OS X and if so, on what version of Mac OS X. And it would also be great if someone could find the regression range. Greg said it started with Thunderbird 24.8.

I don't know how easy it is to reproduce this bug, but when it happens consistently when you type an address too fast it might be easy to reproduce and the regression range can be easily found with mozregression <http://mozilla.github.io/mozregression/>

Debbie Weller

Comment 18

•

9 years ago

This is still occurring in Mac OS X 10.9.5, TB 38.3.0

Wayne Mery (:wsmwk)

Comment 19

•

9 years ago

please post your crash IDs. Thanks

Flags: needinfo?(geek2go)

Flags: needinfo?(dlweller5678)

Onno Ekker [:nONoNonO UTC+1]

Comment 20

•

9 years ago

From what I gathered Thunderbird doesn't crash, but hangs instead. It becomes unresponsive and stays that way. Maybe first wait on the needinfo, but I think this bug's summary should be changed…

Wayne Mery (:wsmwk)

Comment 21

•

9 years ago

Ah, right. The crash IDs in comment 11 are probably unrelated

Summary: Thunderbird for Macintosh crashes on LDAP lookup → Thunderbird for Macintosh hangs on LDAP lookup

Wayne Mery (:wsmwk)

Comment 22

•

9 years ago

Restatement of questions to all of you who see this bug:

* Is it a regression for you, i.e. is there a release for which this did not happen for you?
* Are you able to reproduce on a machine other than Mac?
* Does it happen if ldap address book directory lookup is DISABLED in preferences | composition | addressing

Whiteboard: [not a crash][not an addon]

Geek to Go

Reporter

Comment 23

•

9 years ago

> * Is it a regression for you, i.e. is there a release for which this did not
> happen for you?

For me, the problem started with release 24.8.0. Previous versions didn’t have the problem.

> * Are you able to reproduce on a machine other than Mac?

I only have a Mac, but I’ve never heard of this problem happening on any other platform.

> * Does it happen if ldap address book directory lookup is DISABLED in
> preferences | composition | addressing

Yes, it does.

Greg

Flags: needinfo?(geek2go)

Wayne Mery (:wsmwk)

Comment 24

•

9 years ago

Thanks Greg. That's the kind of information that can move us forward. Sorry I missed your earlier reference to 24.8.0.  

> if I type characters into the “To:” field at any speed faster than “Molasses in January”, Thunderbird freezes
Can you qualify this please in terms of actual number of seconds per character or characters per second - roughly?
In terms of effect, does it mean "typing fast enough that auto complete doesn't make a suggestion while typing"?


Those who see the problem only with LDAP should refer to bug 727883, bug 975380, or bug 373167

Flags: needinfo?(geek2go)

Keywords: regression, regressionwindow-wanted

Summary: Thunderbird for Macintosh hangs on LDAP lookup → Macintosh address autocomplete hangs

Whiteboard: [not a crash][not an addon] → [regression:TB2?][not a crash][not an addon]

Geek to Go

Reporter

Comment 25

•

9 years ago

>> if I type characters into the “To:” field at any speed faster than “Molasses in January”,
>> Thunderbird freezes

> Can you qualify this please in terms of actual number of seconds per
> character or characters per second - roughly?

Back in the dark ages, I was once tested as typing at 44 wpm. I may have gotten a little faster since, but I’m probably still well below the average typing speed, so when I say “slow” I mean “really, really slow”.

> In terms of effect, does it mean "typing fast enough that auto complete
> doesn't make a suggestion while typing"?
 
Autocomplete does usually pop up with a suggestion, but then T-Bird hangs, so the suggestion doesn’t change as I type more (for that matter, neither do the contents of the “To:” field).

Greg

Flags: needinfo?(geek2go)

Wayne Mery (:wsmwk)

Comment 26

•

8 years ago

If this still happens on Thunderbird 45.1...

To reiterate, most of us helping you in the bug reports don't have Macs. So we really need someone in this bug report to find a regression range for us.  

http://mozilla.github.io/mozregression should make it easy.

