1238775 - Android Feedback: Add help//follow-up suggestions on thank you page

Status: RESOLVED WONTFIX

(Input :: General, defect)

Description

[Justin Crawford [:hoosteeno] [:jcrawford]]

In bug 1225676 we're moving the Fennec feedback form into input. We agreed that initial launch would try to exactly replicate the existing Fennec feedback form. However, Input generates some great suggestions on its thank you page, such as "go to the support site" and "follow us on twitter". These seem like good growth optimization targets. 

After launch, we should either add the links as they exist on other input thank you pages, or experiment with variations to find the most optimal.

Comment 1

[Justin Crawford [:hoosteeno] [:jcrawford]]

Attachment: input_thank_you_suggestions.png

In comment 0 I misunderstood the suggestions. Input actually looks for SUMO articles matching the content of the input textarea, and suggests some links. Screenshot attached. We should definitely look at this as an enhancement (and/or optimization opportunity) going forward.

Comment 2

[Will Kahn-Greene [:willkg] ET needinfo? me]

One minor issue is that we haven't expanded SUMO suggester to look at non-Firefox desktop feedback, yet. That's covered in bug #1214275. The trigger keyword suggester works across products.

Comment 3

[Osmose [:osmose, :mkelly]]

The Input service has been decommissioned (see bug 1315316) and has been replaced by a redirect to an external vendor (SurveyGizmo). I'm bulk WONTFIXing Input bugs that do not appear to be relevant anymore.