Firefox for Windows 10 windows go blank after sleep

NEW
Unassigned

Status

()

Core
Graphics
P3
normal
3 years ago
6 months ago

People

(Reporter: flamingdescent, Unassigned, NeedInfo)

Tracking

({regression})

39 Branch
x86_64
Windows 10
regression
Points:
---

Firefox Tracking Flags

(firefox42- wontfix, firefox43 affected, firefox44 affected, firefox45 affected, firefox-esr38 unaffected)

Details

(Whiteboard: [gfx-noted])

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36

Steps to reproduce:

Open a Firefox window, and set the computer to go to sleep once or twice. (The bug doesn't seem to happen after every sleep, only some.) Another person experiencing the same issue (https://support.mozilla.org/en-US/questions/1075688) had the hardware of Intel i5 3570 8GB Ram and AMD Radeon HD 7800.


Actual results:

The Firefox window goes blank. There's some flickering when you mouse over some of the tabs. The issue isn't resolved unless you close all Firefox windows/processes and restart.


Expected results:

Firefox windows should work normally and not go blank.
(Reporter)

Updated

3 years ago
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64

Updated

3 years ago
Component: Untriaged → Graphics
Product: Firefox → Core

Comment 1

3 years ago
Could you type about:support in the location bar and paste the section "graphics", please.
Flags: needinfo?(flamingdescent)
(Reporter)

Comment 2

3 years ago
Adapter Description	AMD Radeon HD 7700 Series
Adapter Drivers	aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM	1024
Asynchronous Pan/Zoom	none
Device ID	0x683d
Direct2D Enabled	true
DirectWrite Enabled	true (10.0.10240.16430)
Driver Date	8-3-2015
Driver Version	15.200.1062.1004
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	04291043
Supports Hardware H264 Decoding	true
Vendor ID	0x1002
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
Flags: needinfo?(flamingdescent)

Comment 3

3 years ago
Could you test with HWA disabled?
https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration (restart FF to apply)
(Reporter)

Comment 4

3 years ago
I haven't experienced this bug after disabling hardware acceleration. AMD says my graphics drivers are the latest. I also haven't experienced this bug in Firefox Developer Edition, which says it has hardware acceleration enabled.
Whiteboard: [gfx-noted]

Comment 5

3 years ago
I also had the same problem, also with a AMD Radeon HD 7700
Also, disabling HWA seems to make the problem go away.

Comment 6

3 years ago
Jeff, where should this bug go?
Flags: needinfo?(jmuizelaar)

Comment 7

3 years ago
i'm confirming this bug based on a number of similar reports by users in the sumo forum (also with AMD Radeon HD 7800, R9 270x devices):
https://support.mozilla.org/en-US/questions/1075688
Status: UNCONFIRMED → NEW
Ever confirmed: true
(In reply to philipp from comment #7)
> i'm confirming this bug based on a number of similar reports by users in the
> sumo forum (also with AMD Radeon HD 7800, R9 270x devices):
> https://support.mozilla.org/en-US/questions/1075688

Based on the thread it looks like disabling HWA works around this issue. Should we be blacklisting?

Comment 9

3 years ago
I have the same problem on Windows 7 Home Premium 64-bit on an nVidia GeForce GT 555M/Intel HD3000 system.  In researching this problem I have read others who have reported that disabling HWA does not work around the issue.
(In reply to Rob Basler from comment #9)
> I have the same problem on Windows 7 Home Premium 64-bit on an nVidia
> GeForce GT 555M/Intel HD3000 system.  In researching this problem I have
> read others who have reported that disabling HWA does not work around the
> issue.

Please attach a copy of your about:support page to this bug report.

Comment 11

3 years ago
Application Basics
------------------

Name: Firefox
Version: 42.0
Build ID: 20151029151421
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Adblock Plus
Version: 2.6.11
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Firebug
Version: 2.0.13
Enabled: true
ID: firebug@software.joehewitt.com

Name: Greasemonkey
Version: 3.5
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: HttpFox
Version: 0.8.14.1-signed
Enabled: true
ID: {4093c4de-454a-4329-8aff-c6b0b123c386}

Name: QuickJava
Version: 2.0.6.1-signed
Enabled: true
ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66}

Name: Self-Destructing Cookies
Version: 0.4.8
Enabled: true
ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack

Name: CookieSafe
Version: 3.1.1-signed
Enabled: false
ID: {9D23D0AA-D8F5-11DA-B3FC-0928ABF316DE}

Graphics
--------

Adapter Description: Intel(R) HD Graphics Family
Adapter Description (GPU #2): NVIDIA GeForce GT 555M
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 3072
Asynchronous Pan/Zoom: none
Device ID: 0x0116
Device ID (GPU #2): 0x0dcd
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17461)
Driver Date: 7-19-2011
Driver Date (GPU #2): 10-2-2015
Driver Version: 8.15.10.2455
Driver Version (GPU #2): 10.18.13.5850
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 04b81028
Subsys ID (GPU #2): 04b81028
Supports Hardware H264 Decoding: false
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
(#0) Error: Too many dropped/corrupted frames, disabling DXVA

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user.js Preferences
-------------------

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
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Experimental Features
---------------------

Comment 12

3 years ago
Rob, your Intel drivers are too old (2011), can you update them please.

Comment 13

3 years ago
Installed latest intel drivers, the problem persists.

Driver Date: 5-26-2015
(In reply to Rob Basler from comment #13)
> Installed latest intel drivers, the problem persists.

