Closed Bug 1255286 Opened 9 years ago Closed 9 years ago

Netflix Error Code: F7053-1803 related to history options

Categories

(Firefox :: Private Browsing, defect)

45 Branch
defect
Not set
normal

Tracking

()

RESOLVED DUPLICATE of bug 1150647

People

(Reporter: vburgess, Unassigned, NeedInfo)

References

Details

Attachments

(3 files)

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Build ID: 20160303134406 Steps to reproduce: Firefox released version 45.0 (Firefox *32 in task manager) "Firefox is up to date" Windows 7 64bit Ultimate Preferences -> Privacy -> History ( Change to NEVER remember history) Restart firefox Attempt to watch Netflix. Netflix won't show and displays Error Code: F7053-1803 Actual results: Re-Enabling history setting to default "Remember History", then restarting firefox fixes the error. Expected results: Possible cause: Firefox may be "deleting history on the fly" or "not recording history at all" Returning to "Delete history on startup" or "Delete history on exit" method would fix the problem for a "Never remember history" setting to be compatible with current Netflix.
Is it reproducible with a fresh profile and the same history settings? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Flags: needinfo?(vburgess)
Will sit down with it the next couple of days and get back to you.
Attached image Netflix error .jpg
Firefox: 45.0,Build ID: 20160303134406 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Hi Blank, I have tested this issue on the latest Firefox (45.0) release, latest Nightly (48.0a1 - Build ID: 20160314030215) build and I have managed to reproduce it. I have followed your provided steps and set the browser to "Never Remember History". The videos from Netflix does not start and an error shows up "Netflix Error F7053-1803" (see attachement). This is the page that Netflix help you to resolve the issue: https://help.netflix.com/en/node/32660. I am not sure if this is a Firefox bug or this is how Netflix page is implemented . I will assign a component to it, maybe someone with more experience could share an opinion related to it. Thanks, Cosmin
Component: Untriaged → Private Browsing
"Never Remember History" is equivalent to the permanent private browsing. And now with PB mode, tracking protection is enabled. Cosmin, as you have access to Netflix, can you test these 3 situations: 1) Set "Remember History" and enable tracking protection (about:config>privacy.trackingprotection.enabled=true) 2) Set "Accept third-party cookies: Never" (without tracking protection enabled) 3) with some old versions like 40 or 42, set "Never Remember History" (to know if there is a regression)
Flags: needinfo?(cosmin.muntean)
Hi Loic, This are the results for those three situations: 1. With this configuration I was able to watch videos on Netflix without any errors. 2. With this configuration I was able to watch videos on Netflix without any errors. 3. I have tested with Firefox 44.0.1 release and any video from Netflix does not start and the same error shows up "Netflix Error F7053-1803". I have also tested with Firefox 39.0 release and for watching videos on Netflix I had to update the Silverlight Application (see attachment). After the update, playing a video shows this new "Error Code: N8010" (see attachment).
Flags: needinfo?(cosmin.muntean)
We should see if bug 1254856 makes a difference after it is fixed.
Oh, comment 4 makes it sound like tracking protection may be at fault here.
Component: Private Browsing → Safe Browsing
Product: Firefox → Toolkit
See Also: → 1267582
Netflix needs IndexedDB, which doesn't work in Private Browsing mode (bug 781982). Does IndexedDB work in "Never Remember History" mode?
Depends on: 781982
Bug 1150647 comment 7 says "Never Remember History" is the same as saying "Always use Private Browsing Mode". In that case, I think we can dupe this bug to bug 1150647. This is a problem with IndexedDB (bug 781982), not Tracking Protection.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Component: Safe Browsing → Private Browsing
Product: Toolkit → Firefox
Resolution: --- → DUPLICATE
Fix: About:Config media.mediasource.enabled Right click on it. Set it to false. Refresh Netflix page with error. It should start playing. My info: Firefox Version 47.0 Build ID 20160604131506 I started to get this error after reimaging my system and installing a fresh copy of Firefox. All options including on the help page of Netflix failed. It was not a history issue. It was not a cache or db issue.
Jesse, are you running in Private Browsing Mode?
