Open Bug 1202736 Opened 9 years ago Updated 1 month ago

Firefox for Windows 10 windows go blank after sleep

Categories

(Core :: Graphics, defect, P3)

Product:
Core
Component:
Graphics
Version:
39 Branch
Platform:
x86_64
Windows 10
Type:
defect

Tracking

()

Tracking Flags:
Tracking Status
firefox42 - wontfix
firefox43 --- affected
firefox44 --- affected
firefox45 --- affected
firefox-esr38 --- unaffected

People

(Reporter: flamingdescent, Unassigned)

Details

(Keywords: regression, Whiteboard: [gfx-noted])

Attachments

(1 file)

Artifacts after waking up
455.96 KB, image/png
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36 Steps to reproduce: Open a Firefox window, and set the computer to go to sleep once or twice. (The bug doesn't seem to happen after every sleep, only some.) Another person experiencing the same issue (https://support.mozilla.org/en-US/questions/1075688) had the hardware of Intel i5 3570 8GB Ram and AMD Radeon HD 7800. Actual results: The Firefox window goes blank. There's some flickering when you mouse over some of the tabs. The issue isn't resolved unless you close all Firefox windows/processes and restart. Expected results: Firefox windows should work normally and not go blank.
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
Component: Untriaged → Graphics
Product: Firefox → Core
Could you type about:support in the location bar and paste the section "graphics", please.
Flags: needinfo?(flamingdescent)
Adapter Description AMD Radeon HD 7700 Series Adapter Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM 1024 Asynchronous Pan/Zoom none Device ID 0x683d Direct2D Enabled true DirectWrite Enabled true (10.0.10240.16430) Driver Date 8-3-2015 Driver Version 15.200.1062.1004 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 04291043 Supports Hardware H264 Decoding true Vendor ID 0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0
Flags: needinfo?(flamingdescent)
Could you test with HWA disabled? https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration (restart FF to apply)
I haven't experienced this bug after disabling hardware acceleration. AMD says my graphics drivers are the latest. I also haven't experienced this bug in Firefox Developer Edition, which says it has hardware acceleration enabled.
Whiteboard: [gfx-noted]
I also had the same problem, also with a AMD Radeon HD 7700 Also, disabling HWA seems to make the problem go away.
Jeff, where should this bug go?
Flags: needinfo?(jmuizelaar)
i'm confirming this bug based on a number of similar reports by users in the sumo forum (also with AMD Radeon HD 7800, R9 270x devices): https://support.mozilla.org/en-US/questions/1075688
Status: UNCONFIRMED → NEW
Ever confirmed: true
(In reply to philipp from comment #7) > i'm confirming this bug based on a number of similar reports by users in the > sumo forum (also with AMD Radeon HD 7800, R9 270x devices): > https://support.mozilla.org/en-US/questions/1075688 Based on the thread it looks like disabling HWA works around this issue. Should we be blacklisting?
I have the same problem on Windows 7 Home Premium 64-bit on an nVidia GeForce GT 555M/Intel HD3000 system. In researching this problem I have read others who have reported that disabling HWA does not work around the issue.
(In reply to Rob Basler from comment #9) > I have the same problem on Windows 7 Home Premium 64-bit on an nVidia > GeForce GT 555M/Intel HD3000 system. In researching this problem I have > read others who have reported that disabling HWA does not work around the > issue. Please attach a copy of your about:support page to this bug report.
Application Basics ------------------ Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.11 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Firebug Version: 2.0.13 Enabled: true ID: firebug@software.joehewitt.com Name: Greasemonkey Version: 3.5 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Name: HttpFox Version: 0.8.14.1-signed Enabled: true ID: {4093c4de-454a-4329-8aff-c6b0b123c386} Name: QuickJava Version: 2.0.6.1-signed Enabled: true ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66} Name: Self-Destructing Cookies Version: 0.4.8 Enabled: true ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack Name: CookieSafe Version: 3.1.1-signed Enabled: false ID: {9D23D0AA-D8F5-11DA-B3FC-0928ABF316DE} Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Description (GPU #2): NVIDIA GeForce GT 555M Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 3072 Asynchronous Pan/Zoom: none Device ID: 0x0116 Device ID (GPU #2): 0x0dcd Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 7-19-2011 Driver Date (GPU #2): 10-2-2015 Driver Version: 8.15.10.2455 Driver Version (GPU #2): 10.18.13.5850 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04b81028 Subsys ID (GPU #2): 04b81028 Supports Hardware H264 Decoding: false Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: Too many dropped/corrupted frames, disabling DXVA Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage: www.google.ca browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 42.0 font.internaluseonly.changed: false general.useragent.extra.brc: gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0116 gfx.driver-init.driverVersion: 8.15.10.2455 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446891169 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.lastUpdate: 1431765282 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1447572306 media.hardware-video-decoding.failed: false mousewheel.with_shift.action: 0 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1447626584 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 plugin.disable_full_page_plugin_for_types: plugin.importedState: true print.print_printer: \\GEMMA\HP LaserJet M1319f MFP print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_bgcolor: false print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_bgimages: false print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_colorspace: print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_command: print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_downloadfonts: false print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_duplex: 1515870810 print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_edge_bottom: 0 print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_edge_left: 0 print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_edge_right: 0 print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_edge_top: 0 print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_evenpages: true print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_footercenter: print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_footerleft: &PT 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print.printer_\\GEMMA\HP_LaserJet_M1319f_MFP.print_unwriteable_margin_top: 0 print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_bgcolor: false print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_bgimages: false print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_colorspace: print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_command: print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_downloadfonts: false print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_duplex: 1515870810 print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_edge_bottom: 0 print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_edge_left: 0 print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_edge_right: 0 print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_edge_top: 0 print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_evenpages: true print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_footercenter: print.printer_\\MIZAR\HP_Photosmart_C4600_series.print_footerleft: &PT 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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.cpd.cookies: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 2 security.fileuri.strict_origin_policy: false security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1447531311 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10 NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4 Experimental Features ---------------------
