1175180 - [DEBIAN] THUNDERBIRD 31.7.0 hangs on startup in safe mode. High CPU. High memory (6gb)

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Scott]

Attachment: image2993.png

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0 Iceweasel/31.7.0
Build ID: 20150513015018

Steps to reproduce:

Open thunderdbird from CLI or from GUI (gnome)
-------------------------
uname -a
Linux scz-laptop 3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt11-1 (2015-05-24) x86_64 GNU/Linux
------------------
sudo X -version

X.Org X Server 1.16.4
Release Date: 2014-12-20
X Protocol Version 11, Revision 0
Build Operating System: Linux 3.16.0-4-amd64 x86_64 Debian
Current Operating System: Linux scz-laptop 3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt11-1 (2015-05-24) x86_64
Kernel command line: BOOT_IMAGE=/boot/vmlinuz-3.16.0-4-amd64 root=UUID=53132eb4-e47b-4267-8749-4294eeb08db2 ro quiet
Build Date: 11 February 2015  12:32:02AM
xorg-server 2:1.16.4-1 (http://www.debian.org/support) 
Current version of pixman: 0.32.6
	Before reporting problems, check http://wiki.x.org
	to make sure that you have the latest version.
----------------
cat /etc/apt/sources.list
deb http://ftp.us.debian.org/debian jessie main contrib non-free
deb-src http://ftp.us.debian.org/debian jessie main contrib non-free

deb http://security.debian.org/ jessie/updates main contrib non-free
deb-src http://security.debian.org/ jessie/updates main contrib non-free

## pipelight
# deb http://repos.fds-team.de/stable/debian/ jessie main




Actual results:

CPU Usage is 25%, Mem file jumps to 6.5 GB (yes GB).  Kernel gets massive slow down. Eventually (after 60ish seconds, it's auto killed by the system) Screen Shot attached


Expected results:

It should've opened quickly and not hogged up system resources for the entire system.

Comment 1

[Scott]

--safe-mode (with both options toggled) have been tried.  Safe mode same result, regular mode with everything disabled, same result.

Comment 2

[Magnus Melin [:mkmelin]]

But since your screenshot shows the error console thunderbird is running. What you mean is not working?

Comment 3

[Scott]

The error console is from the --jsconsole command or whatever option is avail to show the error messages. No gui ever displays otherwise. Just high cpu usage, r runaway and auto kill

Comment 4

[Scott]

Ram runaway*

Comment 5

[Wayne Mery (:wsmwk)]

Does mozilla supplied version work?
Or newer version 38? https://www.mozilla.org/en-US/thunderbird/

Comment 6

[Scott]

This is the mozzila supplied version obtained from here ( http://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/latest/linux-x86_64/en-US/ ) and it's also the latest available release

Comment 7

[:aceman]

Yeah, at that link only v31.7 is marked as latest.

Did this problem start suddenly?

Is TB killed by the OOM killer for eating all available RAM+swap? Or why is it killed by the system?

Do you have a large number of messages in your Inbox and are your account in TB set to automatically download (pop3) or synchronize (IMAP) messages from the server?

Comment 8

[Wayne Mery (:wsmwk)]

Scott?

(In reply to :aceman from comment #7)
> Yeah, at that link only v31.7 is marked as latest.
> 
> Did this problem start suddenly?
> 
> Is TB killed by the OOM killer for eating all available RAM+swap? Or why is
> it killed by the system?
> 
> Do you have a large number of messages in your Inbox and are your account in
> TB set to automatically download (pop3) or synchronize (IMAP) messages from
> the server?

And, did you retry version 24 and get same result?

Comment 9

[Phoenix]

Resolved per whiteboard