Flags: needinfo?(markpatt2001)

Flags: needinfo?(geek2go)

Whiteboard: [regression:TB2?][not a crash][not an addon] → [regression:TB2?][not an addon]

Geek to Go

Reporter

Comment 27

•

8 years ago

Yes, it happened again this morning, so the bug is still not fixed.

Greg

Flags: needinfo?(geek2go)

Geek to Go

Reporter

Comment 28

•

8 years ago

> http://mozilla.github.io/mozregression should make it easy.

I don’t think that word means what you think it means.

Comment hidden (metoo)

For what it's worth, the problem still occurs in 45.2.0.

I have also upgraded to OS X 10.11.5 (El Capitan) since first filing the bug.

Greg

Geek to Go

Reporter

Comment 30

•

8 years ago

I noticed that the release notes for 45.4.0 include a fix for a bug called "Recipient addresses were shown in red despite being inserted from the address book in some circumstances." I had noticed that at the same time that the lookup freezes started occurring, but didn't report it since it bothered me. So, as soon as I installed 45.4.0, I deliberately tried to crash it by typing something very quickly into the "To:" field, and instead of crashing, it let me backspace and carry on. So, pending confirmation from others who have experienced the same bug, this one might be fixed now, too.

Greg

Geek to Go

Reporter

Comment 31

•

8 years ago

Sorry, that should have read "didn't report it since it didn't bother me".

Wayne Mery (:wsmwk)

Comment 32

•

7 years ago

WFM per comment 30

Status: UNCONFIRMED → RESOLVED

Closed: 7 years ago

Flags: needinfo?(markpatt2001)

Flags: needinfo?(dlweller5678)

Resolution: --- → WORKSFORME

Comment 33

•

6 years ago

Sorry. I spoke too soon. It still happens. It happened this morning in 52.6.0. It's just not as common as it was when I first reported it. I have noticed that it's more likely to crash if I make a typo while entering an address and hit the delete (backspace) key to try to fix it.

Wayne Mery (:wsmwk)

Comment 34

•

6 years ago

(In reply to Geek to Go from comment #33)
> Sorry. I spoke too soon. It still happens. It happened this morning in
> 52.6.0. It's just not as common as it was when I first reported it. I have
> noticed that it's more likely to crash if I make a typo while entering an
> address and hit the delete (backspace) key to try to fix it.

Still fails for you?

Flags: needinfo?(geek2go)

Geek to Go

Reporter

Comment 35

•

6 years ago

Sorry for the delayed reply. This only strikes occasionally, and I can go for days or even weeks without it happening, but it happened again this morning, so, yes, I can report that Thunderbird 52.9.1 is still affected.

Geek to Go

Reporter

Comment 36

•

6 years ago

It happened again this morning. Here's the Troubleshooting information. (I notice that there are no crash logs for the last two crashes. I have to Force Quit T-bird every time this happens, so possibly the freeze is somehow keeping it from making crash reports.)



  Application Basics

    Name: Thunderbird
    Version: 52.9.1
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
    Profile Folder: Show in Finder
    Application Build ID: 20180709124824
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Memory Use: about:memory
    Profiles: about:profiles

  Mail and News Accounts
    account1:
      INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

    account5:
      INCOMING: account5, , (pop3) mail.vfemail.net:995, SSL, passwordCleartext
      OUTGOING: , mail.vfemail.net:587, alwaysSTARTTLS, passwordCleartext, true
      OUTGOING: , mail.vfemail.net:587, alwaysSTARTTLS, passwordCleartext, false
      OUTGOING: , mail.vfemail.net:587, alwaysSTARTTLS, passwordCleartext, false
      OUTGOING: , mail.vfemail.net:587, alwaysSTARTTLS, passwordCleartext, false

    account6:
      INCOMING: account6, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
      OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true

    account11:
      INCOMING: account11, , (pop3) [REDACTED]:995, SSL, passwordCleartext
      OUTGOING: , [REDACTED]:587, alwaysSTARTTLS, passwordCleartext, true

    account16:
      INCOMING: account16, , (imap) [REDACTED]:993, SSL, passwordCleartext
      OUTGOING: , [REDACTED]:465, SSL, passwordCleartext, true

    account17:
      INCOMING: account17, , (imap) [REDACTED]:993, SSL, passwordCleartext
      OUTGOING: , [REDACTED]:465, SSL, passwordCleartext, true

