1153021 - Update the SUMO page on App Usage to include consumer benefits

Status: RESOLVED WONTFIX

(support.mozilla.org :: General, defect, P2)

Description

[Caitlin Galimidi [:c8o]]

Please update the SUMO page on App Usage to clearly identify the current and anticipated benefits to the consumer of app usage data 


https://docs.google.com/a/mozilla.com/document/d/1iRhbA6laxEzceVmB7GXeNk4xdvhbcHmUL3q8RecRwq8/edit#

Comment 1

[:Dominik Strohmeier [:dstrohmeier]]

Edited the SUMO update and the FAQ (in the same GDoc). Thanks Caitlin for your great input. I focused on really emphasizing on improved user experience for all the use cases that Caitlin started to list.

https://docs.google.com/a/mozilla.com/document/d/1iRhbA6laxEzceVmB7GXeNk4xdvhbcHmUL3q8RecRwq8/edit#

Comment 2

[:Dominik Strohmeier [:dstrohmeier]]

It seems that the related SUMO article was moved to:
https://support.mozilla.org/en-US/kb/send-performance-data-mozilla

The old link under https://support.mozilla.org/en-US/kb/send-performance-data-mozilla-help-improve-firefox-os redirects to the new article.

Who would be the point of contact in SUMO for the page update?

Comment 3

[Caitlin Galimidi [:c8o]]

Hi there Joni - 

Are you the right person to help us with this update?

The change is needed rather urgently: The OS 2.2 settings page will link to this sumo article, and the work on device is blocking 2.2.

Comment 4

[Joni Chan]

Hi Caitlin, yes, I can definitely help update this article. I'm working on that now and will have the updated article ready in < 2 hours. 

Every time an article title is changed, the old title redirects to the new title. That's what you're seeing here.

Comment 5

[Joni Chan]

Article has been updated. Please let me know if there are any other changes

Comment 6

[:Dominik Strohmeier [:dstrohmeier]]

Hi Joni, thanks for updating.

There is still a small text change in the last section "How do I turn Submit Data On or Off?" of the SUMO page needed. Bullet #3 should be "Tap the box next to Submit data to turn this feature on or off (a check mark means it's on.)"

Will you update this, please

Thanks!
Dominik

Comment 7

[Joni Chan]

Hi Dominik,

I've updated the text. It will appear conditionally to users on 2.1 and over, but let me know if it applies to other versions as well.

Joni