Closed Bug 117627 Opened 23 years ago Closed 17 years ago

fhb.com - First Hawaiian Bank can't cope with Moz

Categories

(Tech Evangelism Graveyard :: English US, defect)

Product:
Tech Evangelism Graveyard
Component:
English US
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: satoru, Unassigned)

References

(
URL
)

Details

(Keywords: ecommerce, Whiteboard: [bank])

From Bugzilla Helper: User-Agent: Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:0.9.7) Gecko/20011221 BuildID: 2001122106 can never go to this page, always get the following error message !! include : FileNotFound (getbrowser.html (The system cannot find the path specified)) !! No problem going this page with Netscape 4.79. Reproducible: Always Steps to Reproduce: 1.Simple go to the URL above 2.always get the message I copied 3. Actual Results: error message Expected Results: error message
confirming using build 2002010103 on Win2k. Not a browser bug though, probably bad user agent sniffing. Should be moved to Tech Evangelism. Didn't find dupes with fhb.com in Bugzilla.
URL: http://https://fhbonline.fhb.com → https://fhbonline.fhb.com
Yup, tech evang. If you can get past the server-side browser sniffing, which just barfs an error message at Moz, the javascript source you get back has no path for the standard DOM. If I read it right, it may come a cropper with IE6, too.
Assignee: trudelle → aruner
Status: UNCONFIRMED → NEW
Component: XP Apps → US Banks
Ever confirmed: true
OS: Mac System 9.x → All
Product: Browser → Tech Evangelism
QA Contact: sairuh → bclary
Hardware: Macintosh → All
Version: other → unspecified
Summary: always get an error message → fhb.com - First Hawaiian Bank can't cope with Moz
*** Bug 149781 has been marked as a duplicate of this bug. ***
Annoyingly, it works fine with Netscape 6.1 on Windows 2000, which I have lying around, but not with my normal browser (Mozilla 1.0 on Linux).
Whiteboard: [bank]
SPAM: New Components
Assignee: aruner → english-us
Component: US Banks → English US
QA Contact: bc → english-us
Keywords: ecommerce
one of the best references/recommendations I've found for encouraging financial institutions to support firefox is located at bankers on-line web site http://www.bankersonline.com/security/security_browserthreat070204.html It was written in 2004 during the download.ject attack, but much of it still applies today. This is a good link to send when contacting banks.
Blocks: 124594
Looks like a redesign fixed this, as the page now works. Their Online Banking FAQ at http://www.fhb.com/online-faq-security.htm gives instructions for disabling the popup blocker in a number of modern browsers, including Firefox, so I'm going to mark this FIXED.
Status: NEW → RESOLVED
Closed: 17 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard
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