1208851 - Firefox with profile manager crashes on browser startup, after latest 41.0 version update

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Daily Smart]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.101 Safari/537.36

Steps to reproduce:

I was on FF 40.0.3 and using several profiles with FF profile manager popup on every browser start, then FF 41.0 update message came up, and applied it.


Actual results:

After update install there are normal restart of browser that bypassing the profile manager, but following start didn't came with profile manager and was followed by immediate crash.


Expected results:

The profile manager should appear and ask which profile to use in current session.

Comment 1

[Gingerbread Man]

Does the crash reporter window show up afterwards? If yes, please submit a crash report, then do the following:
1. Click the Windows logo orb on the taskbar to bring up the Start Menu.
2. In the search box, paste the following, then press Enter:
%AppData%\Mozilla\Firefox\Crash Reports\submitted\
3. From the Windows Explorer window that opened, copy the file name of the most recent report. Paste this crash report ID in a comment here.

Comment 2

[Daily Smart]

Yes there was a successful crash report. Here is the latest crash report file name from my 41.0 installation (bp-743f33f5-d16a-479a-b773-c9f472150927). I revert back to 40.0.3 already to continue working with profiles.

Comment 3

[Daily Smart]

Oops, I forgot that tried with FF 42.0 beta1, pointed report is from 42.0b1 installation, that also crashes on profile manager startup. The 41.0.3 crash report is: bp-c5e6c555-11d8-4be3-a136-b84652150927

Comment 4

[Gingerbread Man]

Thank you for the update.

Please type about:support into the location bar, then press Enter. Copy the entire Graphics section to the clipboard, then paste it in a comment here.

It looks like your graphics driver is involved. If an update is available, you should install it.
http://www.geforce.com/drivers

Comment 5

[Danial Horton]

You are using 306.97 on what appears to be an nvidia ion.

This device also has an intel GMA 3150 running 8.14.10.2230(latest)

The crash is due to a stack overflow in the 64bit nvidia runtime, which has been fixed since Release 340.

Please upgrade to 341.81

Comment 6

[Daily Smart]

(In reply to Gingerbread Man from comment #4)
> Thank you for the update.
> 
> Please type about:support into the location bar, then press Enter. Copy the
> entire Graphics section to the clipboard, then paste it in a comment here.
> 
> It looks like your graphics driver is involved. If an update is available,
> you should install it.
> http://www.geforce.com/drivers

OK, that's my Graphic section info from about:support

Adapter Description	Intel(R) Graphics Media Accelerator 3150
Adapter Description (GPU #2)	NVIDIA ION
Adapter Drivers	igdumd64 igdumdx32
Adapter Drivers (GPU #2)	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM	Unknown
Adapter RAM (GPU #2)	512
Asynchronous Pan/Zoom	none
Device ID	0xa001
Device ID (GPU #2)	0x0a76
Direct2D Enabled	Blocked for your graphics driver version.
DirectWrite Enabled	false (6.2.9200.17461)
Driver Date	10-24-2010
Driver Date (GPU #2)	10-2-2012
Driver Version	8.14.10.2230
Driver Version (GPU #2)	9.18.13.697
GPU #2 Active	false
GPU Accelerated Windows	0/1 Basic (OMTC) Blocked for your graphics driver version.
Subsys ID	00000000
Subsys ID (GPU #2)	00000000
Supports Hardware H264 Decoding	false
Vendor ID	0x8086
Vendor ID (GPU #2)	0x10de
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) Graphics Media Accelerator 3150 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

I'll try to update the Nvidia driver and will report promptly. Thanks both of you!

Comment 7

[Daily Smart]

(In reply to Danial Horton from comment #5)
> You are using 306.97 on what appears to be an nvidia ion.
> 
> This device also has an intel GMA 3150 running 8.14.10.2230(latest)
> 
> The crash is due to a stack overflow in the 64bit nvidia runtime, which has
> been fixed since Release 340.
> 
> Please upgrade to 341.81

That's right my nvidia driver is 306.97, and it cause that FF crashes since version 41.0. Tried to upgrade the driver to the latest version, but it is no more compatible with my hybrid Intel/Nvidia GMA/GPU due to lack of support from Nvidia. So I switched FF to use Intel only GMA in NVIDIA Control Panel, and now FF 41.0 starts fine with profile manager and everything except my personal digital signature certificate (DSC). Found that DSC doesn't work with FF 40.0.3 either, and works fine with 40.0.2, so am I need to open new bug track?

Comment 8

[Daily Smart]

OK. The Smart card reader software need to be updated and DSC works fine too with FF 41.0. Thanks again!