Closed Bug 1267582 Opened 8 years ago Closed 3 years ago
No clear message that Netflix videos are not running in Private Browsing mode
Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0 Build ID: 20160425102203 [Note]: User Agent Switcher add-on is installed and enabled. Widevine Content Decryption Module provided by Google is installed and enabled. Primetime Content Decryption Module provided by Adobe Systems is disabled. [Affected versions]: Nightly 49.0a1 Aurora 48.0a2 [Affected platforms]: Windows Mac OSes [Steps to reproduce]: 1. Launch Firefox 2. In the Navigation Bar, look for the User Agent Switcher add-on and set Google Chrome as a desktop browser 3. Go to Private Browsing: click on Open menu button and then click on New Private window 4. Login to Netflix https://www.netflix.com 5. Start playing any video [Expected result]: The video should not start and the message the Netflix video is not playing in private browsing should be clear like: "Whoops, something went wrong... Private Browsing Mode error... Please turn off Private Browsing and try again" [Actual result]: The video does not start and the message says: "Whoops, something went wrong... Unexpected Error There was an unexpected error. Please reload the page and try again." [Regression range]: Not a regression.
This problem also affects Adobe Primetime, not just Widevine. Netflix needs IndexedDB, which doesn't work in Private Browsing mode (bug 781982). There is no easy way for Netflix to detect when the user is running in Private Browsing mode (in Firefox), so they don't want to show an error message about Private Browsing.
Depends on: 781982
Priority: -- → P5
Summary: [Widevine] No clear message that Netflix videos are not running in Private browsing → No clear message that Netflix videos are not running in Private Browsing mode
Fix: About:Config media.mediasource.enabled Right click on it. Set it to false. Refresh Netflix page with error. It should start playing. My info: Firefox Version 47.0 Build ID 20160604131506 I started to get this error after reimaging my system and installing a fresh copy of Firefox. All options including on the help page of Netflix failed. It was not a history issue. It was not a cache or db issue.
> It was not a history issue. It was not a cache or db issue. Then please file a new bug instead of polluting existing bugs.
7 years ago
platform-rel: --- → ?
Netflix is aware of this problem. It should be fixed after bug 781982 adds support for IndexedDB in Private Browsing mode.
7 years ago
platform-rel: + → -
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → INVALID
See Also: → 1334111
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