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Created attachment 8663363 [details] Thunderbird Logs.log User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Build ID: 20150826023504 Steps to reproduce: I just start Thunderbird. I have Thunderbird start on Windows 7 startup. I have started Windows in safe mode with networking, have compacted all mailboxes, have disabled antivirus and have disabled firewall. I even disabled automatic checking of servers for mail. I first noticed Thunderbird unresponsiveness in version 38.2.0. I uninstalled 38.2.0 and installed version 38.1. Lastly, I tried beta version 41.0b2. Actual results: With everything I tried, Thunderbird continued to be unresponsive for long periods of time, having a cloudy look to it when unresponsive and you click into it. When Thunderbird is responsive, it's only for a handful of seconds. Expected results: Thunderbird should not be unresponsive. Attached is a file containing msgdb, imap and pop3 logs that I created.
How big are the .msf files for your two largest active folders (including trash)?
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1) > How big are the .msf files for your two largest active folders (including > trash)? My profile has 6 imap mail accounts and 2 pop3 accounts. Do you mean these places? C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail imap.googlemail.com.msf = 2kb imap.googlemail-1.com.msf = 2kb imap.googlemail-2.com.msf = 2kb imap.googlemail-3.com.msf = 2kb imap.googlemail-4.com.msf = 2kb imap.googlemail-5.com.msf = 2kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail.com\[Gmail].sbd All Mail.msf = 982kb Drafts.msf = 4kb Important.msf = 385kb Sent Mail.msf = 57kb Spam.msf = 3kb Starred.msf = 6kb Trash.msf = 7kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-1.com\[Gmail].sbd All Mail.msf = 62kb Drafts.msf = 4kb Important.msf = 16kb Sent Mail.msf = 7kb Spam.msf = 3kb Starred.msf = 3kb Trash.msf = 5kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-2.com\[Gmail].sbd All Mail.msf = 5kb Drafts.msf = 3kb Important.msf = 4kb Sent Mail.msf = 3kb Spam.msf = 3kb Starred.msf = 3kb Trash.msf = 5kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-3.com\[Gmail].sbd All Mail.msf = 802kb Drafts.msf = 4kb Important.msf = 286kb Sent Mail.msf = 14kb Spam.msf = 3kb Starred.msf = 7kb Trash.msf = 7kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-4.com\[Gmail].sbd All Mail.msf = 89kb Drafts.msf = 3kb Important.msf = 22kb Sent Mail.msf = 3kb Spam.msf = 3kb Starred.msf = 3kb Trash.msf = 17kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-5.com\[Gmail].sbd All Mail.msf = 112kb Drafts.msf = 3kb Important.msf = 28kb Sent Mail.msf = 3kb Spam.msf = 3kb Starred.msf = 4kb Trash.msf = 4kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\Mail\juno.com Inbox.msf = 4kb Sent.msf = 3kb Trash.msf = 2kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\Mail\pop3.netzero.com Archives.msf = 0kb Drafts.msf = 3kb Inbox.msf = 272kb Sent.msf = 22kb Trash.msf = 2kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\Mail\smart mailboxes Archives.msf = 3kb Drafts.msf = 3kb Inbox.msf = 3kb Junk.msf = 2kb Sent.msf = 3kb Trash.msf = 4kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\Mail\Local Folders ca2c125a.msf = 3kb = 13kb GMail Archives.msf = 3kb Juno Archives.msf = 2kb NetZero Archives.msf = 3kb Trash.msf = 27kb Unsent Messages.msf = 3kb Yahoo!.msf = 16kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\Mail\Local Folders\GMail Archives.sbd Gmail Archives - CVerderame.msf = 3kb Gmail Archives - CVerderamePublicG.msf = 3kb Gmail Archives - CVerderameRecoveryG.msf = 2kb Gmail Archives - HSVerderame.msf = 2kb Gmail Archives - JVerderame.msf = 2kb Gmail Archives - PCVerderame.msf = 3kb Yhank you.
Some of the .msf files are particularly small (like 3Kb), e.g. the Gmail archives. Are those folders really empty? Also, you show contents of the *.sbd folders. What about the top level folders, like C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail.com (not [Gmail].sbd) ? What .msf files are there?
(In reply to :aceman from comment #3) > Some of the .msf files are particularly small (like 3Kb), e.g. the Gmail > archives. Are those folders really empty? > > Also, you show contents of the *.sbd folders. What about the top level > folders, like > C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz. > default\ImapMail\imap.googlemail.com (not [Gmail].sbd) ? What .msf files are > there? Forgive me for not being able to constantly work on getting this issue fixed. With the Saints game yesterday I could not respond sooner. The Gmail archives, which are for archiving my Gmail accounts, are empty, since I have not done any archiving yet. Of the Gmail accounts, two have over 700 e-mails, 1 under 200 and 3 under 100. The Juno pop3 account is very small and the NetZero pop3 account has under 1000 e-mails. The pop3 accounts are still active, but I do not use them. I do not keep new or old mail from the pop3 accounts online. Most new mail from the pop3 accounts is deleted, if not saved in Thunderbird. I am thinking about getting rid of those pop3 accounts. When I get home from work today, I will send a list of the contents of the top level folders, to include both .msf and non-.msf files. Thank you.