Rob, your Intel drivers are too old (2011), can you update them please.
Installed latest intel drivers, the problem persists. Driver Date: 5-26-2015
(In reply to Rob Basler from comment #13) > Installed latest intel drivers, the problem persists. Thanks, does the problem occur if you use a new Firefox profile with no add-ons installed?
Yes, the problem occurs with a new profile with no add-ons. It appears to be a problem with the window not being invalidated after waking from sleep. Some elements will redraw when the mouse goes over them, pressing F5 to refresh fixes more, but not everything.
Thanks again, Rob. Can you confirm which Firefox version this starts for you? You reported Firefox 42 earlier but it would be good to know if this started in an earlier release. You'll find our releases archived here: http://archive.mozilla.org/pub/firefox/releases/
It goes back a couple months, so I wouldn't be surprised to find that it starts with 40 as specified in the original bug report.
(In reply to Rob Basler from comment #17) > It goes back a couple months, so I wouldn't be surprised to find that it > starts with 40 as specified in the original bug report. Since we're unable to reproduce this locally we'll need your help to narrow this down. I'd appreciate it if you could at least test Firefox 39 to confirm the issue does not reproduce and then Firefox 40 to confirm that it does.
Firefox 39 has the problem, although it does not seem as bad. It took quite a few sleeps for it to reproduce where 42 would do it nearly every sleep. On wake it looked like the screenshot, only partially white, not completely white like it usually is. Screenshot: http://static.onemanmmo.com/articleimages/firefox39.jpg I'll install 38 and see what happens.
I've run 38.0 all weekend, multiple sleeps, no problems, so it seems the problem was introduced in 39.0.
(In reply to Rob Basler from comment #20) > I've run 38.0 all weekend, multiple sleeps, no problems, so it seems the > problem was introduced in 39.0. Thanks, that helps to narrow it down. Could you try to narrow this down further by checking some Nightly builds from that timeframe? Firefox 39 started in mozilla-central on February 23 through March 30. Feb: http://archive.mozilla.org/pub/firefox/nightly/2015/02/ Mar: http://archive.mozilla.org/pub/firefox/nightly/2015/03/
Keywords: regression, regressionwindow-wanted
Version: 40 Branch → 39 Branch
There are a hundred builds in each of those folders, all with different names, which do I choose?
For each day of the month, you select the repository "mozilla-central", then after that you download the version according to your OS (Win,OSX,,Linux).
I've worked through all those builds, the only one I haven't been able to reproduce the bug on is the first one http://archive.mozilla.org/pub/firefox/nightly/2015/02/2015-02-23-10-30-44-mozilla-central/firefox-39.0a1.en-US.win32.installer-stub.exe I have found that it reproduces most often after the laptop goes to sleep then hibernates itself.
same problem at home with FF39 (and FF10.1) Graphics -------- Adapter Description: AMD FirePro M6100 FireGL V Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x6640 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-22-2015 Driver Version: 15.200.1045.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 15cd1028 Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD FirePro M6100 FireGL V Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
same pb today with FF 42.0.1 (sources 20151118)
The 2015-02-26 build has the bug. With both the -25 and the -24 builds the installer errors out while downloading. I tried several times with both, I don't have problems with internet connectivity otherwise.
FF 43.0b8 is also affected by this problem
It looks like the bug was introduced in the 2015-02-24 build, I was able to reproduce the bug in that build.
(In reply to Rob Basler from comment #32) > It looks like the bug was introduced in the 2015-02-24 build, I was able to > reproduce the bug in that build. Thanks, this gives us the following list of changes: https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=9b077c6f3d02&tochange=368c62292249 Jacek, this is a shot in the dark but do you think your bug 1133689 could have caused this?
Flags: needinfo?(jacek)
Keywords: regressionwindow-wanted
[Tracking Requested - why for this release]: regression since Firefox 39 causes black window when resuming from sleep.
status-firefox42: --- → affected
status-firefox43: --- → affected
status-firefox44: --- → affected
status-firefox45: --- → affected
status-firefox-esr38: --- → unaffected
tracking-firefox42: --- → ?
It seems very unlikely that it's caused by this commit. It only made a destructor private, so it shouldn't change any behavior (except maybe making the code better optimized).
Flags: needinfo?(jacek)
Thanks Jacek. In that case I'm not sure what else in the above range could have caused this and will need a developer to take a look.
I can confirm that I am seeing this running Windows 10 using the latest Intel Beta driver for the HD 520 GPU https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- and Firefox 45 Build 20160303134406
I have an Intel GPU and i am on 45.0.1 I don't use hibernation or sleep mode. Every day i see this bug coming up, when i go in the taskbar and click on firefox, i do see the white screen. Very annoying. I hope someone can fix.
Guess what it just happend right now. I have the latest stable Intel driver, Windows 10 is fully updated. See screenshot: http://i.imgur.com/kfmsuE1.png
Did you test with OMTC disabled? (about:config > layers.offmainthreadcomposition.enabled=false, restart)
Severity: normal → S3

Reporter, are you still experiencing this issue?

Flags: needinfo?(jmuizelaar) → needinfo?(flamingdescent)

Clear a needinfo that is pending on an inactive user.

Inactive users most likely will not respond; if the missing information is essential and cannot be collected another way, the bug maybe should be closed as INCOMPLETE.

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Flags: needinfo?(flamingdescent)
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