(In reply to Chris Peterson [:cpeterson] from comment #12) > Jesse, are you running in Private Browsing Mode? Hey there Chris. Private browsing mode was not enabled, & history was set to remember. Steps i attempted to use to resolve my issue: Obviously attempted to follow the instructions as set by Netflix Self knowledge steps: 1 - Navigated to: C:\users\$username\AppData\local\Mozilla -> Deleted all data including profiles. Reopened Firefox, App opened as if from a fresh install & created new profile data. Attempted to use Netflix. Same error. 2 - Uninstalled silverlight Rebooted the pc. Installed silverlight Rebooted pc. Attempted firefox Netflix. Same issue 3 - Uninstalled java. Rebooted the pc. Installed java. Rebooted pc. Attempted firefox netflix. Same issue. 4 - Via firefox, disabled DRM. Attempted netflix show/movie. Firefox message: DRM required. Selected Enable. Firefox attempted to install DRM & addons associated. Closed firefox. Reopened firefox. Attempted netflix show/movie. Same issue. 5 - Variation of 4, but disabled the individual plugs separately. - Primetime Content Decryption Module provided by Adobe Systems, Incorporated. - Widevine content decryption module profided by google inc. After i set one to never activate, I closed firefox, reopened firefox & attempted netflix again. Same issue. Re-enabled the one first disabled, then disabled the second. Same deal. 6 - From Netflix, Hit Shift + ctrl + K - Console Used the following commands: localStorage localStorage.removeItem("~~~itemid~~~") Closed browser. Reopened to netflix show. Same issue. Console again localStorage localStorage.clear() Closed browser. Reopened to netflix show. Same issue. 7 - At this point, I am frustrated. As anyone would be. Typical options and those found online have not worked to resolve the issue. So i did what anyone who knows PC's would do. Uninstalled firefox. Rebooted. Reinstalled firefox. Attempted to launch netflix show. Same issue. 8 - Getting really frustrated at this point. Possible profile issue? Possible registry issue? This is a fresh PC image after all. So finally I log off of the pc, use administrative access & logged in under the admin id. Deleted my own profile. Cleared the registry keys associated with that profile in all sections. Uninstalled firefox. Cleared the registry keys associated with that program in all sections. Rebooted the PC. Created a new profile. Installed a fresh copy of Firefox. Rebooted again. Ensured all windows updates were installed. System was up to date on everything. Launched firefox. Attempted to go to the netflix show. Same issue. ~~~~~~~~~~ Note ~~~~~~~~~~ At this point I am super ticked off. As a professional I.T. Analyst everything I have tried I would do on a clients PC within the corporate environment. On a personal level, I have gone and violated about a dozen different corporate policies to try and get this working using every trick I can think of and even using as many sources online as possible. Even going as far as pulling older builds from 40 on up and our corporate build which is 37. But still nothing was working. So I am sitting here, wondering just what am i missing here. Obviously it is a HTML5 issue. But youtube is working without issue. No flash is in the addons section. And obviously the 'Primetime Content Decryption Module provided by Adobe Systems, Incorporated' is the replacement for flash. So what was i missing? ~~~~~~~~~~ End Note ~~~~~~~~~~ 9 - So figure, HTML 5 Issue? I head over to https://html5test.com/ Every thing checks out. 31/35 video element was Yes. Subtitles was Yes. Audio track selection was No. Video track selection was No. Poster images was Yes. Codec detection was Yes. Advanced - DRM support was Yes. Media Source extensions was Yes. Codecs - MPEG-4 ASP support was No. <- Note: DivX - src https://en.wikipedia.org/wiki/DivX H.264 support was Yes. Ogg Theora support was Yes. WebM with VP8 support was Yes. WebM with VP9 support was Yes. At this point I am confused. HTML5 is working. Working fine on other sites as well, Event went to http://www.quirksmode.org/html5/tests/video.html and tested. Everything is working. So what in heavens name is the issue? ~~~~~~~~~~ Investigation and Final Solution ~~~~~~~~~~ At this point, I am super confused. Netflix is supposed to be working, everything checks out. The one and only thing I have not looked at is this thing called Media Source extensions. I investigate. Wiki, Netflix, Youtube. Via netflix - http://techblog.netflix.com/2013/04/html5-video-at-netflix.html Ok, so Firefox is supposed to have this thing enabled. Webchecks show it is, but where is it located? Further investigation and research brought me to the Firefox - About:Config I decide... Sure. Why not. I have nothing left to loose at this point. I do a search for mediasource I get the following results and their values. 