  Crash Reports
    https://crash-stats.mozilla.com/report/index/bp-901b3ed8-d679-48d1-b3e9-19d6a0180507 (2018-05-07)
    https://crash-stats.mozilla.com/report/index/bp-533b289a-f846-477b-b0a1-571c90180313 (2018-03-13)
    https://crash-stats.mozilla.com/report/index/bp-bda06a4d-90a4-4c2f-a0ed-33b2c2170411 (2017-04-11)
    https://crash-stats.mozilla.com/report/index/bp-f9a2c48f-5f46-418e-b221-97cd02151203 (2015-12-03)
    https://crash-stats.mozilla.com/report/index/bp-7a2ca412-0c7c-4f02-bf01-dda442151203 (2015-12-03)

  Extensions
    Certificate Patrol, 2.0.16, true, CertPatrol@PSYC.EU
    Display Mail User Agent, 1.7.0, true, {F8147CF4-B9E3-445B-AA87-081ED66548F8}
    EditHtml, 0.2.3.4, true, {4a104f95-6584-4f9d-81cf-8071c43d5510}
    Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    Mail Redirect, 0.9.6, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
    Signature Switch, 1.6.16, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}

  Important Modified Preferences

    Name: Value

      accessibility.typeaheadfind.flashBar: 0
      browser.cache.disk.capacity: 5120
      browser.cache.disk.filesystem_reported: 1
      browser.cache.disk.smart_size.enabled: false
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      extensions.lastAppVersion: 52.9.1
      font.internaluseonly.changed: true
      font.minimum-size.x-western: 12
      font.size.variable.x-western: 12
      general.useragent.extra.mnenhy: Mnenhy/0.8.4
      mail.openMessageBehavior.version: 1
      mail.spotlight.firstRunDone: true
      mailnews.database.global.datastore.id: abf50865-e501-f240-8de3-57fa5f93507
      mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"21"},"attachmentCol":{"visible":fals…
      media.gmp.storage.version.observed: 1
      network.cookie.cookieBehavior: 2
      network.cookie.prefsMigrated: true
      network.predictor.cleaned-up: true
      places.database.lastMaintenance: 1537468691
      places.history.enabled: false
      places.history.expiration.transient_current_max_pages: 122334
      plugin.importedState: true
      plugin.state.adobepdfviewernpapi: 0
      plugin.state.citrixonlinewebdeploymentplugin: 0
      plugin.state.flash: 0
      plugin.state.iphotophotocast: 0
      plugin.state.quicktime plugin: 0
      plugin.state.vseedetection_x: 0
      plugin.state.webex: 0
      print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
      privacy.sanitize.timeSpan: 0
      security.disable_button.openCertManager: false
      security.disable_button.openDeviceManager: false
      security.enable_java: false
      security.OCSP.disable_button.managecrl: false
      security.sandbox.content.tempDirSuffix: {89f28010-9f45-5b45-b8b0-a667be34ec7f}

  Graphics

      GPU #1
      Vendor ID: 0x8086
      Device ID: 0x0166

      Features
      WebGL Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine -- 2.1 INTEL-10.36.19

      AzureCanvasBackend: skia
      AzureCanvasAccelerated: 0
      AzureFallbackCanvasBackend: none
      AzureContentBackend: skia
      TileHeight: 512
      TileWidth: 512

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.13.1
      4.13.1

      NSS
      3.28.6
      3.28.6

      NSS Util
      3.28.6
      3.28.6

      NSS SSL
      3.28.6
      3.28.6

      NSS S/MIME
      3.28.6
      3.28.6

Flags: needinfo?(geek2go)