1194989 - crash-stats missing symbols for Windows Thunderbird 38.2.0 crashes

Status: RESOLVED FIXED

(Socorro :: General, task)

Description

[Wayne Mery (:wsmwk)]

crash-stats is missing symbols for Thunderbird 38.2.0 crashes. Perhaps because of bug 1171218, but filing this bug just in case.

https://crash-stats.mozilla.com/search/?product=Thunderbird&version=38.2.0&_facets=signature&_columns=date&_columns=signature&_columns=platform&_columns=platform_version&_columns=user_comments&_columns=email#crash-reports

Comment 1

[Wayne Mery (:wsmwk)]

Seems likely to be caused by bug 1171218. Are we able to upload symbols without
rebuilding 38.2?

Comment 2

[Nick Thomas [:nthomas] (UTC+12)]

I checked the logs and mac & linux uploaded to the new location without error, but win32 sent the symbols to the old location. I'll try to get them uploaded to the new one.

Comment 3

[Nick Thomas [:nthomas] (UTC+12)]

Uploaded win32 symbols:

$ export SOCORRO_SYMBOL_UPLOAD_TOKEN_FILE=c:/builds/crash-stats-api.token
$ /c/builds/moz2_slave/tb-rel-c-esr38-w32_bld-0000000/build/objdir-tb/_virtualenv/Scripts/python -u /c/builds/moz2_slave/tb-rel-c-esr38-w32_bld-0000000/build/mozilla/toolkit/crashreporter/tools/upload_symbols.py 'dist/win32/en-US/thunderbird-38.2.0.crashreporter-symbols-full.zip'
Uploading symbol file "dist/win32/en-US/thunderbird-38.2.0.crashreporter-symbols
-full.zip" to "https://crash-stats.mozilla.com/symbols/upload"
Attempt 1 of 5...
Uploaded successfully!
$


Over to TB folks to determine if they would like to ask for reprocessing of reports, or just ones that come in from now on.

Comment 4

[Wayne Mery (:wsmwk)]

Thanks Nick!  

>  would like to ask for reprocessing of reports

Yes, reprocessing would be appreciated. 
We shipped on Friday the 14th. Only version 38.2.0 crashes need apply :)

Comment 5

[Robert Helmer [:rhelmer]]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #4)
> Thanks Nick!  
> 
> >  would like to ask for reprocessing of reports
> 
> Yes, reprocessing would be appreciated. 
> We shipped on Friday the 14th. Only version 38.2.0 crashes need apply :)

I just went ahead and submitted Thunderbird 38.2.0 crashes on or after the 14th for reprocessing:

breakpad=> insert into reprocessing_jobs (select uuid::uuid from reports where product = 'Thunderbird' and date_processed >= '2015-08-14' and version = '38.2.0');
INSERT 0 5834

It should be done in the next few hours.

Comment 6

[Wayne Mery (:wsmwk)]

THanks. The backfill looks to be complete based on 
- https://crash-stats.mozilla.com/search/?product=Thunderbird&version=38.2.0&_facets=signature&_columns=date&_columns=signature&_columns=platform&_columns=platform_version&_columns=user_comments&_columns=email#facet-signature
- limited to crashes on 8/14 - https://crash-stats.mozilla.com/search/?product=Thunderbird&version=38.2.0&date=%3C2015-08-15&_facets=signature&_columns=date&_columns=signature&_columns=platform&_columns=platform_version&_columns=user_comments&_columns=email#facet-signature

The topcrash history however stays buggered. Not a big deal if after several days the 3 and 7 day length queries exclude the older data.
https://crash-stats.mozilla.com/topcrasher/products/Thunderbird/versions/38.2.0