Thanks, does the problem occur if you use a new Firefox profile with no add-ons installed?

Comment 15

3 years ago
Yes, the problem occurs with a new profile with no add-ons.  It appears to be a problem with the window not being invalidated after waking from sleep.  Some elements will redraw when the mouse goes over them, pressing F5 to refresh fixes more, but not everything.
Thanks again, Rob. Can you confirm which Firefox version this starts for you? You reported Firefox 42 earlier but it would be good to know if this started in an earlier release. You'll find our releases archived here:

http://archive.mozilla.org/pub/firefox/releases/

Comment 17

3 years ago
It goes back a couple months, so I wouldn't be surprised to find that it starts with 40 as specified in the original bug report.
(In reply to Rob Basler from comment #17)
> It goes back a couple months, so I wouldn't be surprised to find that it
> starts with 40 as specified in the original bug report.

Since we're unable to reproduce this locally we'll need your help to narrow this down. I'd appreciate it if you could at least test Firefox 39 to confirm the issue does not reproduce and then Firefox 40 to confirm that it does.

Comment 19

3 years ago
Firefox 39 has the problem, although it does not seem as bad.  It took quite a few sleeps for it to reproduce where 42 would do it nearly every sleep.  On wake it looked like the screenshot, only partially white, not completely white like it usually is.  Screenshot: http://static.onemanmmo.com/articleimages/firefox39.jpg  I'll install 38 and see what happens.

Comment 20

3 years ago
I've run 38.0 all weekend, multiple sleeps, no problems, so it seems the problem was introduced in 39.0.
(In reply to Rob Basler from comment #20)
> I've run 38.0 all weekend, multiple sleeps, no problems, so it seems the
> problem was introduced in 39.0.

Thanks, that helps to narrow it down. Could you try to narrow this down further by checking some Nightly builds from that timeframe? Firefox 39 started in mozilla-central on February 23 through March 30.

Feb: http://archive.mozilla.org/pub/firefox/nightly/2015/02/
Mar: http://archive.mozilla.org/pub/firefox/nightly/2015/03/
Keywords: regression, regressionwindow-wanted
Version: 40 Branch → 39 Branch

Comment 22

3 years ago
There are a hundred builds in each of those folders, all with different names, which do I choose?

Comment 24

3 years ago
For each day of the month, you select the repository "mozilla-central", then after that you download the version according to your OS (Win,OSX,,Linux).

Comment 25

3 years ago
I've worked through all those builds, the only one I haven't been able to reproduce the bug on is the first one http://archive.mozilla.org/pub/firefox/nightly/2015/02/2015-02-23-10-30-44-mozilla-central/firefox-39.0a1.en-US.win32.installer-stub.exe  I have found that it reproduces most often after the laptop goes to sleep then hibernates itself.

Comment 26

3 years ago
same problem at home with FF39 (and FF10.1)


Graphics
--------

Adapter Description: AMD FirePro M6100 FireGL V
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
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GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 15cd1028
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD FirePro M6100 FireGL V Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Comment 27

3 years ago
same pb today with FF 42.0.1 (sources 20151118)

Comment 29

3 years ago
The 2015-02-26 build has the bug.  With both the -25 and the -24 builds the installer errors out while downloading.  I tried several times with both, I don't have problems with internet connectivity otherwise.

Comment 30

3 years ago
FF 43.0b8 is also affected by this problem

Comment 32

3 years ago
It looks like the bug was introduced in the 2015-02-24 build, I was able to reproduce the bug in that build.
(In reply to Rob Basler from comment #32)
> It looks like the bug was introduced in the 2015-02-24 build, I was able to
> reproduce the bug in that build.

Thanks, this gives us the following list of changes:
https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=9b077c6f3d02&tochange=368c62292249

Jacek, this is a shot in the dark but do you think your bug 1133689 could have caused this?
Flags: needinfo?(jacek)
Keywords: regressionwindow-wanted
[Tracking Requested - why for this release]: regression since Firefox 39 causes black window when resuming from sleep.
status-firefox42: --- → affected
status-firefox43: --- → affected
status-firefox44: --- → affected
status-firefox45: --- → affected
status-firefox-esr38: --- → unaffected
tracking-firefox42: --- → ?

Comment 35

3 years ago
It seems very unlikely that it's caused by this commit. It only made a destructor private, so it shouldn't change any behavior (except maybe making the code better optimized).
Flags: needinfo?(jacek)
Thanks Jacek. In that case I'm not sure what else in the above range could have caused this and will need a developer to take a look.
status-firefox42: affected → wontfix
tracking-firefox42: ? → -

Comment 38

2 years ago
Created attachment 8731264 [details]
Artifacts after waking up

I can confirm that I am seeing this running Windows 10 using the latest Intel Beta driver for the HD 520 GPU https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- and Firefox 45 Build 20160303134406

Comment 39

2 years ago
I have an Intel GPU and i am on 45.0.1
I don't use hibernation or sleep mode. Every day i see this bug coming up, when i go in the taskbar and click on firefox, i do see the white screen. Very annoying. I hope someone can fix.

Comment 40

2 years ago
Guess what it just happend right now. I have the latest stable Intel driver, Windows 10 is fully updated. See screenshot: http://i.imgur.com/kfmsuE1.png

Comment 41

2 years ago
Did you test with OMTC disabled? (about:config > layers.offmainthreadcomposition.enabled=false, restart)
Priority: -- → P3
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