1242306 - Users unable to login to Macy's ("Access Denied: You don't have permission") with SPDY enabled

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[FredMcD]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20160105164030

Steps to reproduce:

Currently, four users are complaining thet can't access their Macy's accounts.
First complaint; https://support.mozilla.org/en-US/questions/1105959

https://support.mozilla.org/en-US/questions/1106018
https://support.mozilla.org/en-US/questions/1106198
https://support.mozilla.org/en-US/questions/1106191



Actual results:

Access Denied
You don't have permission to access "http://www.macys.com/account/signin?" on this server.
Reference #18.a56a1db8.1453684136.54fb935

Comment 1

[Loic]

That's the sme issue with the website http://www.redbox.com/

I think it's a server issue.

Comment 2

[dickvl]

Macy appears to work when SPDY is disabled.
http://forums.mozillazine.org/viewtopic.php?f=38&t=2986025
Firefox 43 sends a SPDY header, but I'm not seeing this header in Firefox 44 and it works there.
The SPDY pseudo header (X-Firefox-Spdy: 3.1) shows in the Network Monitor in Firefox 43, but isn't there in Firefox 44

Either of these makes Macy work:
network.http.spdy.enabled = false
network.http.spdy.enabled.v3-1 = false

Comment 3

[FredMcD]

https://support.mozilla.org/en-US/questions/928182
SPDY enabled in FF 12.0 prevents Gmail loading
Posted 5/27/12

BTW; where can I find information about network.http.spdy.enabled

Comment 4

[Karl Dubost💡 :karlcow]

FredMcD type in the URL bar, about:config
Then be careful with what you are changing. At your own risk.

So I created today an account on macys
https://www.macys.com/account/myaccount?profileCreated=true
And I was able to do it.

Then tried to login with a clean profile and had no issue at all with SPDY enabled from Japan.
http://www1.macys.com/bag/index.ognc?cm_sp=navigation-_-top_nav-_-bag&FromSignin=true

Do people have still the issue?

Comment 5

[dickvl]

Note that Firefox 44 has been released, so it should work if you update to Firefox 44.
https://support.mozilla.org/kb/update-firefox-latest-version

Comment 6

[Loic]

Indeed, the login page is not denied anymore.

Comment 7

[Patrick McManus [:mcmanus]]

not sure what the issue was, but I guess we're calling that wfm. I can't do better than an update to 44 :)