1220847 - Startup crash that takes SpringBoard down

Status: RESOLVED DUPLICATE of bug 1238006

(Firefox for iOS :: General, defect)

Description

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

It’s just SpringBoard restarting.

Nov  1 10:09:54 iPhone-6 securityd[92] <Error>:  secTaskDiagnoseEntitlements MISSING keychain entitlements: no stored taskRef found
Nov  1 10:09:54 iPhone-6 amfid[550] <Error>:  SecTrustEvaluate  [leaf IssuerCommonName SubjectCommonName]
Nov  1 10:09:57 iPhone-6 com.apple.WebKit.WebContent[945] <Error>: CoreAnimation: failed to allocate IOSurface

<boom>

Comment 1

[Richard Newman [:rnewman]]

Do we appear in the log?

Comment 2

[Richard Newman [:rnewman]]

Doug, do you have more logs? Do you have crash reporting turned on in Firefox settings?

Comment 3

[Catalin Suciu [:csuciu]]

Attachment: log1.txt

Build: Beta 1113
Device: iPhone 6 Plus (9.1)

Can't say what caused this, but SpringBoard is restarting every time I try to open Firefox.

I don't see any crash reports

https://www.youtube.com/watch?v=A8YKjHIk3NM

Comment 4

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Can you get the JetsamEvent-2015-11-16-105221.ips file via Settings -> Privacy -> Diagnostics/ It contains some more hints.

Comment 5

[Catalin Suciu [:csuciu]]

Attachment: JetsamEvent-2015-11-16-105221.ips.synced

Comment 6

[Aaron Train [:aaronmt]]

Catalin, is this still reproducible? Stefan mentioned on IRC that we will provide you with a build for the iPad to test (leave the iPad as is in the meantime please).

Comment 7

[Catalin Suciu [:csuciu]]

Yes, I can reproduce on the configuration mentioned in comment #3. I didn't re-install or update Firefox on this device because I'm not sure that the issue will reproduce after that.

Comment 8

[Doug Turner (:dougt)]

no longer can reproduce.  i recall some warning in the log about a surface allocation failure.  Sorry.

Comment 9

[Catalin Suciu [:csuciu]]

Attachment: log1302

Logs from build 1302

Comment 10

[Catalin Suciu [:csuciu]]

With the local web server disabled, Firefox didn't crash. When re-enabling, Firefox crashed again.
After skipping session restore one time, I wasn't able to reproduce the crash again

Comment 11

[Catalin Suciu [:csuciu]]

I've ran into this issue again on build 1308.

Comment 13

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

We need to get https://bugzilla.mozilla.org/show_bug.cgi?id=1232189 going so that we can take a look at the tabState that may be causing this.

Comment 16

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

There is a spike in users experiencing this on their iPhone with iOS 9.1 on SUMO.

Comment 17

[Casey Johnson]

If you need an active device that is experiencing this, I can provide logs or any details. Had to go back to using Chrome until this is fixed.

Comment 18

[Aaron Train [:aaronmt]]

(In reply to Casey Johnson from comment #17)
> If you need an active device that is experiencing this, I can provide logs
> or any details. Had to go back to using Chrome until this is fixed.

Yes, please provide all logs. Please attach them to this bug.

Comment 19

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Duplicating this to 1238006 since all the recent discussion happened there.