The contents of the top level folders are as follows. C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail.com [Gmail].msf = 3kb Drafts.msf = 0kb INBOX = 194,840kb INBOX.msf = 1,254kb msgFilterRules.dat = 1kb Templates.msf = 0kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-1.com [Gmail].msf = 3kb Drafts.msf = 0kb INBOX = 1,208kb INBOX.msf = 81kb msgFilterRules.dat = 1kb Templates.msf = 0kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-2.com [Gmail].msf = 3kb Drafts.msf = 2kb INBOX = 244kb INBOX.msf = 7kb msgFilterRules.dat = 1kb Templates.msf = 0kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-3.com [Gmail].msf = 2kb Archives.msf = 2kb Drafts.msf = 2kb INBOX = 37,250kb INBOX.msf = 1,089kb msgFilterRules.dat = 1kb Sent.msf = 2kb Templates.msf = 2kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-4.com [Gmail].msf = 3kb Archives.msf = 2kb Drafts.msf = 2kb INBOX = 4,220kb INBOX.msf = 148kb msgFilterRules.dat = 1kb Sent.msf = 2kb Templates.msf = 2kb C:\Users\Charles\AppData\Roaming\Thunderbird\Profiles\ow47tktz.default\ImapMail\imap.googlemail-5.com [Gmail].msf = 2kb Archives.msf = 2kb Drafts.msf = 2kb INBOX = 3,190kb INBOX.msf = 161kb msgFilterRules.dat = 1kb Sent.msf = 2kb Templates.msf = 2kb Thank you.
Thanks. I do not see anything extraordinary in the folder sizes. If you had around 4,000,000 KB (4GB) that would be another matter. Do you also see the slowness if you toggle TB into offline mode (the icon in the status bar) ?
(In reply to :aceman from comment #6) > Thanks. I do not see anything extraordinary in the folder sizes. If you had > around 4,000,000 KB (4GB) that would be another matter. > > Do you also see the slowness if you toggle TB into offline mode (the icon in > the status bar) ? Yes. And, when I go offline, TB asks if I want to download messages first. I click yes and it looks like TB is downloading every message from every mail account. At the bottom of TB, I see firstname.lastname@example.org 209 of 965. I have TB set, in the "Message Synchronizing" settings for each account, to 1. Keep messages for this account on this computer. 2. Synchronize all messages locally regardless of age. 3. Don't delete any messages. 4. Always keep starred messages. So, why would TB need to download all messages? Or, maybe, I did not have to tell TB Yes, download messages before going offline, because the messages were already downloaded. I don't know if this is related to my TB slowness. But, in some of my Gmail accounts, there are messages in the All Mail folder that are not in any of the account's other folders, Inbox, Sent, Trash, etc. I think this may be happening with Trash, because sometimes when I delete mail from TB, the mail does not seem to get sent to "Trash", even though I have all accounts setup in TB to move deleted items to "Trash". I do not have "Clean up ("Expunge") Inbox on Exit" or "Empty Trash on Exit" selected for any of the accounts. The way I would like deleting items in TB to work is. 1. I delete an item from Inbox, Sent Mail or another folder that is not Trash. 2. The deleted item is moved to Trash and remains in Trash until I manually delete it from Trash. 3. I manually delete the item from Trash and the item is removed from Gmail and TB. Thank you.
Also in the log you have a lot of fetches of messages from the server. But I do not know much about IMAP and Gmail to judge why TB is doing this. Do you have some virtual folders (saved searches) defined on those folders?
(In reply to :aceman from comment #8) > Also in the log you have a lot of fetches of messages from the server. > But I do not know much about IMAP and Gmail to judge why TB is doing this. > Do you have some virtual folders (saved searches) defined on those folders? After working on this for the past six days, I got Thunderbird's memory usage down to around 125MB. I think my problems with Thunderbird were caused by my profile getting corrupted somehow and not some sort of bug. What did not work was 1. Compacting every mail folder. 2. Deleting .msf files from my profile. 3. Starting Windows in safe mode with or without networking. 4. Changing account settings and Thunderbird settings, that should have reduced memory usage and improved Thunderbird performance. This made things worse. Thunderbird would use at least 3GB of memory before crashing. 5. Removing all accounts from my profile. What worked was 1. Backing up my profile folder. 2. Uninstalling Thunderbird. 3. Deleting the Thunderbird program folder and my profile. 4. Reinstalling Thunderbird. 5. Copying the local folders backed up from my previous profile folder, minus any .msf files. Initial memory usage after the reinstall was around 89MB, around 125M after adding local folders and accounts. I was hoping my Thunderbird problems could be fixed without a reinstall, but ultimately that's what worked. Thanks everyone for your help.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → WORKSFORME
OS: Unspecified → Windows 7
Whiteboard: [WFM after user made new profile]
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