1a) media.mediasource.enabled - True 2b) media.mediasource.mp4.enabled - True 3c) media.mediasource.webm.audio.enabled - True 4d) media.mediasource.webm.enabled - True So i do the typical techy thing. Shrug, Say well lets see what happens and I start playing with the values and refreshing Netflix that is in a different tab after each change. All False - No change. Individually set 1 to false and refresh Netflix. - No Change - Repeated process for all 4 with same results. Ok. Soo..... Typical tech head scratching at this point. So figured, what the heck. Lets try a combination of either 2 or 3 either enabled or disabled. (note: per number/letter combo beside the options noted above are to make it simple to type & read.) So i tried 1a & 2b and set them to disabled while 3c & 4d were enabled. refreshed netflix. No change. Tried 2b & 3c to disabled while 1a & 4d were enabled. refreshed netflix. No change. Tried 3c & 4d to disabled while 1a & 2b were enabled. refreshed netflix. No change. Tried 3c & 1a to disabled while 4d & 2b were enabled. refreshed netflix. No change. Tried 4d & 2b to disabled while 3c & 1a were enabled. refreshed netflix. No change. And finally I tried 1a & 4d to disabled while 2b & 3c were enabled. refreshed netflix. BOOM! Video started playing. So to get Netflix in Firefox to work: media.mediasource.enabled MUST be set to False & media.mediasource.webm.enabled MUST be set to False I hope this explains everything I tried before finding the final solution. Forgot to add the second item that needed to be disabled in my first response, my bad.
Also, I did pass this onto the Netflix support staff so they are aware.
I also want to add, When I set both of those to false, I did attempt other sites that use HTML5, including youtube videos, news sites & others. All videos are working without issue, and appears the lag issue is fixed as well and the browser does not lock up like it did before.
After further testing I have found that LIVE streams do not work unless those options are enabled. And that is perfectly fine with me. Additional testing has also revealed that I am now 100% ad free on multiple sites including Youtube, and browser performance has improved, plus memory usage has been cut in half. I can only point to MPEG DASH as the culprit for all my issues. Including ad injections into videos it is also used on multiple sites to provide floating, rotating advertisements. LoL. Problems fixed. No more advertisements. No more performance issues. Videos load super fast.
> media.mediasource.enabled MUST be set to False If you set the media.mediasource.enabled pref to false, then Netflix will use Microsoft's Silverlight plugin instead of HTML5 video (using Adobe Primetime). Netflix's HTML5 video should have worked "out of the box" with a clean Firefox profile without needing to install Silverlight or reconfigure any about:config prefs. So I'm not sure what's going on. If you post your about:support info in this bug, we might find more information about the error: https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox
Application Basics ------------------ Name: Firefox Version: 47.0 Build ID: 20160604131506 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 6.1 x86 Multiprocess Windows: 0/2 (Disabled) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Firefox Hello Version: 1.3.2 Enabled: true ID: loop@mozilla.org Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.2 Enabled: true ID: firefox@getpocket.com Graphics -------- Adapter Description: AMD Radeon HD 7560D Adapter Description (GPU #2): Citrix Display Driver (Citrix Systems - WDDM) Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter Drivers (GPU #2): vd3d vd3d32 Adapter RAM: 224 Adapter RAM (GPU #2): Unknown Asynchronous Pan/Zoom: none Device ID: 0x9904 Device ID (GPU #2): 0x1001 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 12-6-2013 Driver Date (GPU #2): 11-26-2013 Driver Version: 13.251.0.0 Driver Version (GPU #2): 6.3.400.13 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 308917aa Subsys ID (GPU #2): 00000001 Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 Vendor ID (GPU #2): 0x5853 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7560D Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160604131506 browser.startup.homepage_override.buildID: 20160604131506 browser.startup.homepage_override.mstone: 47.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 47.0 gfx.crash-guard.d3d11layers.deviceID: 0x9904 gfx.crash-guard.d3d11layers.driverVersion: 13.251.0.