Closed Bug 1255026 Opened 4 years ago Closed 3 years ago

Crashes in Trusteer Rapport code in both Firefox 44 and 45

Categories

(Core :: General, defect)

Product:
Core
Component:
General
Type:
defect
Priority:
Not set

Tracking

()

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
firefox45 + wontfix

People

(Reporter: kairo, Unassigned)

Details

(Keywords: crash)

Crash Data

This bug may be connected with bug 1254527 but the crashes tracked here are in the trf.dll/rapportutil.dll themselves as are happening with both Firefox 44 and 45 (possibly more) - also they happen only in one recent version of the Trusteer Rapport software, with TRF.dll 5.11.29.5 and RapportUtil.dll 3.5.1507.113:

https://crash-stats.mozilla.com/report/list?signature=trf.dll%400x140d8#tab-correlations
100% (455/455)	2% (1831/98150)	RapportUtil.dll
0% (0/455)	0% (6/98150)	3.5.1507.105
0% (0/455)	0% (17/98150)	3.5.1507.107
0% (0/455)	0% (3/98150)	3.5.1507.108
0% (0/455)	1% (879/98150)	3.5.1507.109
100% (455/455)	1% (888/98150)	3.5.1507.113
0% (0/455)	0% (1/98150)	3.5.1609.32
0% (0/455)	0% (2/98150)	3.5.1609.37
0% (0/455)	0% (10/98150)	3.5.1609.39
0% (0/455)	0% (25/98150)	3.5.1609.40
100% (455/455)	2% (1835/98150)	TRF.dll
100% (455/455)	2% (1797/98150)	5.11.29.5
0% (0/455)	0% (1/98150)	5.15.21.5
0% (0/455)	0% (12/98150)	5.15.22.5
0% (0/455)	0% (25/98150)	5.15.23.5

https://crash-stats.mozilla.com/report/list?signature=rapportutil.dll%400x4e495#tab-correlations
100% (68/68)	2% (1831/98150)	RapportUtil.dll
0% (0/68)	0% (6/98150)	3.5.1507.105
0% (0/68)	0% (17/98150)	3.5.1507.107
0% (0/68)	0% (3/98150)	3.5.1507.108
0% (0/68)	1% (879/98150)	3.5.1507.109
100% (68/68)	1% (888/98150)	3.5.1507.113
0% (0/68)	0% (1/98150)	3.5.1609.32
0% (0/68)	0% (2/98150)	3.5.1609.37
0% (0/68)	0% (10/98150)	3.5.1609.39
0% (0/68)	0% (25/98150)	3.5.1609.40
100% (68/68)	2% (1835/98150)	TRF.dll
100% (68/68)	2% (1797/98150)	5.11.29.5
0% (0/68)	0% (1/98150)	5.15.21.5
0% (0/68)	0% (12/98150)	5.15.22.5
0% (0/68)	0% (25/98150)	5.15.23.5

https://crash-stats.mozilla.com/report/list?signature=rapportutil.dll%400x5a22a#tab-correlations
100% (45/45)	2% (1831/98150)	RapportUtil.dll
0% (0/45)	0% (6/98150)	3.5.1507.105
0% (0/45)	0% (17/98150)	3.5.1507.107
0% (0/45)	0% (3/98150)	3.5.1507.108
0% (0/45)	1% (879/98150)	3.5.1507.109
100% (45/45)	1% (888/98150)	3.5.1507.113
0% (0/45)	0% (1/98150)	3.5.1609.32
0% (0/45)	0% (2/98150)	3.5.1609.37
0% (0/45)	0% (10/98150)	3.5.1609.39
0% (0/45)	0% (25/98150)	3.5.1609.40
100% (45/45)	2% (1835/98150)	TRF.dll
100% (45/45)	2% (1797/98150)	5.11.29.5
0% (0/45)	0% (1/98150)	5.15.21.5
0% (0/45)	0% (12/98150)	5.15.22.5
0% (0/45)	0% (25/98150)	5.15.23.5

https://crash-stats.mozilla.com/report/list?signature=rapportutil.dll%400x134736#tab-correlations
100% (27/27)	2% (1831/98150)	RapportUtil.dll
0% (0/27)	0% (6/98150)	3.5.1507.105
0% (0/27)	0% (17/98150)	3.5.1507.107
0% (0/27)	0% (3/98150)	3.5.1507.108
0% (0/27)	1% (879/98150)	3.5.1507.109
100% (27/27)	1% (888/98150)	3.5.1507.113
0% (0/27)	0% (1/98150)	3.5.1609.32
0% (0/27)	0% (2/98150)	3.5.1609.37
0% (0/27)	0% (10/98150)	3.5.1609.39
0% (0/27)	0% (25/98150)	3.5.1609.40
100% (27/27)	2% (1835/98150)	TRF.dll
100% (27/27)	2% (1797/98150)	5.11.29.5
0% (0/27)	0% (1/98150)	5.15.21.5
0% (0/27)	0% (12/98150)	5.15.22.5
0% (0/27)	0% (25/98150)	5.15.23.5


The first few crashes of that started on March 3/4, slightly rising in the days after and really spiking on March 7/8, the start of this week.
Summary: Crashe in Trusteer Rapport code in both Firefox 44 and 45 → Crashes in Trusteer Rapport code in both Firefox 44 and 45
Serious issue, tracking.
status-firefox45: --- → affected
tracking-firefox45: --- → +
Crash Signature: [@ trf.dll@0x140d8 ] [@ trf.dylib@0x1c3a7 ] [@ rapportutil.dll@0x4e495 ] [@ rapportutil.dll@0x5a22a ] [@ rapportutil.dll@0x134736 ] → [@ trf.dll@0x140d8 ] [@ trf.dll@0x13d78 ] [@ trf.dylib@0x1c3a7 ] [@ rapportutil.dll@0x4e495 ] [@ rapportutil.dll@0x5a22a ] [@ rapportutil.dll@0x134736 ]
Spike since 2016-03-19: rose by 300% with signature trf.dll@0x13d78.
Those crashes are going down significantly and have done so for the past week, at least on Windows, so the biggest piece of this is solved. \o/

The Mac OS X signature [@ trf.dylib@0x1c3a7 ] has not changed in volume, though, and is 6.5% of all crashes on 45.0.1 on Mac.
Keywords: crash
Disabling Trusteer doesn't stop crashes but disabling Flashblock makes crashed less.  Please advise if this is a know issue with Flashblock perhaps?
Correction, disabled Trusteer and stress tested Firefox for over 30 minutes and no crash.  Not surprised IBM did not respond regarding this after more than a week!
I'm going to close this out because a trusteer update apparently fixed it.
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → WORKSFORME
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