New IMAP folders don't appear in TB until restart
Categories
(Thunderbird :: Folder and Message Lists, defect)
Tracking
(Not tracked)
People
(Reporter: andrey.od.utkin, Unassigned, NeedInfo)
References
Details
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Comment 1•7 years ago
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Updated•2 years ago
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Comment 2•1 year ago
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Does this reproduce using version 115?
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Comment 3•1 year ago
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I still have this issue in Thunderbird 115.3.1, thought maybe this and bug 1723329 should be merged.
You have received the confirmation that the bug is still reproduced in version 115., Wayne Mery.
What are the next steps? Is there any chance this bug will be fixed after 8 years?
Maybe the "Version:" field for this bug should be updated to 115 to indicate that it is still relevant today.
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Comment 6•8 months ago
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https://mzl.la/3OEsfDB lists related bug history. I don't know that anything will be changed soon.
According to bug 1531868 comment 3 "Another way to solve this is to go to Server setting / Advanced screen and uncheck the "show only subscribed folders" checkbox."
Maybe the "Version:" field for this bug should be updated to 115 to indicate that it is still relevant today.
No. Because we normally keep version set at the earliest known report.
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Comment 7•8 months ago
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According to bug 1531868 comment 3 "Another way to solve this is to go to Server setting / Advanced screen and uncheck the "show only subscribed folders" checkbox."
I may have not understood the bug when I wrote that.
I think the issue is you create a subfolder (I assume that's what a "submap" means in bug 1531868) with another app or even with another instance of TB. The new folder doesn't automatically appear in this instance of TB. TB needs to do "folder discovery" to show that new folder. Folder discovery only occurs under two conditions:
- At TB startup on first connection to each server
- User does collapse and then expand at the account level for just the server having the new folder.
I don't know of anything in imap RFCs that supports sending a notification that there has been a new folder added.
So with the collapse/expand trigger of folder discovery, the user has to know which account/server has the new folder. I think it may have been suggested that discovery also be triggered by a menu item since it's pretty much a non-obvious feature.
Hello,
I have the same kind of bug, the folders are created by the server (sieve filters) and never shows up in Thunderbird (Thunderbird 115.8.0). As I did not check the box "only folders with subscription", I expect all of them to be there.
If I open the "subscribe" window, I can see all the folders. I tried to unsubscribe/subscribe, but no success, they are not coming in the tree view.
Even a Thunderbird restart don't solve the issue on my side.
So with the collapse/expand trigger of folder discovery, the user has to know which account/server has the new folder.
For this, I just tried it, it doesn't work when the new folder is not at the root.
You need to fold/unfold the parent folder, not the parent account. Now I know this trick, I can discover all my folders, thanks.
Maybe there could be a "folder list refresh" when you click on "get new messages" buttons. For me this button mean "please synchronize everything with the server", so I really expect to see everything (and taking time if needed).
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Comment 9•7 months ago
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(In reply to fomys from comment #8)
Hello,
I have the same kind of bug, the folders are created by the server (sieve filters) and never shows up in Thunderbird (Thunderbird 115.8.0). As I did not check the box "only folders with subscription", I expect all of them to be there.
If sieve creates the new folders as subscribed (but not if it doesn't subscribe them), they will be there. But you may not see them if they are subfolders. To see them you have to expand the containing folder and then collapse/expand the root level. The containing folders don't "auto-expand".
If I open the "subscribe" window, I can see all the folders. I tried to unsubscribe/subscribe, but no success, they are not coming in the tree view.
Even a Thunderbird restart don't solve the issue on my side.
Subscribe window always shows all the folders, subscribed or not; even folders that are pure container folder (can only hold other folders).
After restart, the first access to an account discovers new folders but it doesn't expand any currently collapsed subfolders to reveal the new folders there. Users with 1000s of folders complain sometimes that TB surprisingly expands folders, but I've never seen it happen except on new account creation.
So with the collapse/expand trigger of folder discovery, the user has to know which account/server has the new folder.
For this, I just tried it, it doesn't work when the new folder is not at the root.
I just tried it too and it does work. However, it doesn't auto-expand the containing folders to reveal the new folders inside.
You need to fold/unfold the parent folder, not the parent account. Now I know this trick, I can discover all my folders, thanks.
You still have to collapse/expand the root level and then expand subfolders for new inner folders to be revealed. (As I just re-verified.)
Maybe there could be a "folder list refresh" when you click on "get new messages" buttons. For me this button mean "please synchronize everything with the server", so I really expect to see everything (and taking time if needed).
Not sure that "get message" mean sync everything. I.e., it doesn't fetch new messages in all folders, just Inbox unless the folder properties say to fetch new message for me too. It currently doesn't find new folders, but a UI option better than the obscure "collapse/expand root folder" method would be useful for some users, such as you.
Description
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