User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Build ID: 20160105164030 Steps to reproduce: visit redbox.com pull up a movie scroll down to reviews at the bottom. Actual results: No reviews visible Expected results: reviews visible for all movioes
Access Denied You don't have permission to access "http://www.redbox.com/" on this server.
Unfortunately I don't have permission access to redbox.com site, tried on Windows 10 on - Nightly 46.0a1, Build ID 20160124030209, User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0 - Releases 43.0.4, Build Id 20160105164030, User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Reporter, can you please verify if this issue still occurs using Firefox in safe mode or with a new profile? http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Also, can you please try to see if this is reproducible on Chrome. I tried to open the redbox.com page using Chrome, but still don't have access.
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
Similar issue (same error message about denies access) with another website, see bug 1242306.
See Also: → bug 1242306
Both have the same traceroute and end to akamaiedge.net: 1) Redbox: http://network-tools.com/default.asp?prog=trace&host=www.redbox.com%2F (a172-226-61-244.deploy.static.akamaitechnologies.com) 2) Macys: http://network-tools.com/default.asp?prog=trace&host=http%3A%2F%2Fwww.macys.com%2Faccount%2Fsignin (a172-233-68-125.deploy.static.akamaitechnologies.com)
Component: Untriaged → Desktop
Product: Firefox → Tech Evangelism
Version: 43 Branch → Firefox 43
First, redbox.com doesn't exist. → ping redbox.com PING redbox.com (184.108.40.206): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 Request timeout for icmp_seq 5 Request timeout for icmp_seq 6 Request timeout for icmp_seq 7 Request timeout for icmp_seq 8 Request timeout for icmp_seq 9 Request timeout for icmp_seq 10 ^C --- redbox.com ping statistics --- 12 packets transmitted, 0 packets received, 100.0% packet loss but www.redbox.com does. → ping www.redbox.com PING e8932.b.akamaiedge.net (220.127.116.11): 56 data bytes 64 bytes from 18.104.22.168: icmp_seq=0 ttl=56 time=18.989 ms 64 bytes from 22.214.171.124: icmp_seq=1 ttl=56 time=18.387 ms 64 bytes from 126.96.36.199: icmp_seq=2 ttl=56 time=20.068 ms 64 bytes from 188.8.131.52: icmp_seq=3 ttl=56 time=16.164 ms ^C --- e8932.b.akamaiedge.net ping statistics --- 4 packets transmitted, 4 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 16.164/18.402/20.068/1.426 ms And it's indeed akamaiedge server. And indeed we get a 403 GET / HTTP/1.1 Accept: */* Accept-Encoding: gzip, deflate Connection: keep-alive Host: www.redbox.com User-Agent: HTTPie/0.9.2 HTTP/1.1 403 Forbidden Connection: close Content-Length: 264 Content-Type: text/html Date: Tue, 26 Jan 2016 00:36:24 GMT Expires: Tue, 26 Jan 2016 00:36:24 GMT Mime-Version: 1.0 Server: AkamaiGHost access-control-allow-credentials: true access-control-allow-headers: Content-Type, Accept, Pragma access-control-allow-methods: GET access-control-allow-origin: * access-control-max-age: 3600 with any browsers and both on http and https. In https://en.wikipedia.org/wiki/Redbox I see Area served: North America I wonder if Mike receives something that I don't in Japan.
"Rent movies online at Redbox.com, where you can reserve and preview new DVDs, Blu-Rays and games." Maybe they apply some nasty georestriction to visitors.
possible. btw, I tried also with network.http.spdy.enabled; false and it didn't solve the issue. Because of the comment in Bug 1242306
Created attachment 8712370 [details] redbox.gif I'm not able to reproduce in 43 in a relatively clean profile (no add-ons installed, no customizations). See attached gif.
I get "Access denied" too. Only N-America I guess.
@Reporter: I see the reviews: is this still an issue? Name Firefox Version 43.0.4 Build ID 20160105164030 User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:43.0) Gecko/20100101 Firefox/43.0 I can also see them in Nightly. Name Firefox Version 47.0a1 Build ID 20160127030236
Based on the last comments #8 and #10, this bug can be marked Resolved - WORKSFORME. Reporter if you still can reproduce the bug, please reopen and provide additional information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → WORKSFORME
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