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 108 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.autoupdate: true media.gmp-eme-adobe.lastUpdate: 1466053327 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.autoupdate: true media.gmp-gmpopenh264.lastUpdate: 1466053329 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160604131506 media.gmp-manager.lastCheck: 1466423844 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.autoupdate: true media.gmp-widevinecdm.enabled: false media.gmp-widevinecdm.lastUpdate: 1466053340 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.mediasource.enabled: false media.webrtc.debug.aec_log_dir: C:\Temp media.webrtc.debug.log_file: C:\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1466058867 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 2 privacy.cpd.offlineApps: true privacy.cpd.sessions: false privacy.cpd.siteSettings: true privacy.trackingprotection.pbmode.enabled: false security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1466058855 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC NSSSMIME Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC NSSSSL Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC NSSUTIL Expected minimum version: 3.23 Version in use: 3.23 Experimental Features ---------------------
I have the same issue now after starting a firefox nightly for testing. Netflix shows error code: F7053-1803 even with standard firefox 47.0.1 with empty profile. 1) Set history to remember 2) Cleared browser cache Setting media.mediasource.enabled=false works using silverlight plugin.
Allgemeine Informationen ------------------------ Name: Firefox Version: 47.0.1 Build-ID: 20160623154057 Update-Kanal: release User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 Betriebssystem: Windows_NT 6.1 x86 Fenster mit mehreren Prozessen: 0/1 (deaktiviert) Abgesicherter Modus: false Absturzberichte der letzten 3 Tage ---------------------------------- Meldungs-ID: bp-ecb44be4-e9fb-443e-9d38-39be82160717 Gesendet: vor 3 Tagen Alle Absturzberichte Erweiterungen ------------- Name: Firefox Hello Version: 1.3.2 Aktiviert: true ID: loop@mozilla.org Name: geckoprofiler Version: 1.16.16 Aktiviert: true ID: jid0-edalmuivkozlouyij0lpdx548bc@jetpack Name: Multi-process staged rollout Version: 1.0 Aktiviert: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.2 Aktiviert: true ID: firefox@getpocket.com Name: Avast Online Security Version: 10.3.3.44 Aktiviert: false ID: wrc@avast.com Name: Avast SafePrice Version: 10.3.5.39 Aktiviert: false ID: sp@avast.com Grafik ------ Asynchrones Wischen und Zoomen: nichts Direct2D aktiviert: true DirectWrite aktiviert: true (6.2.9200.17568) Gerätekennung: 0x13c2 Gerätekennung (GPU #2): 0x679a GPU #2 aktiv: false GPU-beschleunigte Fenster: 1/1 Direct3D 11 (OMTC) H264-Hardware-Dekodierung unterstützt: Yes Herstellerkennung: 0x10de Herstellerkennung (GPU #2): 0x1002 Karten-Beschreibung: NVIDIA GeForce GTX 970 Karten-Beschreibung (GPU #2): AMD Radeon HD 7900 Series Karten-RAM: 4095 Karten-RAM (GPU #2): 3072 Karten-Treiber: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Karten-Treiber (GPU #2): aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Subsys-ID: 13c210de Subsys-ID (GPU #2): 0000000c Treiber-Datum: 7-10-2016 Treiber-Datum (GPU #2): 7-8-2016 Treiber-Version: 10.18.13.6881 Treiber-Version (GPU #2): 16.200.1035.1001 WebGL-Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Wichtige modifizierte Einstellungen ----------------------------------- browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160623154057 browser.startup.homepage_override.buildID: 20160623154057 browser.startup.homepage_override.mstone: 47.0.1 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160720 dom.apps.lastUpdate.buildID: 20160720030208 dom.apps.lastUpdate.mstone: 50.0a1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0.1 gfx.crash-guard.d3d11layers.appVersion: 47.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x13c2 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.6881 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.benchmark.vp9.fps: 185 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1469033505 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1460566404 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160720030208 media.gmp-manager.lastCheck: 1469033503 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1469033506 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true security.sandbox.content.tempDirSuffix: {efb92b44-1575-4da8-a1b2-8899e9b50024} services.sync.declinedEngines: Wichtige nicht veränderbare Einstellungen ----------------------------------------- JavaScript ---------- Inkrementelle GC: true Barrierefreiheit ---------------- Aktiviert: false Barrierefreiheit verhindern: 0 Bibliotheken-Versionen ---------------------- NSPR Minimal vorausgesetzte Version: 4.12 Verwendete Version: 4.12 NSS Minimal vorausgesetzte Version: 3.23 Basic ECC Verwendete Version: 3.23 Basic ECC NSSSMIME Minimal vorausgesetzte Version: 3.23 Basic ECC Verwendete Version: 3.23 Basic ECC NSSSSL Minimal vorausgesetzte Version: 3.23 Basic ECC Verwendete Version: 3.23 Basic ECC NSSUTIL Minimal vorausgesetzte Version: 3.23 Verwendete Version: 3.23 Experimentelle Funktionen -------------------------
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