1167951 - Hang on update, then crash

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Joe Sabash [:JoeS1]]

On 5/22/2015 7:19 PM, Chris Ramsden wrote:
> I'm getting an issue on the update from TB38.0b5 to TB38.0b6. I'm on
> 64-bit LMDE with Mate.
>
> It hangs, indefinitely, on "applying update". If I intervene (close
> window) TB closes with a crash report.

http://crash-stats.mozilla.com/report/index/bp-7111615a-ed7f-4797-800a-214dd2150522
http://crash-stats.mozilla.com/report/index/bp-fcdd32f4-5461-4a34-be89-b00d62150522

Comment 1

[Wayne Mery (:wsmwk)]

Signature is @ libxul.so (deleted)@0x1ed6969   
There are no matching signatures.

All the libxul.so crashes https://crash-stats.mozilla.com/search/?signature=~libxul.so&product=Thunderbird&_facets=signature&_columns=date&_columns=signature&_columns=version&_columns=build_id&_columns=platform&_columns=email#facet-signature

Comment 2

[Wayne Mery (:wsmwk)]

Does it happen if you update from 38.0b6 to 38.0.1 release?

Comment 3

[Joe Sabash [:JoeS1]]

Wayne, I actually filed this bug on behalf of Chris Ramsden (one of our testers)
I haven't actually experienced this particular crash signature

Comment 4

[Wayne Mery (:wsmwk)]

Chris, do you still hang on update?

To me, this is the issue to be most concerned about

Comment 5

[Wayne Mery (:wsmwk)]

The crash reports have aged off and I'm not finding any reports with those signatures.